Annoner
@mountaincable.net
| Cogeco
Cogeco is $10 a month more compared to Mountain for the medium bundle. Thats because Cogeco upped their prices $5/mo more last month without adding anything to their bundle.
Cogeco charges for installation and no-fault service calls. Mountain doesn't charge for either.
Cogeco enforces a strict bandwidth limit which suspends your internet for the remainder of the month on the third notice. Mountain has no bandwidth limit whatsoever.
Mountain's service calls are placed at same level priority as it's other services, and are known for same-day or next-day appointments. Cogeco is not next day for Hamilton. Never has been, never will be.
Cogeco throttles sharing, and slows your connection speeds down the first time your internet is suspended for bandwidth abuse. Mountain doesn't throttle speeds/ports.
Cogeco's email does not have any form of spam control, and is the most complained about feature among their customers. Mountain's incoming mail server is spam controlled.
Cogeco outsources 80% of it's staff. Mountain is all Mountain Cable employees with computer backgrounds (Cogeco is focused primarily on customer service, not technical so they hire anybody).
If you want to get into phone and cable, Cogeco uses VOIP so when the modem goes down so does your phone. Mountain has a direct phone line. Cogeco charges a $15 activation fee to activate your digital receivers. Mountain doesn't charge, nor do they even need an "activation" to be sent to the receiver. The technicians decide where the modem goes at Cogeco. At Mountain you can pick anywhere in your house.
Ive been a Mountain subscriber my whole life, and I've worked at Cogeco for 6 years.
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