sac784
join:2007-12-15
Concord, MA | Verizon VoiceWing poor quality and abysmal service Verizon totally sucks. Like a fool, I switched my second line over to VoiceWing back in June, then after a few months, it stopped taking incoming calls. Tech support had me reset the ATA, and then nothing worked. Did all the basic stuff like reset/reboot the ATA/modem/router, etc. Still broken. Couldn't get anyone in tech support who even had a basic clue about how the service operated, and what my problem was. The were simply working mindlessly off a script. Attempting to escalate to a supervisor or second line support was futile. They also refused to correspond via email, which I would have been happy to do, given I actually work for a living, and can't spend hours all day on the phone debugging their problem.
After two weeks and no service, I just canceled, and refused to pay their termination fee. My next stop was going to be the state utility commission or attorney general's office. Their handling of my situation was incredibly poor.
Turns out VoiceWing isn't even delivered by Verizon, but instead a whole VoIP provider called DeltaThree, that appears to be going out of business (check their financials). It's amazing Verizon has put its brand on such a poor service offering. Unless, of course, they're trying to frighten subscribers away from adopting VoIP.
I'm switching to Comcast Digital Voice, which is what I should have done in the first place. Plus, I'm switching over my primary line, which is going to cost Verizon about $600 in service revenue that mostly flows through to their bottom line. Everyone who has a high quality alternative to Comcast should do the same! |
