Vonage outage? in Vonage http://www.dslreports.com/forum/r19627147 en Sun, 29 Nov 2009 18:54:02 EDT Sun, 29 Nov 2009 18:54:02 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19649448 ftodd : well I purchased a new ATA locally from Best Buy applied the new MAC address to my account, and a tech named ``Lovely" who was extremely nice and helpful, kept on having timeout issues with my device. I am not sure what that means (at least on their end), but she said she will have Advanced tech support contact me at 10 AM EST. I am not sure if she was American or not, but sure sounded like one and even wished me a Merry Christmas which is rare these days.]]> http://www.dslreports.com/forum/remark,19649448 Wed, 19 Dec 2007 06:14:04 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19648647 dazed6 : As of December 17 the outage has been resolved, all Vonage phones should have a dial tone by now :)
--
Be patient...God isn't finished with me yet.]]> http://www.dslreports.com/forum/remark,19648647 Tue, 18 Dec 2007 23:47:25 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19645530 Jeffrey :
said by Caeled :

The biggest problem with this outage was not the "no dial tone" It has been the abysmal customer service.

No dial tone. That is still all they claim. There were many of us that had no difficulty with dial tone but recieved HUNDREDS of phantom calls apparently an endless loop of repeates of calls made earlier in the day.

Vonage has yet to officially accept that it occured.
After fighting my way up the chain to an executive response team, the only thing I got in e-mail was a note that "we have heard reports of ...."

How can your switches make thousands of outbound calls and you not know about it?
That's what puzzled me. I had a dial-tone the whole time. What I couldn't do is receive a call; phone would ring, then nothing.

Then, the phantom calls started Saturday morning.

I never NOT had a dialtone--that wasn't the problem at all. I could even MAKE calls fine.
--
And so castles made of sand, slip into the sea, eventually.

I'm the Dude. So that's what you call me. You know, that or, uh, His Dudeness, or uh, Duder, or El Duderino if you're not into the whole brevity thing.]]> http://www.dslreports.com/forum/remark,19645530 Tue, 18 Dec 2007 15:38:03 EDT I had dial tone, but most calls would not go through... http://www.dslreports.com/forum/remark,19644217 qworster : I never lost dial tone, but practically all my calls resulted in my getting a recording that said, "we can not complete your call at this time, please try your call again later". Calls that did go through sounded like crap-breaking up, poor sound, etc. My wife wound up using her cell phone all weekend.

We've had Vonage since 2002, and this is the first time she has talked about cancelling it. The WAF has dropped considerably, Vonage!]]> http://www.dslreports.com/forum/remark,19644217 Tue, 18 Dec 2007 12:06:23 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19643961 anon : I've had Vonage for over 4 years -- this is the first outage that has lasted for more than a hour or so.

Everything was normal on Sunday morning around 11am Eastern time..

Dialtone came back Sat night, features (ie call forwarding, simul-ring) Sunday AM]]> http://www.dslreports.com/forum/remark,19643961 Tue, 18 Dec 2007 11:28:58 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19643645 anon : The biggest problem with this outage was not the "no dial tone" It has been the abysmal customer service.

No dial tone. That is still all they claim. There were many of us that had no difficulty with dial tone but recieved HUNDREDS of phantom calls apparently an endless loop of repeates of calls made earlier in the day.

Vonage has yet to officially accept that it occured.
After fighting my way up the chain to an executive response team, the only thing I got in e-mail was a note that "we have heard reports of ...."

How can your switches make thousands of outbound calls and you not know about it?]]> http://www.dslreports.com/forum/remark,19643645 Tue, 18 Dec 2007 10:34:50 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19643577 La Luna :
said by ptrowski See Profile :

Wow, the tin hats are out in force!
Seriously.

People forget this is VoIP, not POTS, and there will be issues occasionally (and I've seen many more issues with other VoIP providers than Vonage), and even POTS has problems. My daughter had more damn trouble with her Verizon POTS line going dead, which took them DAYS to fix, than I can count. Over and over, the same thing. So she switched to Vonage and is very happy with it.

Neither of us had any outage this past weekend.
--
10,218 DEADLY TERROR ATTACKS SINCE 9/11~~TEAM DISCOVERY
Can't feel you anymore, don't need you anymore, don't believe you anymore, I don't need you anymore
]]> http://www.dslreports.com/forum/remark,19643577 Tue, 18 Dec 2007 10:26:09 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19643273 ptrowski : Wow, the tin hats are out in force!]]> http://www.dslreports.com/forum/remark,19643273 Tue, 18 Dec 2007 09:31:01 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19642855 ftodd : Wonder if this was a plot to sell more ATAs? Something to consider...Also a shutdown of the ones they couldn't completely control?!]]> http://www.dslreports.com/forum/remark,19642855 Tue, 18 Dec 2007 07:24:15 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19642706 ftodd : Well if an outage occurs like this again, I guess its back to Comcast DV :(, but at least I'll have phone service!]]> http://www.dslreports.com/forum/remark,19642706 Tue, 18 Dec 2007 05:30:26 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19639813 Chuckit : I've only had Vonage for a few months and my service has been out twice for days. That's not good at all]]> http://www.dslreports.com/forum/remark,19639813 Mon, 17 Dec 2007 17:35:59 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19639232 ftodd : Well after a lot of huffing and puffing, I finally got through to a tech who knew what he was doing. He performed a thorough diagnostic check on my device and concluded that the ATA is bad. What puzzles me is that before Friday evening when the outage began, the ATA worked fine. Now they are telling me I need a new ATA. Something is rotten in Denmark here.

PS: HE also tried several software updates which did not work either.]]> http://www.dslreports.com/forum/remark,19639232 Mon, 17 Dec 2007 16:07:10 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19638222 priller :
I've had Vonage for 5 years. Not counting this weekend, it's been years since I had an outage of any kind. This past weekend was an extreme situation.

Anytime I've had to call Vonage in the past 2 years or so, the front line person was in Canada ... they've been pulling support back in from the "far away places".
]]> http://www.dslreports.com/forum/remark,19638222 Mon, 17 Dec 2007 13:27:30 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19638177 Chuckit : I've had Vonage here in Indianapolis for a couple of months now and when it's working I like it a lot but they've had two big outages now that I know of and that is real bad. If I'd only looked into it better I'd have tried someone else. Cause Vonage sucks with a lot of things. There support is in India or somewhere like that and don't try to tell me there not. I kooked Vonage without a problem. But had trouble with my phones working on Vonage. I called and got no help at all from them. I finally got it fixed on my own by getting a new ringer device from Radio Shack. i only wish I had looked here first... :(]]> http://www.dslreports.com/forum/remark,19638177 Mon, 17 Dec 2007 13:19:32 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19637913 ftodd : Latest announcement from the Vonage website as of 12:31 PM EST.

``During the weekend some customers experienced No Dial Tone and delay in updating features on their web accounts. This issue has been resolved. If you are still experiencing these issues, rebooting your telephone adapter corrects the problem.

To reboot your adapter, unplug the device, wait 10 seconds, and plug back in. Wait until the power LED stops blinking and becomes solid green. This will take one to two minutes. Afterwards, service should be restored”

We apologize for any inconvenience this may cause."]]> http://www.dslreports.com/forum/remark,19637913 Mon, 17 Dec 2007 12:32:05 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19637519 djoropallo : We haven't suffered an outage, but the Vonage line rings twice and then forwards itself to my cell phone, even though I am not and have not used call forwarding in weeks. It is my back up number for no network, but then I would guess it wouldn't ring at all. Of course standard canned response from Vonage, sorry to see you are having problems with your features.... I'm not having problems they are, why do they treat all of us like morons, just admit there is a major problem they are trying to resolve? Is that so hard?]]> http://www.dslreports.com/forum/remark,19637519 Mon, 17 Dec 2007 11:20:13 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19636567 ftodd : Here is the announcement on the dasboard as of 5:17 AM EST.

``Certain customers may have experienced issues with no dial tone, or feature settings not taking effect. This has now been resolved. We apologize for any inconvenience this may have caused you and thank you for your patience in this matter."

I am still out here as I type this reply. :mad: :mad:]]> http://www.dslreports.com/forum/remark,19636567 Mon, 17 Dec 2007 05:17:54 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19635129 brooklynmark :
said by wiretrip See Profile :

I'm out as well in New York City.
I was out and spoke with a rep. As of this morning, I am back up and running with no problems. I was told there was a server down and it was being repaired. They have fixed it. *I would guess) cause I am up and running back to normal.]]> http://www.dslreports.com/forum/remark,19635129 Sun, 16 Dec 2007 20:29:39 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19634610 Jeffrey :
said by ftodd See Profile :

I wonder if this is the beginning of Vonage's demise??
It's not.]]> http://www.dslreports.com/forum/remark,19634610 Sun, 16 Dec 2007 18:18:35 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19634608 Jeffrey : Mine appears to have been full restored w/o a hiccup by Saturday morning, though my dashboard account still says people might be experiencing problems.

Must have been a huge problem---never seen an announcement for that long in the dashboard before.]]> http://www.dslreports.com/forum/remark,19634608 Sun, 16 Dec 2007 18:18:12 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19633895 NwkEWR :
said by dazed6 See Profile :

Must be because of frequesnt delay issues with DHL. Might be financial reasons though. :)
I see, well, I'll find out who delivers my son's adapter later this week.

UPDATE: No issues whatsoever in Newark, NJ. Way to go Vonage, way to go. I hope all of you being affected by outages get your service restored soon, good thing that most, if not all of you, probably have cell phones.
--
BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev -]]> http://www.dslreports.com/forum/remark,19633895 Sun, 16 Dec 2007 15:29:53 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19632651 anon : my appologies for the outage.. the loss of Dial Tone for most of you will be taken care in a few Hrs from now.. we appreciate your patience.]]> http://www.dslreports.com/forum/remark,19632651 Sun, 16 Dec 2007 11:23:28 EDT Re: Vonage outage for days http://www.dslreports.com/forum/remark,19632621 anon : we new users.

we are in nyc and down since friday evening.

it is now sunday at 11:15and still no green light on the phone adapter.

we tried numerous reboots.

any word on regional difficulties lasting so long?]]> http://www.dslreports.com/forum/remark,19632621 Sun, 16 Dec 2007 11:13:11 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19632588 Michael1 : I was wondering how long it would take someone to say that. It is an issue .. an outage ...]]> http://www.dslreports.com/forum/remark,19632588 Sun, 16 Dec 2007 11:06:11 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19632083 ftodd : I wonder if this is the beginning of Vonage's demise??]]> http://www.dslreports.com/forum/remark,19632083 Sun, 16 Dec 2007 08:28:28 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19631894 Chuckit : OMG,,,Another 24 hours with no phone service from Vonage. This SUCKS,,]]> http://www.dslreports.com/forum/remark,19631894 Sun, 16 Dec 2007 05:32:32 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19631882 dazed6 : Must be because of frequesnt delay issues with DHL. Might be financial reasons though. :)
--
Be patient...God isn't finished with me yet.]]> http://www.dslreports.com/forum/remark,19631882 Sun, 16 Dec 2007 05:20:48 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19631783 NwkEWR :
said by dazed6 See Profile :

RR Donnelley (RRD) is the company Vonage uses for order fulfillment while UPS delivers the orders.
Thank you sir. No more DHL, eh?]]> http://www.dslreports.com/forum/remark,19631783 Sun, 16 Dec 2007 03:35:40 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19631729 ftodd : Just another update...Got off the phone with Vonage again and the tech told me another 24 hrs (hopefully) until things are back to normal.]]> http://www.dslreports.com/forum/remark,19631729 Sun, 16 Dec 2007 02:52:09 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19631672 ftodd : I logged into my web account and the dialtone announcement is gone so I figured hooray! Power-cycled my ATA again, still no dialtone. What is going on????]]> http://www.dslreports.com/forum/remark,19631672 Sun, 16 Dec 2007 02:17:37 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19631425 dazed6 : RR Donnelley (RRD) is the company Vonage uses for order fulfillment while UPS delivers the orders.
--
Be patient...God isn't finished with me yet.]]> http://www.dslreports.com/forum/remark,19631425 Sun, 16 Dec 2007 00:33:49 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19630693 ftodd : Well its 942 pm here and Vonage has been out over 24hrs!! :mad: :mad:]]> http://www.dslreports.com/forum/remark,19630693 Sat, 15 Dec 2007 21:42:43 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19629679 NwkEWR : No problems whatsoever here in Newark, New Jersey. I did see the service announcement on the Vonage portal late last night (2007-12-14) when I logged in to my account, I used my line a number of times after that and I experienced no difficulties whatsoever.

BTW [OT] Does anyone know what carrier is RRD, which Vonage uses to ship equipment to customers? I referred my son to Vonage, as we would both get 2 months free as per the current promo., he initiated his existing number porting from Verizon (POTS) yesterday afternoon, as of a couple of hours ago he checked his status and he saw that the adaptor that he ordered has not yet shipped (which was what we both expected) it was also indicated that it would be shipped "RRD." When I received mine at the beginning of this year it came via DHL. Any thoughts? Thanks.
--
BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev -]]> http://www.dslreports.com/forum/remark,19629679 Sat, 15 Dec 2007 18:18:19 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627830 Chuckit : Not workin here In Indy either. No incoming at all :( :( :mad: :mad:]]> http://www.dslreports.com/forum/remark,19627830 Sat, 15 Dec 2007 11:17:59 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627741 ftodd : Just power-cycled my ata and still no dialtone. 10:52 AM EST.]]> http://www.dslreports.com/forum/remark,19627741 Sat, 15 Dec 2007 10:52:57 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627634 nicegirl : Dial tone is back.

Outgoing working.

edit: Outgoing mostly working with minor problems still.]]> http://www.dslreports.com/forum/remark,19627634 Sat, 15 Dec 2007 10:26:41 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627592 ftodd : I found the announcement. I couldn't login to my account earlier but it's (website) working now. The tech said this is related to the outage.

-Frank

PS: Still no dialtone as of 10:16 AM EST.]]> http://www.dslreports.com/forum/remark,19627592 Sat, 15 Dec 2007 10:17:09 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627494 wiretrip : Apparently the outage has been going on since yesterday.

»www.vonage-forum.com/ftopic21368.html]]> http://www.dslreports.com/forum/remark,19627494 Sat, 15 Dec 2007 09:49:02 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627475 nicegirl : As of this morning, no dial tone for me, instead I get a recording "This telephone line cannot register to the Vonage network."

I am unaware how long this problem has been going on.

I haven't tried rebooting the ATA.

When I logged into my Vonage account I saw an alert,

"Service Announcements
Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible.

We apologize for any inconvenience and thank you for your patience in this matter."

I hope Vonage gets it together quickly.


]]> http://www.dslreports.com/forum/remark,19627475 Sat, 15 Dec 2007 09:45:17 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627473 priller :
There is a service announcement up on the portal ...

"Some customers may be experiencing an issue with no dial tone. Our engineers are aware of the issue and are working to resolve it as soon as possible."]]> http://www.dslreports.com/forum/remark,19627473 Sat, 15 Dec 2007 09:45:00 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627460 uconn1992 : Down in Hartford, CT, power cycled still not dial tone. ]]> http://www.dslreports.com/forum/remark,19627460 Sat, 15 Dec 2007 09:42:59 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627455 wiretrip : I'm out as well in New York City.]]> http://www.dslreports.com/forum/remark,19627455 Sat, 15 Dec 2007 09:42:05 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627450 priller : Both my lines were down on the 14th, as well. Not sure how long it was out, but it came back up after I powercycled my ATA.

It's been an very long time since I had a real outage like that with Vonage.]]> http://www.dslreports.com/forum/remark,19627450 Sat, 15 Dec 2007 09:41:25 EDT Re: Vonage outage? http://www.dslreports.com/forum/remark,19627379 Michael1 : We were down on the 14th but working this morning. Charlotte NC area here]]> http://www.dslreports.com/forum/remark,19627379 Sat, 15 Dec 2007 09:14:21 EDT Vonage outage? http://www.dslreports.com/forum/remark,19627147 ftodd : HI,

I am in Pittsburgh, PA and the Vonage service has been out since the evening of Dec 14 2007. Is anyone else in this area experiencing issues? I called tech support after waiting an hour to speak to someone apparently in India, and the issue is not on my end according to the tech.

Thanks,

Frank]]> http://www.dslreports.com/forum/remark,19627147 Sat, 15 Dec 2007 07:21:05 EDT