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 tc1uscg
join:2005-03-09
Saint Clair Shores, MI | reply to moonpuppy
Re: They made the rules.... They already handle the warranty issues. I've had a problem with a 2 month old Razar.. no insurance so the only thing my provider did was give me the phone number to call moto. 3 times to moto and they finally fixed it. Isolated case. Don't think so. I know of some Sprint people who have had to deal with this too. They use to handle in-warranty problems in house but realized they could make more money by "charging" you for that process. Phone more then 30 days old, you can't cancel so the user is responsible for sending it in if you don't have the insurance. The least they could do is take the customers phone and ship/track it for them but what do you expect for a free phone and a 30.00 plan? And yes.. I know that one platform isn't compatible with another platform. That's my point. People keep bitching about Sprint and it's fee's so they are FREE to go to someone else, buy another phone and shut up. Everyone charges fees, cable, wireline phone service and I just read where even VoIP users will be paying a 9-1-1 fee soon. There are much dynamics involved with wireless service. Roaming agreements, data access, text messages, SMS text messages, portals, total service at 360degrees anywhere on earth. Paying 30 cents more a month isn't worth getting ones panties in a bunch.  | |
| said by tc1uscg:They already handle the warranty issues. I've had a problem with a 2 month old Razar.. no insurance so the only thing my provider did was give me the phone number to call moto. 3 times to moto and they finally fixed it. Isolated case. Don't think so. I know of some Sprint people who have had to deal with this too. They use to handle in-warranty problems in house but realized they could make more money by "charging" you for that process. Phone more then 30 days old, you can't cancel so the user is responsible for sending it in if you don't have the insurance. The least they could do is take the customers phone and ship/track it for them but what do you expect for a free phone and a 30.00 plan? And yes.. I know that one platform isn't compatible with another platform. That's my point. People keep bitching about Sprint and it's fee's so they are FREE to go to someone else, buy another phone and shut up. Everyone charges fees, cable, wireline phone service and I just read where even VoIP users will be paying a 9-1-1 fee soon. There are much dynamics involved with wireless service. Roaming agreements, data access, text messages, SMS text messages, portals, total service at 360degrees anywhere on earth. Paying 30 cents more a month isn't worth getting ones panties in a bunch. They handle warranties but only if they made a mistake. You drop it, your fault and you pay unless you paid for insurance. The first razrs were bad and moto took a bath on them. Right now, the cell phone companies act as a go between to keep the subscriber.
That phone is not free. You pay for it with your monthly plan. Text messages cost the carriers next to nothing yet they charge 10 to 15 cents each. Minutes between their own subscribers are next to nothing but they get charged the same amount. You pay for that phone after 2 years of high access prices.
The cell phone companies know full well they can't people to pay for the expensive phones so they give them away and make it back when they sell the service. | |
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