quote:

---

We are routing you to a chat representative. Thank you for contacting Verizon FiOS. Your average wait time is 28 seconds.
You are now chatting with 'Kay'
Kay: Hello. Thank you for visiting our chat service. How can I help you experience the cutting-edge technology of FiOS?
you: Hi Kay! All set to order, just wanted to know what, if any, are the one-time fees for FiOS service?
Kay: I will be happy to help you with that.
Kay: A one-time $19.99 activation charge will apply for the Internet.
you: That's unfortunate. Any installation fees? And why does the fine print say $59.99 for the service, whereas the main section, even after qualification says service is $54.99. I'm worried.
Kay: The installation fee is free when ordered on line.
Kay: Where are you seeing say $59.99 for the service, whereas the main section, even after qualification says service is $54.99. ?
you: After I enter my address for qualification, I select the package, just before I submit to order, it says in the main section "$54.99" and just to read the small fine print at the bottom, I see $59.99
you: Do you want to enter my address to see it?
you: ?
you: Are you with me?
Kay: If you are ordering the 15Mbps 'Faster speed' months 2 through 7 will be $44.99, starting at month 8 the monthly charge will be $54.99 per month.
you: Oh wow that's great!
you: But, why do you say this? I'm actually already a customer and I'm being charged $54.99 during month's 2-7. Do you think your information is wrong?
Kay: Are you ready to begin your online order?
you: Because, if it is not, I'm going to start cry.
Kay: When you order online the Monthly charge for our 15Mbps speed is $54.99 with an annual agreement.
Kay: You will get the first month free and a $10 per month discount on months 2 through 7.
you: Okay! But, you just restated whta you had previously said. Can you tell me why I'm getting charged $54.99 instead of $44.99?
Kay: The price is $54.99 before the $10 per month discount is deducted.
you: Yes, that would be a statement of fact. So, why am I not charged $44.99?
Kay: Again. The months 2 through 7 will be $44.99 per month. Starting at month 8 through 12 or 24 the $10 discount will not apply. Therefore the monthly charge per month will be $54.99 per month.
you: I understand this. Currently, this is the 3rd month in my contract. I am being charged $54.99. This amount would be only applicable for months 8-12, according to your mega cool theory. However, I'm in tears right now, over my bill, seeing that I'm NOT getting charged $44.99, for this 3rd month, as you said I would. Please tell me why this is so?
Kay: For your convenience, Verizon has a specialized group to handle all of your billing questions. Please contact them at (888) 553-1555.
you: Oh goodie! Thank you, just remember "Every kiss begins with YOU!" zing.

---