studia
join:2007-12-19
San Jose, CA | reply to tonydi
Re: [Speed Problem] DSL Speed Drop 1) AT&T DSL Package – Pro (3.0Mbps down)
2) Modem brand/model – Motorola Style:MSTATEA with 5 lights
3) Any attached router brand/model - no
4) PPPoE client used: modem
5) Describe the lights on the modem when the trouble occurs:Didnt notice
6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
Yes confirmed.
7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem
Yes confirmed.
8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms? Yes, there are some tiny noise in the phone
9) Provide line stats as follows…
10) If you have a speed problem, use the AT&T Speed Test here -- »helpme.att.net/dsl/speedtest/ and post your results
Your Throughput
Download = 1.690 Mbps
Upload = 413.05 kbps |
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studia
join:2007-12-19
San Jose, CA | Your Throughput
Download = 1.686 Mbps
Upload = 416.84 kbps
I just remove the filter from the modem and phone jack. Now, I connect directly from modem to the wall. What do you think about the connection now? Thank you so much. |
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studia
join:2007-12-19
San Jose, CA | reply to studia
Your Throughput
Download = 1.686 Mbps
Upload = 416.84 kbps
I just remove the filter from the modem and phone jack. Now, I connect directly from modem to the wall. What do you think about the connection now? Thank you so much. |
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