 TigerNutzLaissez les bons temps roulerPremium
join:2000-12-23
Little Rock, AR
1 edit | [ PHONE] voice mail? I just added the voice mail feature with my phone.
Anyone have the instructions that come with voice mail like, how to retrieve messages when away from home? etc, etc...
Maybe I'm not looking in the right place but the Cox site is very lacking with info.
Edit: Also, when I set up voice mail notification to a e-mail address, the Cox site tells me that the e-mail address I submitted is invalid, the same Cox e-mail address I use for my regular e-mail that works perfectly fine!  |
|
 SoonerAlOld enough to know betterPremium,MVM
join:2002-07-23
Norman, OK
kudos:5 | Here is the help pages for the OKC market. Its probably the same in your area or close...
»www.cox.com/support/oklahoma/tel···mail.asp
--
"When all else fails, read the instructions..."
MS-MVP Windows Networking 2003-2007 |
|
1 edit | reply to TigerNutz
I would call cox about the email feature not working.
Are you able to login to phonetools? if you can you can listen to your voicemail that way for free. |
|
TigerNutzLaissez les bons temps roulerPremium
join:2000-12-23
Little Rock, AR | 
worthless.... |
Online setup just doesn't work so I called customer support.
They were supposed to set this up for me and it still doesn't work!!
Has anyone had any luck with this feature? |
|
2 edits | when did you call? how long did you wait for it to change before checking?
it sounds lie it's not setup right then. |
|
TigerNutzLaissez les bons temps roulerPremium
join:2000-12-23
Little Rock, AR | said by ajwees41:when did you call? how long did you wait or it to change before checking? did you set it up with a cox.net email, or a free email service? I tried setting it up with my primary e-mail address with Cox.net and I got the "invalid address entered" message as you see above. Same results with my Gmail address.
I called customer support yesterday and spoke with them again this morning, a nice guy in Atlanta and seemed to know what he was doing. He said he was going to configure it for me. And he couldn't give me an explanation on why the online menu was not working for me. Unfortunately they do not leave call back numbers. |
|
| why did you talk to someone in Atlanta instead of a local tech?
here's a link to try
»www.cox.com/support/louisiana/te···il.asp#2 |
|
TigerNutzLaissez les bons temps roulerPremium
join:2000-12-23
Little Rock, AR | Customer support (toll free number from Cox website) took my complaint, filed a work order and they called me (from Atlanta). |
|
1 edit | well you don't live in Atlanta, so you need to call your local cox office. Did you try calling your own number to see if your voicemal even works? |
|
TigerNutzLaissez les bons temps roulerPremium
join:2000-12-23
Little Rock, AR | said by ajwees41:well you don't live in Atlanta, so you need to call your local cox office. Did you try calling your own number to see if your voicemal even works? Voice mail works from my phone.
I'm trying to get this e-mail notification of voice mail to work.
Then what you are saying is that calling the toll free customer support number listed on the Cox website is a waste of time?  |
|
| if you have a local office that you can call that would be better then calling Atlanta since they would have to contact someone in the local office.
yes calling atlanta for a problem that should be handled by a local tech is a waste of time. |
|
 Fubar
join:2001-02-20
Phoenix, AZ
kudos:2 | said by ajwees41:if you have a local office that you can call that would be better then calling Atlanta since they would have to contact someone in the local office. yes calling atlanta for a problem that should be handled by a local tech is a waste of time. Wrong.... Atlanta is the headquarters for every system...
Every area must refer to Atlanta to fix certain problems...
Atlanta can do everything the local system can do PLUS more!!!! |
|
2 edits | but why doesn't the OP want to start at the local level first?
is this a local call for you (225) 615-1000?
you might get a faster response |
|
Fubar
join:2001-02-20
Phoenix, AZ
kudos:2 | said by ajwees41:but why doesn't the OP want to start at the local level first? is this a local call for you (225) 615-1000? you might get a faster response The first level at that time may be Atlanta?
Calls may roll to ATL due to call volume etc... |
|
| he said he talked to a guy in Atlanta, but he really didn't didn't say who started the call, my response was why he was calling Atlanta when he should start at the local level first. He said he called the tollfree number, when there is none except for Atlanta, so he must have known he was calling the Atlanta number. |
|
Fubar
join:2001-02-20
Phoenix, AZ
kudos:2 | There isn't a direct 800 number for atlanta only |
|
2 edits | Customer support toll free number from Cox website took my complaint, filed a work order and they called me (from Atlanta)
this is what he said |
|
|
|
| reply to Fubar
said by Fubar:There isn't a direct 800 number for atlanta only CUSTOMERS:
Corporate offices
888-566-7751 or send an email message to: coxcorp.customerrelations@cox.com
|
|
Fubar
join:2001-02-20
Phoenix, AZ
kudos:2 | reply to ajwees41
said by ajwees41:Customer support toll free number from Cox website took my complaint, filed a work order and they called me (from Atlanta)
this is what he said
Exactly my Point, They called him..
The 800 Atlanta number is customer relations... Completely different than tech support. If you call the number with a tech question they will transfer you to local office...
I'm done arguing with you AJ |
|
| well AZ I don't see you offering help like I am. You are just arguing with me.
this what I should have quoted. I called customer support yesterday and spoke with them again this morning, a nice guy in Atlanta and seemed to know what he was doing. He said he was going to configure it for me. And he couldn't give me an explanation on why the online menu was not working for me. Unfortunately they do not leave call back numbers.
0 |
|
