ftodd
join:2001-04-11
Pittsburgh, PA
| Vonage outage? HI,
I am in Pittsburgh, PA and the Vonage service has been out since the evening of Dec 14 2007. Is anyone else in this area experiencing issues? I called tech support after waiting an hour to speak to someone apparently in India, and the issue is not on my end according to the tech.
Thanks,
Frank | |
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Michael1
join:2002-12-31
Clover, SC | Re: Vonage outage? We were down on the 14th but working this morning. Charlotte NC area here | |
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priller
join:2000-10-20
Gainesville, VA
1 edit | Both my lines were down on the 14th, as well. Not sure how long it was out, but it came back up after I powercycled my ATA.
It's been an very long time since I had a real outage like that with Vonage. | |
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wiretrip
join:2002-10-18
Bronx, NY | I'm out as well in New York City. | |
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sag
@rr.com | Re: Vonage outage for days we new users.
we are in nyc and down since friday evening.
it is now sunday at 11:15and still no green light on the phone adapter.
we tried numerous reboots.
any word on regional difficulties lasting so long? | |
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| brooklynmark
join:2007-12-03
Brooklyn, NY
| Re: Vonage outage? said by wiretrip  :I'm out as well in New York City. I was out and spoke with a rep. As of this morning, I am back up and running with no problems. I was told there was a server down and it was being repaired. They have fixed it. *I would guess) cause I am up and running back to normal. | |
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ftodd
join:2001-04-11
Pittsburgh, PA
| Re: Vonage outage? Here is the announcement on the dasboard as of 5:17 AM EST.
``Certain customers may have experienced issues with no dial tone, or feature settings not taking effect. This has now been resolved. We apologize for any inconvenience this may have caused you and thank you for your patience in this matter."
I am still out here as I type this reply.  | |
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uconn1992
join:2004-01-07
Farmington, CT | Down in Hartford, CT, power cycled still not dial tone. | |
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priller
join:2000-10-20
Gainesville, VA |
There is a service announcement up on the portal ...
"Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible." | |
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nicegirl
join:2001-09-06
| As of this morning, no dial tone for me, instead I get a recording "This telephone line cannot register to the Vonage network."
I am unaware how long this problem has been going on.
I haven't tried rebooting the ATA.
When I logged into my Vonage account I saw an alert,
"Service Announcements
Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.
We apologize for any inconvenience and thank you for your patience in this matter."
I hope Vonage gets it together quickly.
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ftodd
join:2001-04-11
Pittsburgh, PA | Re: Vonage outage? I found the announcement. I couldn't login to my account earlier but it's (website) working now. The tech said this is related to the outage.
-Frank
PS: Still no dialtone as of 10:16 AM EST. | |
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nicegirl
join:2001-09-06
1 edit | Dial tone is back.
Outgoing working.
edit: Outgoing mostly working with minor problems still. | |
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ftodd
join:2001-04-11
Pittsburgh, PA | Re: Vonage outage? Just power-cycled my ata and still no dialtone. 10:52 AM EST. | |
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ftodd
join:2001-04-11
Pittsburgh, PA | Re: Vonage outage? Well its 942 pm here and Vonage has been out over 24hrs!! | |
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| dazed6
join:2007-08-05 | RR Donnelley (RRD) is the company Vonage uses for order fulfillment while UPS delivers the orders.
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Be patient...God isn't finished with me yet. | |
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ftodd
join:2001-04-11
Pittsburgh, PA | Re: Vonage outage? I logged into my web account and the dialtone announcement is gone so I figured hooray! Power-cycled my ATA again, still no dialtone. What is going on???? | |
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ftodd
join:2001-04-11
Pittsburgh, PA | Re: Vonage outage? Just another update...Got off the phone with Vonage again and the tech told me another 24 hrs (hopefully) until things are back to normal. | |
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join:2007-08-05 | Re: Vonage outage? Must be because of frequesnt delay issues with DHL. Might be financial reasons though. 
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Be patient...God isn't finished with me yet. | |
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NwkEWR
Spare Me the Socialist B.S.
Premium
join:2002-04-10
Newark, NJ
 ·AT&T Yahoo
 ·Vonage
 ·Optimum Online
| Re: Vonage outage? said by dazed6 :Must be because of frequesnt delay issues with DHL. Might be financial reasons though. I see, well, I'll find out who delivers my son's adapter later this week.
UPDATE: No issues whatsoever in Newark, NJ. Way to go Vonage, way to go. I hope all of you being affected by outages get your service restored soon, good thing that most, if not all of you, probably have cell phones.
--
BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev - | |
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Chuckit
join:2000-08-18
Indianapolis, IN | OMG,,,Another 24 hours with no phone service from Vonage. This SUCKS,, | |
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ftodd
join:2001-04-11
Pittsburgh, PA | Re: Vonage outage? I wonder if this is the beginning of Vonage's demise?? | |
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Michael1
join:2002-12-31
Clover, SC | Re: Vonage outage? I was wondering how long it would take someone to say that. It is an issue .. an outage ... | |
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tech sup rep
@alter.net | my appologies for the outage.. the loss of Dial Tone for most of you will be taken care in a few Hrs from now.. we appreciate your patience. | |
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djoropallo
join:2003-10-20
Maple Shade, NJ
| We haven't suffered an outage, but the Vonage line rings twice and then forwards itself to my cell phone, even though I am not and have not used call forwarding in weeks. It is my back up number for no network, but then I would guess it wouldn't ring at all. Of course standard canned response from Vonage, sorry to see you are having problems with your features.... I'm not having problems they are, why do they treat all of us like morons, just admit there is a major problem they are trying to resolve? Is that so hard? | |
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ftodd
join:2001-04-11
Pittsburgh, PA
| Re: Vonage outage? Latest announcement from the Vonage website as of 12:31 PM EST.
``During the weekend some customers experienced No Dial Tone and delay in updating features on their web accounts. This issue has been resolved. If you are still experiencing these issues, rebooting your telephone adapter corrects the problem.
To reboot your adapter, unplug the device, wait 10 seconds, and plug back in. Wait until the power LED stops blinking and becomes solid green. This will take one to two minutes. Afterwards, service should be restored”
We apologize for any inconvenience this may cause." | |
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Chuckit
join:2000-08-18
Indianapolis, IN
| I've had Vonage here in Indianapolis for a couple of months now and when it's working I like it a lot but they've had two big outages now that I know of and that is real bad. If I'd only looked into it better I'd have tried someone else. Cause Vonage sucks with a lot of things. There support is in India or somewhere like that and don't try to tell me there not. I kooked Vonage without a problem. But had trouble with my phones working on Vonage. I called and got no help at all from them. I finally got it fixed on my own by getting a new ringer device from Radio Shack. i only wish I had looked here first...  | |
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ftodd
join:2001-04-11
Pittsburgh, PA
| Re: Vonage outage? Well after a lot of huffing and puffing, I finally got through to a tech who knew what he was doing. He performed a thorough diagnostic check on my device and concluded that the ATA is bad. What puzzles me is that before Friday evening when the outage began, the ATA worked fine. Now they are telling me I need a new ATA. Something is rotten in Denmark here.
PS: HE also tried several software updates which did not work either. | |
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| | Chuckit
join:2000-08-18
Indianapolis, IN | I've only had Vonage for a few months and my service has been out twice for days. That's not good at all | |
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ftodd
join:2001-04-11
Pittsburgh, PA | Re: Vonage outage? Well if an outage occurs like this again, I guess its back to Comcast DV , but at least I'll have phone service! | |
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ftodd
join:2001-04-11
Pittsburgh, PA | Re: Vonage outage? Wonder if this was a plot to sell more ATAs? Something to consider...Also a shutdown of the ones they couldn't completely control?! | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Wow, the tin hats are out in force! | |
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
·Optimum Online
·Vonage
| Re: Vonage outage? said by ptrowski :Wow, the tin hats are out in force! Seriously.
People forget this is VoIP, not POTS, and there will be issues occasionally (and I've seen many more issues with other VoIP providers than Vonage), and even POTS has problems. My daughter had more damn trouble with her Verizon POTS line going dead, which took them DAYS to fix, than I can count. Over and over, the same thing. So she switched to Vonage and is very happy with it.
Neither of us had any outage this past weekend.
--
10,218 DEADLY TERROR ATTACKS SINCE 9/11~~TEAM DISCOVERY
Can't feel you anymore, don't need you anymore, don't believe you anymore, I don't need you anymore
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Caeled
@whoscalling.com
| The biggest problem with this outage was not the "no dial tone" It has been the abysmal customer service.
No dial tone. That is still all they claim. There were many of us that had no difficulty with dial tone but recieved HUNDREDS of phantom calls apparently an endless loop of repeates of calls made earlier in the day.
Vonage has yet to officially accept that it occured.
After fighting my way up the chain to an executive response team, the only thing I got in e-mail was a note that "we have heard reports of ...."
How can your switches make thousands of outbound calls and you not know about it? | |
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Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
·Optimum Online
 ·Verizon FIOS
·Vonage
·magicjack.com
| Re: Vonage outage? said by Caeled :
The biggest problem with this outage was not the "no dial tone" It has been the abysmal customer service.
No dial tone. That is still all they claim. There were many of us that had no difficulty with dial tone but recieved HUNDREDS of phantom calls apparently an endless loop of repeates of calls made earlier in the day.
Vonage has yet to officially accept that it occured.
After fighting my way up the chain to an executive response team, the only thing I got in e-mail was a note that "we have heard reports of ...."
How can your switches make thousands of outbound calls and you not know about it?
That's what puzzled me. I had a dial-tone the whole time. What I couldn't do is receive a call; phone would ring, then nothing.
Then, the phantom calls started Saturday morning.
I never NOT had a dialtone--that wasn't the problem at all. I could even MAKE calls fine.
--
And so castles made of sand, slip into the sea, eventually.
I'm the Dude. So that's what you call me. You know, that or, uh, His Dudeness, or uh, Duder, or El Duderino if you're not into the whole brevity thing. | |
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martoonman
@rr.com
| I've had Vonage for over 4 years -- this is the first outage that has lasted for more than a hour or so.
Everything was normal on Sunday morning around 11am Eastern time..
Dialtone came back Sat night, features (ie call forwarding, simul-ring) Sunday AM | |
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dazed6
join:2007-08-05 | As of December 17 the outage has been resolved, all Vonage phones should have a dial tone by now
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Be patient...God isn't finished with me yet. | |
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ftodd
join:2001-04-11
Pittsburgh, PA
| Re: Vonage outage? well I purchased a new ATA locally from Best Buy applied the new MAC address to my account, and a tech named ``Lovely" who was extremely nice and helpful, kept on having timeout issues with my device. I am not sure what that means (at least on their end), but she said she will have Advanced tech support contact me at 10 AM EST. I am not sure if she was American or not, but sure sounded like one and even wished me a Merry Christmas which is rare these days. | |
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