martoonman
@rr.com
| reply to ftodd
Re: Vonage outage?
I've had Vonage for over 4 years -- this is the first outage that has lasted for more than a hour or so.
Everything was normal on Sunday morning around 11am Eastern time..
Dialtone came back Sat night, features (ie call forwarding, simul-ring) Sunday AM |
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qworster
join:2001-11-25
Los Angeles, CA
 ·DSL EXTREME
·Brand X Internet
 ·RoadRunner Cable
 ·Vonage
1 edit | reply to ftodd
I had dial tone, but most calls would not go through...
I never lost dial tone, but practically all my calls resulted in my getting a recording that said, "we can not complete your call at this time, please try your call again later". Calls that did go through sounded like crap-breaking up, poor sound, etc. My wife wound up using her cell phone all weekend.
We've had Vonage since 2002, and this is the first time she has talked about cancelling it. The WAF has dropped considerably, Vonage! |
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Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
·Optimum Online
 ·Verizon FIOS
·Vonage
·magicjack.com
| reply to Caeled
Re: Vonage outage?
said by Caeled :
The biggest problem with this outage was not the "no dial tone" It has been the abysmal customer service.
No dial tone. That is still all they claim. There were many of us that had no difficulty with dial tone but recieved HUNDREDS of phantom calls apparently an endless loop of repeates of calls made earlier in the day.
Vonage has yet to officially accept that it occured.
After fighting my way up the chain to an executive response team, the only thing I got in e-mail was a note that "we have heard reports of ...."
How can your switches make thousands of outbound calls and you not know about it?
That's what puzzled me. I had a dial-tone the whole time. What I couldn't do is receive a call; phone would ring, then nothing.
Then, the phantom calls started Saturday morning.
I never NOT had a dialtone--that wasn't the problem at all. I could even MAKE calls fine.
--
And so castles made of sand, slip into the sea, eventually.
I'm the Dude. So that's what you call me. You know, that or, uh, His Dudeness, or uh, Duder, or El Duderino if you're not into the whole brevity thing. |
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dazed6
join:2007-08-05 | reply to ftodd
As of December 17 the outage has been resolved, all Vonage phones should have a dial tone by now 
--
Be patient...God isn't finished with me yet. |
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ftodd
join:2001-04-11
Pittsburgh, PA
| well I purchased a new ATA locally from Best Buy applied the new MAC address to my account, and a tech named ``Lovely" who was extremely nice and helpful, kept on having timeout issues with my device. I am not sure what that means (at least on their end), but she said she will have Advanced tech support contact me at 10 AM EST. I am not sure if she was American or not, but sure sounded like one and even wished me a Merry Christmas which is rare these days. |
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