Re: Heroes in http://www.dslreports.com/forum/r19633328 en Wed, 10 Feb 2010 06:05:27 EDT Wed, 10 Feb 2010 06:05:27 EDT Re: Heroes http://www.dslreports.com/forum/remark,19640520 hopeflicker :
said by TraumaJunkie See Profile :

It is part of the job...that is why every tech is annually recertified in CPR and basic first aid.
Not every tech. After about 3 months of in class and in the field training, I never received, nor did we cover, first aid or CPR.
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People pray to God because they're told to.]]> http://www.dslreports.com/forum/remark,19640520 Mon, 17 Dec 2007 19:33:26 EDT Re: Heroes http://www.dslreports.com/forum/remark,19640273 TraumaJunkie :
said by hopeflicker See Profile :

said by jvanbrecht See Profile :

said by hopeflicker See Profile :

Techs drilling holes to get their jobs done is part of their job, saving lives is not part of their job.
I will disagree with you here.. it is every human beings job to save lives if lives are in need of saving.

What i was getting at was that it is not in the job description of cable employees to save lives. And yes, it is an unwritten rule that everyone should try to save a life when one is in danger if it is at all possible.
It is part of the job...that is why every tech is annually recertified in CPR and basic first aid.]]> http://www.dslreports.com/forum/remark,19640273 Mon, 17 Dec 2007 18:56:05 EDT Re: Heroes http://www.dslreports.com/forum/remark,19638004 CConverse : I do agree with your point on accountability. Sometimes, however, accountability does go up the chain sometimes. Ultimately, someone in the company decides who gets hired and who doesn't. If you're driving a Comcast truck and you hit someone, the situation needs to be examined. Are you normally a responsible, conscientious employee? Did you pass a drug screening? Are you properly licenced? Real accountability depends on the answers to questions like these. Ultimately it's the company's responsibility (or HR or whoever) to make sure they're hiring responsible, capable employees. It doesn't necessarily mean you're not responsible, but you're not solely to blame either.
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UNLESS Someone like you cares a whole awful lot,
Nothing is going to change...
It's not

-The Once-ler

From The Lorax by Dr. Seuss]]> http://www.dslreports.com/forum/remark,19638004 Mon, 17 Dec 2007 12:46:48 EDT Re: Heroes http://www.dslreports.com/forum/remark,19637807 CableTool :
said by jvanbrecht See Profile :

Well... what would you have said had the gas meter been outside the wall where it should have been, and the pipe running from the meter had been running through the wall 50 meters away from the meter (heh.. sorry could not resist), had the tech drilled through the pipe would you still not hold him responsible. No, you would, reagardles of where the tech is drilling or digging, it is up to the tech to take reasonable care, that means checking for electrical, plumbing and gas lines where they are doing the construction.

Now yes, the idiot who buried his gas meter (why.... I would love to know) has some liability, but the tech was ultimately responsible for hit it. A simple stud finder that checks for metal in a wall would have hinted at this problem.. its a $5 tool.. I suggest that installers invest in one...
They do have one. Provided.
If the tech did hit a line that was not hidden of course he is liable. It wouldnt be Comcasts poor training. It would be the techs negligence to follow proper procedures.
Depending on the situation and the area, a stud finder may or may not be of use.
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CableTechs.org/"Horrible People with Integrity"]]> http://www.dslreports.com/forum/remark,19637807 Mon, 17 Dec 2007 12:11:41 EDT Re: Heroes http://www.dslreports.com/forum/remark,19637806 hopeflicker :
said by jvanbrecht See Profile :

said by hopeflicker See Profile :

Techs drilling holes to get their jobs done is part of their job, saving lives is not part of their job.
I will disagree with you here.. it is every human beings job to save lives if lives are in need of saving.

What i was getting at was that it is not in the job description of cable employees to save lives. And yes, it is an unwritten rule that everyone should try to save a life when one is in danger if it is at all possible.
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People pray to God because they're told to.]]> http://www.dslreports.com/forum/remark,19637806 Mon, 17 Dec 2007 12:11:32 EDT Re: Heroes http://www.dslreports.com/forum/remark,19637643 jvanbrecht : Well... what would you have said had the gas meter been outside the wall where it should have been, and the pipe running from the meter had been running through the wall 50 meters away from the meter (heh.. sorry could not resist), had the tech drilled through the pipe would you still not hold him responsible. No, you would, reagardles of where the tech is drilling or digging, it is up to the tech to take reasonable care, that means checking for electrical, plumbing and gas lines where they are doing the construction.

Now yes, the idiot who buried his gas meter (why.... I would love to know) has some liability, but the tech was ultimately responsible for hit it. A simple stud finder that checks for metal in a wall would have hinted at this problem.. its a $5 tool.. I suggest that installers invest in one...]]> http://www.dslreports.com/forum/remark,19637643 Mon, 17 Dec 2007 11:43:03 EDT Re: Heroes http://www.dslreports.com/forum/remark,19637610 jvanbrecht :
said by hopeflicker See Profile :

Techs drilling holes to get their jobs done is part of their job, saving lives is not part of their job.
I will disagree with you here.. it is every human beings job to save lives if lives are in need of saving.

As for a previous statement, while I agree that Comcast sometimes takes needless criticism (and I hate comcast so do not think I am standing up for them), in this case, it had nothing to do with the company other then their decision (a good one by the looks of it) to hire people who would risk their own lives to help others. It stops there, however as for the guys drilling into a gas line, that was done while performing a task assigned to them/him/her by corporate.

So yes, Comcast should take a beating for the last statement, as for the saving of lives, the most they should be able to do is maybe is milk the fact they hire selfless emplyees who are willing to help out despite the dangers to themselves, and thats it.]]> http://www.dslreports.com/forum/remark,19637610 Mon, 17 Dec 2007 11:37:20 EDT Re: Heroes http://www.dslreports.com/forum/remark,19636839 CableTool :
said by pike See Profile :

said by CableTool See Profile :

By the same token Comcast had nothing to do with a tech drilling into a gas line. It was the own techs poor planning and judgement.
I disagree: it's Comcast's responsibility to make sure their hiring process screens out inept candidates.

-Mike
As a Sirius Listener Id have to disagree.
My tech drilled into a gas line. The homeowner burried the meter inside a drywall in a basement he just finished, without permits.
My tech drilled from the outside, thought he hit cinder block. Pushed harder, smelled gas.
THe firedepartment had to come and breakdown his wall to find a gas meter.
Was the tech "inept"? Was Comcast at fault for hiring an "inept employee"?
He is one of the best employees I have. I actually got Comcast to hotel them for three days because it was fall and getting cold and they had no heat now.
The tech was worried sick about the situation, I had to spend an hour convincing him he did nothing wrong. He inspected both sides of the drill site and had no way of knowing an entire gas meter was covered inside a closed wall.

Not everything is black and white... unless thats how you choose to see things.
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CableTechs.org/"Horrible People with Integrity"]]> http://www.dslreports.com/forum/remark,19636839 Mon, 17 Dec 2007 08:29:54 EDT Re: Heroes http://www.dslreports.com/forum/remark,19636381 hopeflicker :
said by fiberguy See Profile :

said by cork1958 See Profile :

said by hopeflicker See Profile :

Comcast has really nothing to do with this IMHO.
They were just people in the right place. Just about anyone could have done the same.


So if this had NOTHING to do with Comcast or it's reputation because of the actions of the employees, then neither does the murder rap, the tech that fell asleep or the other recent bad press too as they only reflect on the tech.

Get real.
That too is true. I believe that anyone that holds a job and breaks the law while on the job or does something stupid like fall asleep, the employer should not be held acountable.
If im driving a Comcast truck and crash it into another car, Comcast should not be held responsible. If i decide to install a webcam in a customers shower to see them naked and im caught, comcast should not be responsible. Either legally or be up for bad press.

That word "acountable" is used way too much when legal matters are involved.
This is where greed comes in with lawsuits.
"humm, should i sue the guy that makes $35K installing cable or the multi million dollar company that he works for?"

Just stupid!

Whoever fucked up should pay, not others that are associated with them.

But this is just ME.
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People pray to God because they're told to.]]> http://www.dslreports.com/forum/remark,19636381 Mon, 17 Dec 2007 02:19:27 EDT Re: Heroes http://www.dslreports.com/forum/remark,19636336 fiberguy :
said by cork1958 See Profile :

said by hopeflicker See Profile :

Comcast has really nothing to do with this IMHO.
They were just people in the right place. Just about anyone could have done the same.
There you go. First reply to put it in perspective. This has absolutely NOTHING to do with Comcast or their reputation.
You're correct! Because comcast is only allowed to be bagged on and called for the crap news and never anything positive.

I suppose the first aid training and safety courses techs are put through had very little to do as well...

... While comcast isn't in the business of 911 calls, it's comments like yours that expose some true colors around here. In other words, what you should have said, is Comcast can do no good and you'll only accept the bad.

So if this had NOTHING to do with Comcast or it's reputation because of the actions of the employees, then neither does the murder rap, the tech that fell asleep or the other recent bad press too as they only reflect on the tech.

Get real.]]> http://www.dslreports.com/forum/remark,19636336 Mon, 17 Dec 2007 01:56:47 EDT Re: Heroes http://www.dslreports.com/forum/remark,19635482 cork1958 :
said by hopeflicker See Profile :

Comcast has really nothing to do with this IMHO.
They were just people in the right place. Just about anyone could have done the same.
There you go. First reply to put it in perspective. This has absolutely NOTHING to do with Comcast or their reputation.
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The Firefox alternative.
»www.mozilla.org/projects/seamonkey/]]> http://www.dslreports.com/forum/remark,19635482 Sun, 16 Dec 2007 21:48:07 EDT Re: Heroes http://www.dslreports.com/forum/remark,19634473 matrix3D : lol]]> http://www.dslreports.com/forum/remark,19634473 Sun, 16 Dec 2007 17:41:56 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633939 gaforces : This is classic;
"I saw flames and smoke coming around my bedroom door," said Graves, 40. "I tried to open it. I couldn't. If it weren't for the cable man at my window, I would've burnt up."]]> http://www.dslreports.com/forum/remark,19633939 Sun, 16 Dec 2007 15:36:57 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633788 MunichKid :
said by hopeflicker See Profile :

said by JohnnyGage :

said by hopeflicker See Profile :

.... blah blah blah snip ....
Just about anyone could have done the same.
But the sad truth is that very few people would have done the same.
I agree, but we have to remember that Concast is not in the life saving business. ;)
And at times I wonder if they are in the ISP business either]]> http://www.dslreports.com/forum/remark,19633788 Sun, 16 Dec 2007 15:08:09 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633749 RIRWIN1983 : where the people they rescued charged for the "truck roll? to save them]]> http://www.dslreports.com/forum/remark,19633749 Sun, 16 Dec 2007 15:01:17 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633690 pike :
said by CableTool See Profile :

By the same token Comcast had nothing to do with a tech drilling into a gas line. It was the own techs poor planning and judgement.
I disagree: it's Comcast's responsibility to make sure their hiring process screens out inept candidates.

-Mike]]> http://www.dslreports.com/forum/remark,19633690 Sun, 16 Dec 2007 14:51:57 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633519 DataDoc : I used to have Comcast, can I get some cred?]]> http://www.dslreports.com/forum/remark,19633519 Sun, 16 Dec 2007 14:17:17 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633421 hopeflicker :
said by JohnnyGage :

said by hopeflicker See Profile :

.... blah blah blah snip ....
Just about anyone could have done the same.
But the sad truth is that very few people would have done the same.
I agree, but we have to remember that Concast is not in the life saving business. ;)
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People pray to God because they're told to.]]> http://www.dslreports.com/forum/remark,19633421 Sun, 16 Dec 2007 13:56:26 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633413 anon :
said by hopeflicker See Profile :

.... blah blah blah snip ....
Just about anyone could have done the same.
But the sad truth is that very few people would have done the same.]]> http://www.dslreports.com/forum/remark,19633413 Sun, 16 Dec 2007 13:55:13 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633395 hopeflicker :
said by TD Nickell See Profile :

I would have to say,well done Comcast Tech's! :) :) :)
And I would say well done to those guys for being in the right place at the right time.
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People pray to God because they're told to.]]> http://www.dslreports.com/forum/remark,19633395 Sun, 16 Dec 2007 13:49:13 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633388 TD Nickell : I would have to say,well done Comcast Tech's! :) :) :)]]> http://www.dslreports.com/forum/remark,19633388 Sun, 16 Dec 2007 13:48:10 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633361 DotMac4 : It goes to Comcast as a company when there is a pattern, like

»Comcast Contractor Held For Double Murder
»Napping Comcast Tech Fired
»The Phantom Comcast Install Order
»The Cable Guy Blew Up My Powerbook
»No Ground? Exploding Dishwasher
»Botched Comcast Install Blows Up House

Perhaps now after a Comcast tech help rescue victims in the Minneapolis bridge collapse and now the fire, they can turn the neg stereotype of their techs around. Perhaps if a Comcast tech cures cancer and brings Democracy to Cuba, people will have good feelings about Comcast.]]> http://www.dslreports.com/forum/remark,19633361 Sun, 16 Dec 2007 13:43:06 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633360 hopeflicker :
said by CableTool See Profile :

said by hopeflicker See Profile :

Comcast has really nothing to do with this IMHO.
They were just people in the right place. Just about anyone could have done the same.
By the same token Comcast had nothing to do with a tech drilling into a gas line. It was the own techs poor planning and judgement. As a person who makes mistakes.
But the tech didnt get the PR, his company did. Along with the myriad of other articles damming Comcast.
So a group of techs do something good.. and its no longer a reflection on the company but on the individual.

How f#%$ing typical.

What a sad world most people live in.
Techs drilling holes to get their jobs done is part of their job, saving lives is not part of their job.
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People pray to God because they're told to.]]> http://www.dslreports.com/forum/remark,19633360 Sun, 16 Dec 2007 13:43:03 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633329 CableTool :
said by hopeflicker See Profile :

Comcast has really nothing to do with this IMHO.
They were just people in the right place. Just about anyone could have done the same.
By the same token Comcast had nothing to do with a tech drilling into a gas line. It was the own techs poor planning and judgement. As a person who makes mistakes.
But the tech didnt get the PR, his company did. Along with the myriad of other articles damming Comcast.
So a group of techs do something good.. and its no longer a reflection on the company but on the individual.

How f#%$ing typical.

What a sad world most people live in.
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CableTechs.org/"Horrible People with Integrity"]]> http://www.dslreports.com/forum/remark,19633329 Sun, 16 Dec 2007 13:36:43 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633328 DotMac4 : But Comcast can try to attach themselves to this by rewarding them. I'm just talking about how Comcast can use this situation to their advantage for + press for Comcast-the company.]]> http://www.dslreports.com/forum/remark,19633328 Sun, 16 Dec 2007 13:36:24 EDT Re: Heroes http://www.dslreports.com/forum/remark,19633318 hopeflicker : Comcast has really nothing to do with this IMHO.
They were just people in the right place. Just about anyone could have done the same.
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People pray to God because they're told to.]]> http://www.dslreports.com/forum/remark,19633318 Sun, 16 Dec 2007 13:34:06 EDT Heroes http://www.dslreports.com/forum/remark,19633241 DotMac4 : Comcast can't buy this kind of press. They should give those guys a huge bonus.]]> http://www.dslreports.com/forum/remark,19633241 Sun, 16 Dec 2007 13:22:52 EDT