 ftodd
join:2001-04-11
Pittsburgh, PA | reply to Chuckit
Re: Vonage outage? I wonder if this is the beginning of Vonage's demise?? |
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| I was wondering how long it would take someone to say that. It is an issue .. an outage ... |
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| reply to wiretrip
Re: Vonage outage for days we new users.
we are in nyc and down since friday evening.
it is now sunday at 11:15and still no green light on the phone adapter.
we tried numerous reboots.
any word on regional difficulties lasting so long? |
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| reply to ftodd
Re: Vonage outage? my appologies for the outage.. the loss of Dial Tone for most of you will be taken care in a few Hrs from now.. we appreciate your patience. |
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 NwkEWRSpare Me the Marxist B.S.Premium
join:2002-04-10
Newark, NJ | reply to dazed6
said by dazed6:Must be because of frequesnt delay issues with DHL. Might be financial reasons though.  I see, well, I'll find out who delivers my son's adapter later this week.
UPDATE: No issues whatsoever in Newark, NJ. Way to go Vonage, way to go. I hope all of you being affected by outages get your service restored soon, good thing that most, if not all of you, probably have cell phones.
--
BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev - |
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 JeffreyWilpon please sell the MetsPremium
join:2002-12-24
Long Island
kudos:3
 ·Vonage
 ·Optimum Online
·magicjack.com
| Mine appears to have been full restored w/o a hiccup by Saturday morning, though my dashboard account still says people might be experiencing problems.
Must have been a huge problem---never seen an announcement for that long in the dashboard before. |
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JeffreyWilpon please sell the MetsPremium
join:2002-12-24
Long Island
kudos:3 | reply to ftodd
said by ftodd:I wonder if this is the beginning of Vonage's demise?? It's not. |
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| reply to wiretrip
said by wiretrip:I'm out as well in New York City. I was out and spoke with a rep. As of this morning, I am back up and running with no problems. I was told there was a server down and it was being repaired. They have fixed it. *I would guess) cause I am up and running back to normal. |
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ftodd
join:2001-04-11
Pittsburgh, PA | Here is the announcement on the dasboard as of 5:17 AM EST.
``Certain customers may have experienced issues with no dial tone, or feature settings not taking effect. This has now been resolved. We apologize for any inconvenience this may have caused you and thank you for your patience in this matter."
I am still out here as I type this reply.  |
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| reply to ftodd
We haven't suffered an outage, but the Vonage line rings twice and then forwards itself to my cell phone, even though I am not and have not used call forwarding in weeks. It is my back up number for no network, but then I would guess it wouldn't ring at all. Of course standard canned response from Vonage, sorry to see you are having problems with your features.... I'm not having problems they are, why do they treat all of us like morons, just admit there is a major problem they are trying to resolve? Is that so hard? |
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ftodd
join:2001-04-11
Pittsburgh, PA | Latest announcement from the Vonage website as of 12:31 PM EST.
``During the weekend some customers experienced No Dial Tone and delay in updating features on their web accounts. This issue has been resolved. If you are still experiencing these issues, rebooting your telephone adapter corrects the problem.
To reboot your adapter, unplug the device, wait 10 seconds, and plug back in. Wait until the power LED stops blinking and becomes solid green. This will take one to two minutes. Afterwards, service should be restored”
We apologize for any inconvenience this may cause." |
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Chuckit
join:2000-08-18
Indianapolis, IN | reply to ftodd
I've had Vonage here in Indianapolis for a couple of months now and when it's working I like it a lot but they've had two big outages now that I know of and that is real bad. If I'd only looked into it better I'd have tried someone else. Cause Vonage sucks with a lot of things. There support is in India or somewhere like that and don't try to tell me there not. I kooked Vonage without a problem. But had trouble with my phones working on Vonage. I called and got no help at all from them. I finally got it fixed on my own by getting a new ringer device from Radio Shack. i only wish I had looked here first...  |
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priller
join:2000-10-20
Gainesville, VA |
I've had Vonage for 5 years. Not counting this weekend, it's been years since I had an outage of any kind. This past weekend was an extreme situation.
Anytime I've had to call Vonage in the past 2 years or so, the front line person was in Canada ... they've been pulling support back in from the "far away places".
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ftodd
join:2001-04-11
Pittsburgh, PA | Well after a lot of huffing and puffing, I finally got through to a tech who knew what he was doing. He performed a thorough diagnostic check on my device and concluded that the ATA is bad. What puzzles me is that before Friday evening when the outage began, the ATA worked fine. Now they are telling me I need a new ATA. Something is rotten in Denmark here.
PS: HE also tried several software updates which did not work either. |
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Chuckit
join:2000-08-18
Indianapolis, IN | reply to priller
I've only had Vonage for a few months and my service has been out twice for days. That's not good at all |
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ftodd
join:2001-04-11
Pittsburgh, PA | Well if an outage occurs like this again, I guess its back to Comcast DV , but at least I'll have phone service! |
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ftodd
join:2001-04-11
Pittsburgh, PA | Wonder if this was a plot to sell more ATAs? Something to consider...Also a shutdown of the ones they couldn't completely control?! |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | reply to ftodd
Wow, the tin hats are out in force! |
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 La LunaSurvived AshrafulPremium
join:2001-07-12
Warwick, NY
kudos:3
·Vonage
·Optimum Online
| said by ptrowski:Wow, the tin hats are out in force! Seriously.
People forget this is VoIP, not POTS, and there will be issues occasionally (and I've seen many more issues with other VoIP providers than Vonage), and even POTS has problems. My daughter had more damn trouble with her Verizon POTS line going dead, which took them DAYS to fix, than I can count. Over and over, the same thing. So she switched to Vonage and is very happy with it.
Neither of us had any outage this past weekend.
--
10,218 DEADLY TERROR ATTACKS SINCE 9/11~~TEAM DISCOVERY
Can't feel you anymore, don't need you anymore, don't believe you anymore, I don't need you anymore
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| reply to ftodd
The biggest problem with this outage was not the "no dial tone" It has been the abysmal customer service.
No dial tone. That is still all they claim. There were many of us that had no difficulty with dial tone but recieved HUNDREDS of phantom calls apparently an endless loop of repeates of calls made earlier in the day.
Vonage has yet to officially accept that it occured.
After fighting my way up the chain to an executive response team, the only thing I got in e-mail was a note that "we have heard reports of ...."
How can your switches make thousands of outbound calls and you not know about it? |
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