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Vonage outage?

We were down on the 14th but working this morning. Charlotte NC area here

reply to ftodd
Both my lines were down on the 14th, as well. Not sure how long it was out, but it came back up after I powercycled my ATA.

It's been an very long time since I had a real outage like that with Vonage.

reply to ftodd
I'm out as well in New York City.

reply to ftodd
Down in Hartford, CT, power cycled still not dial tone.

reply to ftodd

There is a service announcement up on the portal ...

"Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible."

reply to ftodd
As of this morning, no dial tone for me, instead I get a recording "This telephone line cannot register to the Vonage network."

I am unaware how long this problem has been going on.

I haven't tried rebooting the ATA.

When I logged into my Vonage account I saw an alert,

"Service Announcements
Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.

We apologize for any inconvenience and thank you for your patience in this matter."

I hope Vonage gets it together quickly.

reply to ftodd
Apparently the outage has been going on since yesterday.

»www.vonage-forum.com/ftopic21368.html

I found the announcement. I couldn't login to my account earlier but it's (website) working now. The tech said this is related to the outage.

-Frank

PS: Still no dialtone as of 10:16 AM EST.

reply to ftodd
Dial tone is back.

Outgoing working.

edit: Outgoing mostly working with minor problems still.

Just power-cycled my ata and still no dialtone. 10:52 AM EST.

reply to ftodd
Not workin here In Indy either. No incoming at all

reply to ftodd
No problems whatsoever here in Newark, New Jersey. I did see the service announcement on the Vonage portal late last night (2007-12-14) when I logged in to my account, I used my line a number of times after that and I experienced no difficulties whatsoever.

BTW [OT] Does anyone know what carrier is RRD, which Vonage uses to ship equipment to customers? I referred my son to Vonage, as we would both get 2 months free as per the current promo., he initiated his existing number porting from Verizon (POTS) yesterday afternoon, as of a couple of hours ago he checked his status and he saw that the adaptor that he ordered has not yet shipped (which was what we both expected) it was also indicated that it would be shipped "RRD." When I received mine at the beginning of this year it came via DHL. Any thoughts? Thanks.
--
BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev -

Well its 942 pm here and Vonage has been out over 24hrs!!

reply to NwkEWR
RR Donnelley (RRD) is the company Vonage uses for order fulfillment while UPS delivers the orders.
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Be patient...God isn't finished with me yet.

I logged into my web account and the dialtone announcement is gone so I figured hooray! Power-cycled my ATA again, still no dialtone. What is going on????

Just another update...Got off the phone with Vonage again and the tech told me another 24 hrs (hopefully) until things are back to normal.

reply to dazed6

Must be because of frequesnt delay issues with DHL. Might be financial reasons though.
--
Be patient...God isn't finished with me yet.

reply to ftodd
OMG,,,Another 24 hours with no phone service from Vonage. This SUCKS,,