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Forums » iProvo FTTH Losing Customers » Tell me it isn't so
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who wants this project to fail? »
« I'm from the government  
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

2 edits
reply to TKJunkMail
Re: Tell me it isn't so

Edit: iProvo and Utopia do not directly compete. They are in the same area, but not the same towns/cities. Mstar is available on both.


TKJunkMail
Enjoy the sun
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Avalon, NJ
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said by KrK See Profile :

So, Iprovo needs to *slightly* drop prices to match Utopia.... and then the problem will be solved.
Sure. They can make up the money they lose on each customer by having more customers.

They will just lose money FASTER with lower prices, especially if price isn't their main problem.
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KrK
Heavy Artillery For The Little Guy
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join:2000-01-17
Tulsa, OK
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Read it carefully. They aren't losing the money on each customer in service... they are losing money on customers they hook up and then leave a short time later because the equipment connection costs per home hooked up is $800. Which seems high to me.

The solution, and why they've brought in consultants, is to gain more customers and reduce churn. IE they need customers who like the service and stay with iProvo. They aren't losing money on each customer unless they leave before the connection costs have been absorbed.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)


The right facts

@rr.com
reply to KrK
UTOPIA and iProvo do not compete. They provide infrastructure anyway, in different cities. iProvo in Provo only and UTOPIA in several other cities. MSTAR offers service through both networks.

RayW
Premium
join:2001-09-01
Layton, UT
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reply to KrK
said by KrK See Profile :

I found the problem.

The fact that there's TWO Fiber providers, and Utopia is cheaper.

In other words. Iprovo KICKS ASS compared to the cable companies and Telcos NATIONWIDE... but they are up against ANOTHER Fiber provider (How many of us in the USA have a choice of ONE fiber provider, let alone TWO?!?)

According to the Utopia page, they do not service Provo. Payson which is about 4 miles south of Provo, and Orem which is on the north side of Provo get some Utopia.

Plus, as I hear it from our local city rep who is involved in things like Utopia, Utopia is also struggling with money issues, and thus the ability to expand, since Qwest bought that law that locks them out of certain markets. that law apparently made the original premise for income that most cities originally signed up for is not valid anymore. Sigh....and I was hoping it would be here next year.
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KrK
Heavy Artillery For The Little Guy
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join:2000-01-17
Tulsa, OK
·AT&T Yahoo
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reply to The right facts
said by The right facts :

UTOPIA and iProvo do not compete. They provide infrastructure anyway, in different cities. iProvo in Provo only and UTOPIA in several other cities. MSTAR offers service through both networks.
Ok, you can get Mstar thru both networks, but it's dependant on city. It appeared from the website that you had a choice of which Fiber to get it on. Course U can't go farther without signing up, so I couldn't check that.

My bad.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)


KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI

reply to RayW
Yeah, the incumbents will do everything to make these projects fail, by hook or by crook, and then they will point to the failure as if to say "See the Muni model doesn't work."

/Sigh

Well, I think they will work, it just needs to be open and on a level playing field.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)


Capt Video

@mstarmetro.net

reply to TKJunkMail
iProvo does not compete with UTOPIA, and both are priced close. It's Comcast's 3 services for $99 and Qwest's "price for life" promotions that they compete with. Only no service provider has the money to buy media (TV, etc) like Comcast and Qwest do. The muni's spend nothing on marketing. They just own the network.
Forums » iProvo FTTH Losing Customerswho wants this project to fail? »
« I'm from the government  


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