http://www.dslreports.com/forum/r19645134 en Sat, 22 Nov 2008 17:25:09 EDT Sat, 22 Nov 2008 17:25:09 EDT http://www.dslreports.com/forum/remark,20447333 Acanac Inc : If you do not have an active phone number you will require Naked DSL. Naked DSL costs an extra $8 per month.
As for availability it will depend on your current location. You can send me a quick PM with your current address and I will be able to check.

If you have any other questions please let us know.

Best Regards,
Paul
www.acanac.ca]]> http://www.dslreports.com/forum/remark,20447333 Wed, 07 May 2008 17:39:48 EDT http://www.dslreports.com/forum/remark,20447314 mikey5x : I am in Hamilton, and am looking into Acanac, this is the first I have heard of this company.

Some questions:

1. I do not have a phone-line, how will DSL service be arranged?

2. By the sounds of it, Acanac uses BELL lines? How available is the BELL network in Hamilton?

Thanks.]]> http://www.dslreports.com/forum/remark,20447314 Wed, 07 May 2008 17:36:11 EDT http://www.dslreports.com/forum/remark,20075229 Acanac Inc : Thank you for your interest in our service. Acanac does not use proxy servers. If you have any other questions please feel free to ask.

Best Regards,
Paul
www.acanac.ca]]> http://www.dslreports.com/forum/remark,20075229 Wed, 27 Feb 2008 23:36:17 EDT http://www.dslreports.com/forum/remark,20074531 troll : Im thinking of switching to acanac from 3 web will save me 5 bucks a month also 3 web seems to have some kinda of proxy is it the same with acanac ?
Is it worth doing seems are lot of people hear have complaints ?]]> http://www.dslreports.com/forum/remark,20074531 Wed, 27 Feb 2008 21:47:13 EDT http://www.dslreports.com/forum/remark,19732835 Acanac Inc : Much better silver98 aka jeanpascal.

No less than 11 tickets regarding the same issues. Not only is this confusing the tech support department, but we were duplicating the same steps in different departments.

Your first email about service interruption was on Dec 18 2007. Our ticket system shows no other records prior to Dec 18. If you have other ticket numbers please provide them, but using the same email showed no further requests. Even in a phone conversation today you or someone else stated that your service has only been down for 20 days. So how come you stated 40 days obove.

Are tech support department tried it's best to get a Bell rep to your home. The current status is that your line is set to be reactivated on 01/07/2008. You were told this on 28 Dec.
It's unfortunate that this happened around the holiday season and Bell could not do it sooner.

The first time you requested a refund was on 18 Dec, You were told that you have passed your 30 day trial and we would only issue credits. I want to be clear that you never sent an email until Jan 3 to our Billing department. Our tech support department is not able to issue refunds.

I have now issued you a full refund including the time you have used. It will reach your credit card within the next 3-5 business days.

If you have any other questions please don't hesitate to ask.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19732835 Thu, 03 Jan 2008 17:49:05 EDT http://www.dslreports.com/forum/remark,19731446 silver98 : Please do not trust ACANAC version. They manipulated my complaints and playing with words. Even they truncated my complaints from their FORUM too to mislead customers. In fact, Since Nov 23 there is no DSL internet service at my house, It was "ON" only for 2 days and then no service for over 40 days now. Their staff admitted that this is a fault from their end and keep promising that BELL tech. will come to resolve the problem since Nov 27. Still waiting for miracle to happen. AS of today you can count yourself, how many days lapsed without any internet service for which we have already paid ACANAC. I have told them several times that we DO NOT WANT YOUR SERVICE (which is already not there since Nov 27) asked to CANCEL THE ACCOUNT AND REFUND THE FULL YR CHARGES THEY TOOK FROM MY CREDIT CARD, BUT REFUSING AND HANGING UP ON US. We are sick and tired to call and email them every day. Yes, they do not keep same ticket open as they are SMART to do fraud and keep changing the issue ticket number every hour. We have contacted their accounting dept, emergency service and customer services are all contacted several times. They are just promising that Technician will come but no show up yet. Its a mental torture to explain every day over phone to them for no reason.Their customer service rep FARNAZ emailed me today (ref HLP-16781) that we will fix the problem over phone, on our call they told us "to wait for technician and do not call us again and then hung up??? It happened earlier also yesterday when we called and try to explain the situation customer service rep. hung up twice?? If you want more evidence of my complaints and number of days without service let me know pls.. Matter is reported to BBB and all relevant authorities to save customers like me from their trap.]]> http://www.dslreports.com/forum/remark,19731446 Thu, 03 Jan 2008 13:54:42 EDT http://www.dslreports.com/forum/remark,19694452 cpedley : Why not just switch to gmail? That is where we have two of our email accounts using our domains. The hosting of course is elsewhere with »www.bluehost.com.

See me if you are interested in a good but inexpensive company for hosting! ]]> http://www.dslreports.com/forum/remark,19694452 Thu, 27 Dec 2007 18:16:02 EDT http://www.dslreports.com/forum/remark,19694432 cpedley : I am thinking of switching my DSL to Acanac from 3web.com. Mainly due to inconsistent line strength. ]]> http://www.dslreports.com/forum/remark,19694432 Thu, 27 Dec 2007 18:12:55 EDT http://www.dslreports.com/forum/remark,19655299 lawrence171 : So, is Paul the president of Acanac or something?]]> http://www.dslreports.com/forum/remark,19655299 Thu, 20 Dec 2007 00:14:00 EDT http://www.dslreports.com/forum/remark,19653248 Pepsi90919 : The customer is always wrong ;)]]> http://www.dslreports.com/forum/remark,19653248 Wed, 19 Dec 2007 18:46:43 EDT http://www.dslreports.com/forum/remark,19646066 Acanac Inc : It is created in your administrative portal, but not yet passed on the the Email server. The system is not entirely automated. This was done on purpose in order to prevent abuse. I have requested one of our admins to speed up your email account setups. Check again within the next 1 hour and they should be functional.

If you have any other questions please let me know.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19646066 Tue, 18 Dec 2007 16:55:13 EDT http://www.dslreports.com/forum/remark,19645913 dishguy : "The test email account you created has yet to be created." Now there's an oxymoron!

What about the accounts I created yesterday? Have they been created? It's been more than 24 hours since I created those accounts and I'm not able to login to them either.]]> http://www.dslreports.com/forum/remark,19645913 Tue, 18 Dec 2007 16:30:55 EDT http://www.dslreports.com/forum/remark,19645838 Acanac Inc : The test email account you created has yet to be created. Email account creation does not happen instantaneously. It can take up to a few hours for it to be setup. I don't know how you even got one returned message since the email account was not even setup.

Check again in the next few hours and the account should be created by then. If you have any other questions please let me know.

Best Regard,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19645838 Tue, 18 Dec 2007 16:20:16 EDT http://www.dslreports.com/forum/remark,19645205 dishguy : My error? Excuse me?

I have set up yet another test account and was able to send emails to it from hotmail. Does this mean it works? NO. I also sent a test message to a couple of fictitious emails (r2d2beavisbutthead@acanac.net & r2d2beavisbutthead@hotmail.com and only hotmail bounced. Hmm - emails to fictitious addresses at Acanac don't bounce. Yup - email service is working great.

Here's a test for you now. I'm about to send you a PM with the email address & password of the test account I created. Let me know if you can get into it through the online Squirrel Mail.

My error, right?]]> http://www.dslreports.com/forum/remark,19645205 Tue, 18 Dec 2007 14:45:56 EDT http://www.dslreports.com/forum/remark,19645134 Acanac Inc : are you able to get to the login screen ? Have you made sure your firewall isn't blocking ports ? Disable your firewall or try from a different location and let us know if you get the same results. Interesting how we have tried from our DSL, Hosting Nework, Rogers Connection, and Dialup and in every single case we are able to login successfully.
Sandro H
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19645134 Tue, 18 Dec 2007 14:31:48 EDT http://www.dslreports.com/forum/remark,19644698 Acanac Inc : How are we offering bad technical support?
We can not repeat your error. The email service is working correctly.
Once again we can not repeat your error and the most likely reason is that the problem is on your end.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19644698 Tue, 18 Dec 2007 13:22:04 EDT http://www.dslreports.com/forum/remark,19644503 anon : Unbelievable! It's a wonder that Acanac stays afloat with such terrible customer service.

The email account that I set up originally DID NOT WORK. I don't care how many emails you sent to that account - it's useless unless I can send or receive through it. I said it before and I'll say it again: I AM NOT ABLE TO LOGIN TO THE ACCOUNTS I SETUP THROUGH THE ONLINE SQUIRREL MAIL.

I set up two more email accounts yesterday and I'm not able to login to them either.

Terrible service. TERRIBLE! ]]> http://www.dslreports.com/forum/remark,19644503 Tue, 18 Dec 2007 12:51:20 EDT http://www.dslreports.com/forum/remark,19637508 Acanac Inc : We did not only setup a test account. We sent 5 test E-Mail(4 of them from yahoo, hotmail, fastmail, roger) plus Acanac itself and all 5 were delivered to this test account.

The email account you created is also working. We can not replicate your issues. Your more than welcomed to request a refund. This is the reason why we offer a 30 day money back guarantee.

Best Regards
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19637508 Mon, 17 Dec 2007 11:18:27 EDT http://www.dslreports.com/forum/remark,19637266 anon : Technical support at Acanac is second to none - they set up a test account then close the ticket! Is my problem resolved? No! My cancellation request will be submitted once my new ISP is up & running. AVOID ACANAC.]]> http://www.dslreports.com/forum/remark,19637266 Mon, 17 Dec 2007 10:29:37 EDT http://www.dslreports.com/forum/remark,19622431 anon : ticket #IGY-36346]]> http://www.dslreports.com/forum/remark,19622431 Fri, 14 Dec 2007 17:47:22 EDT http://www.dslreports.com/forum/remark,19622885 Acanac Inc : We sent 5 test E-Mail(4 of them from yahoo, hotmail, fastmail, roger) plus Acanac itself and all 5 were delivered to this test account:

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19622885 Fri, 14 Dec 2007 13:05:53 EDT http://www.dslreports.com/forum/remark,19622387 Acanac Inc : Please send a PM with your ticket ID and I will a see what I can do.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19622387 Fri, 14 Dec 2007 11:45:27 EDT http://www.dslreports.com/forum/remark,19622289 anon : I switched to Acanac on Nov. 27th. The main reason for my switch was the lack of service from my old ISP. Now I'm with Acanac and right now, I am not happy that I switched. Since Nov. 27th, I have not benn able to retreive or send emails through Outlook, nor through the web-based 'Squirrel Mail.' I opened a ticket 2 days ago and thus far, no comments have been made and the problem persists. The one 'live' person I spoke with on the phone was less than helpful. I explained that I would exercise my right to cancel within the 30-day period for a full refund if this problem is not resolved today. The (lack of) technical support rep said she would send an email. Well, the clock is ticking...]]> http://www.dslreports.com/forum/remark,19622289 Fri, 14 Dec 2007 11:30:49 EDT