Want to Leave Bell. What is a good alternative? in Canadian Broadband http://www.dslreports.com/forum/r19654145 en Thu, 04 Dec 2008 20:29:37 EDT Thu, 04 Dec 2008 20:29:37 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19674030 picsel : Acanac is a good isp provider that you can take in consideration at least I will. With the 30 day login I get the speeds that I get with bell but for a much lower price. That is 500kb/s and 80-90kb/s up...]]> http://www.dslreports.com/forum/remark,19674030 Sun, 23 Dec 2007 10:30:28 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19663655 Guspaz : Finally done:

»Review of Colbanet by Guspaz]]> http://www.dslreports.com/forum/remark,19663655 Fri, 21 Dec 2007 11:34:14 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19662711 Acanac Inc : I would like to thank everyone here for your comments and support. I would like to extend a personal thanks to Matt from Velcom.

Acanac is not perfect and some clients do fall through the cracks, but this was not the case with Jackr.

1. We tried to get his profile raised several times and each time it was rejected by Bell due to distance from the CO and line quality.

2. We tried to move him to a remote, but were informed by Bell that none existed.

3. We then installed a Dry loop connection at no extra cost to the client. We were hoping that Bell would put him on a different and closer CO. This Dry loop connection also ruled out bad phone jacks in the house that could been affecting his line quality. Unfortunately he ended up with exact same speeds with the DRY loop connection. During this time he had two active connections and no extra cost.

4. Then we suggested that he contact Sympatico and request DSL service from them. We did offer to pay for the first month of service. We wanted to see if Sympatico clients were getting preferential treatment. As far as I can remember he did not end up ordering service from Sympatico. ( The reason for this is because he stated one of his family members were getting faster speeds around the same area)

A few months back we also offered Jackr a full refund. This offer still stands even though we have no obligation to do so.

For some reason or another Jackr believes we are trying to cheat him out 5Mpbs service. Jackr if we could of got you 5Mbps service we would of done it from day one. DSL is distance dependent and at a certain point not much else we can do.

PS.
If I am wrong about any of these time lines Jackr please do correct me.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19662711 Fri, 21 Dec 2007 08:28:00 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19659783 gi1010 :
said by Acanac Inc See Profile :

I don't know what else we could of done to satisfy your needs. DSL is distance dependent and we tried many times with Bell to get your profile raised. We also tried to move you to a remote. Your to far from the CO. It's as simple as that.

This is one of the main reason that we offer a 30 day money back guarantee. Acanac has no real way to know what Bell will set a clients profile at. This way if your a new client and your not happy your DSL speeds a full refund is issued.

I don't know to many companies that offer this type of satisfaction guarantee.

Best Regards,
Paul
»www.acanac.ca

said by jackr See Profile :

Just as a side note, I WAS a loyal Rogers user for 8 years and I can state that not once in those 8 years was I ever treated with the rudeness, and lack of customer satisfaction that I've experienced with Acnac.
To jackr,

If I remembered correctly, I did advice you to join Acanac long time ago when you're trying to see which DSL provider you should go because your Rogers cable shaping you.

As I told you, since you switch from Cable to DSL and you don't know if DSL work for you or not, I suggested you to go with Acanac to try DSL because they offered full refund 30 days money back guarantee. If you go with others DSL, for example Teksavvy, it will cost you > $100 modem fee, and 1 month fee of service, etc...

Well, you try Acanac and find out that you get around ~2Mbit download because your house is too far from CO. You're not happy about that and try very hard to ask Acanac to do whatever they can so you can get 5Mbit download and whatever they try, they can't because DSL distance problem. If it is DSL distance problem, I don't see you go with other DSL ISP can help you unless there is a remote CO and Bell is willing to switch you over that remote. Probably, you already understood it but somehow you're not accept it and keep complaining, unhappy and keep asking to hook you to the Remote CO you saw near your house.

If you want you can try to subscribe to Bell Sympatico and ask Sympatico Direct Forum people to switch you to the Remote CO, I think they probably can do it. But Bell Sympatico now Caps and trafic management like Rogers so better switch back to Cable and not enjoy the Unlimited.

I also saw sometime Paul (Acanac's owner) offer you full refund when you complaining + this time too after like severals months since you have the DSL service.

So just get the refund and move on, I think Acanac already help you the best they can.

And please tell us why you're not happy with Acanac and still with them even they offer you full refund several times in this public DSL reports forum.]]> http://www.dslreports.com/forum/remark,19659783 Thu, 20 Dec 2007 18:24:16 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19659645 The Flash : You should write up this in a review.]]> http://www.dslreports.com/forum/remark,19659645 Thu, 20 Dec 2007 17:59:36 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19659284 Guspaz : Colba bordered on some sort of money-laundering scam operation. Issues people here had:

- The sign-up process involved calling a number, waiting on hold, speaking to a person at a callcentre whose only job is to take our name and number so that a REAL employee can call us back.
- They promised 24-mbit service, provided 0.3mbit service, a problem experienced by everybody on the CO
- The issues were not isolated, but widespread, affecting everyone on their DSLAM at the CO
- Their tech support was unreachable, causing (me) to waste $30-40 on cellphone charges. Call them, wait on hold for 20 minutes, get sent to voicemail, leave a message, never get called back. Ever. At least other people probably only lost the time and not the money like I did.
- When you did manage to reach their tech support, they barely spoke English, were incompetent (kept telling us our poor performance was an issue with the e-mail server, which is insane), and lied (every day for at least two weeks they claimed it would be fixed the next day)
- Their staff disappeared from DSLR right after they signed the lot of us up, and hasn't been heard from since
- They charged us $80 for modems with an MSRP of $35
- Apparently, in addition to their broken equipment in the CO, their actual transit links are oversaturated
- Invoices, bills, and documentation for the service arrived from a completely different company without any explanation or warning.
- Canceling the service was an AOL-like nightmare, with them refusing to allow cancellation via phone, requiring e-mail (even though it was from gmail). Some of their contact e-mail addresses returned account-not-found errors. They then proceeded to ignore the cancellation e-mails. I only managed to cancel my service after mail-bombing every single e-mail address I could find on their English site, their French site (the two sites have different contact info), and the mysterious "other" company's site. They were then so confusing in their lack of English comprehension that they had me convinced that they intended to charge me for the next months' service even though I was still halfway through the first month when I canceled.
- Most of these issues were not isolated to just me, but experienced by all other Colba customers in the area. Most of us signed up about the same time, and canceled about the same time.

Nothing else, off the top of my head. It was the worst customer service I had ever experienced in my entire life.

Acanac, by comparison, is saintly. They've got a little bit of a rep for being a budget-quality service (cheap prices, average service quality), but they do have a good reputation for quality of customer service. I think you're being unreasonably harsh on them, especially with all the guarantees and offers they made to you. You weren't happy with their service, they offered you your money back, what more could you want?]]> http://www.dslreports.com/forum/remark,19659284 Thu, 20 Dec 2007 17:02:03 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19659109 VelcomMatt : I'm not trying to step in here; however, I'd like to vouch for Paul from Acanac. He is honestly a stand up guy and very honest. He was able to help us out for a month and didn't want any money in return even though we offered to pay.

In the end we're all wholesalers of Bell and competitors but he put that past him and understood our situation.

I'm sure Paul will refund your money even though you've been using their Internet service which isn't really fair but as he stated it's not worth it for them.]]> http://www.dslreports.com/forum/remark,19659109 Thu, 20 Dec 2007 16:33:54 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658997 Acanac Inc : I don't know what else we could of done to satisfy your needs. DSL is distance dependent and we tried many times with Bell to get your profile raised. We also tried to move you to a remote. Your to far from the CO. It's as simple as that.

This is one of the main reason that we offer a 30 day money back guarantee. Acanac has no real way to know what Bell will set a clients profile at. This way if your a new client and your not happy your DSL speeds a full refund is issued.

I don't know to many companies that offer this type of satisfaction guarantee.

Best Regards,
Paul
»www.acanac.ca

said by jackr See Profile :

Just as a side note, I WAS a loyal Rogers user for 8 years and I can state that not once in those 8 years was I ever treated with the rudeness, and lack of customer satisfaction that I've experienced with Acnac.
]]> http://www.dslreports.com/forum/remark,19658997 Thu, 20 Dec 2007 16:14:20 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658962 Acanac Inc : For those of you that just sent me request for PPPOE login accounts please beware that it can take up to 48 hours for me to set them up. I will send you a PM as soon as they are setup.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19658962 Thu, 20 Dec 2007 16:07:06 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658957 The Flash :
said by jackr See Profile :

And I'm getting farking sick of you and your company treating this like your own personal forum. If you're so farking tired of me as a customer, then buy me out. Return 100% of my money that I've spent on your shitty service, and I'll be happy to never ever in a billion years use Acanac again. You have my name, phone number and Mastercard number on file. All you have to do is refund me, send me a notice of refund and the matter is closed. In the meantime, I'd suggest you quit trying to stifle me when I express the opine that you're service is less than spectacular, or you have my promise that come the new year I'll spend the $1500 to $3000 in retainer fee's and we can settle this as a civil matter in an Ontario court room. I'm sure CTV, Rogers, The Toronto Star and others would love to read the coverage.

Just as a side note, I WAS a loyal Rogers user for 8 years and I can state that not once in those 8 years was I ever treated with the rudeness, and lack of customer satisfaction that I've experienced with Acnac.
Maybe you should do a review.]]> http://www.dslreports.com/forum/remark,19658957 Thu, 20 Dec 2007 16:06:11 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658903 Acanac Inc : Jackr I have in the past already offered you a full refund. I believe my offer is still available here in these very forums. If your not satisfied with our service I would be more than happy to offer you a full refund. Not just for the remainder of your term.

The anger you have towards Acanac is just not worth it. Life is better spent on more important things. Please send me a PM with your contact information and a full refund will be issued.

Best Regards,
Paul
»www.acanac.ca

said by jackr See Profile :

And I'm getting farking sick of you and your company treating this like your own personal forum. If you're so farking tired of me as a customer, then buy me out. Return 100% of my money that I've spent on your shitty service, and I'll be happy to never ever in a billion years use Acanac again. You have my name, phone number and Mastercard number on file. All you have to do is refund me, send me a notice of refund and the matter is closed. In the meantime, I'd suggest you quit trying to stifle me when I express the opine that you're service is less than spectacular, or you have my promise that come the new year I'll spend the $1500 to $3000 in retainer fee's and we can settle this as a civil matter in an Ontario court room. I'm sure CTV, Rogers, The Toronto Star and others would love to read the coverage.

Just as a side note, I WAS a loyal Rogers user for 8 years and I can state that not once in those 8 years was I ever treated with the rudeness, and lack of customer satisfaction that I've experienced with Acnac.
]]> http://www.dslreports.com/forum/remark,19658903 Thu, 20 Dec 2007 15:54:55 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658888 jackr : What's Colba-level service? You lost me.]]> http://www.dslreports.com/forum/remark,19658888 Thu, 20 Dec 2007 15:53:28 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658852 Guspaz : Dude, lay off it. We're not talking about colba-level services here.]]> http://www.dslreports.com/forum/remark,19658852 Thu, 20 Dec 2007 15:46:01 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658849 Gwai Lo Dan : I will add to Paul's response, to explain how I can see the logic of choosing Acanac, and the logic of not choosing them.

I am a happy Teksavvy customer with a group (i.e., $3 discount) and tried to convince a friend to join. She was thinking about Acanac due to the low price for the first 12 months.

I told her the basics as I saw it and she chose Acanac:

Pro (vs. other DSL providers): low price for the first 12 months, 30 day guarantee

Con: full 1st year charged in advance, price after 12 months is more than other ISP's, technical support may be harder to get hold of.

In the end, I could see the logic of choosing Acanac and the logic of not choosing Acanac. My brother got a refund on VOIP without problem (the refund was requested based on a price misunderstanding), so I assured her that she should be able to get a DSL refund as promised if there is an issue.

In the event that she has issues and she feels that Acanac is unreasonable, I will be sure to post them here. Until then, if you want the lowest price for 12 months, Acanac seems like a decent choice.]]> http://www.dslreports.com/forum/remark,19658849 Thu, 20 Dec 2007 15:45:29 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658841 jackr : And I'm getting farking sick of you and your company treating this like your own personal forum. If you're so farking tired of me as a customer, then buy me out. Return 100% of my money that I've spent on your shitty service, and I'll be happy to never ever in a billion years use Acanac again. You have my name, phone number and Mastercard number on file. All you have to do is refund me, send me a notice of refund and the matter is closed. In the meantime, I'd suggest you quit trying to stifle me when I express the opine that you're service is less than spectacular, or you have my promise that come the new year I'll spend the $1500 to $3000 in retainer fee's and we can settle this as a civil matter in an Ontario court room. I'm sure CTV, Rogers, The Toronto Star and others would love to read the coverage.

Just as a side note, I WAS a loyal Rogers user for 8 years and I can state that not once in those 8 years was I ever treated with the rudeness, and lack of customer satisfaction that I've experienced with Acnac.]]> http://www.dslreports.com/forum/remark,19658841 Thu, 20 Dec 2007 15:43:57 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658650 Acanac Inc : Good day Jackr,

Your criticism never stops. I guess it's more of an obsession at this point. Please explain how Acanac is ripping anyone off?

At least your comments have given me the opportunity prove you wrong.

We will give anyone here a Free DSL login account for a 30 day period. As long as you currently have DSL service your ready to go. (It will work with most DSL providers) Please just send me a private message and I will send you back your PPPOE login info.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,19658650 Thu, 20 Dec 2007 15:14:46 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19658587 jackr : Skip Acanac. Unless you like getting ripped off I guess.]]> http://www.dslreports.com/forum/remark,19658587 Thu, 20 Dec 2007 15:05:43 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19657582 TwentyMBPS : No problems there at all, TekSavvy fully services your area.]]> http://www.dslreports.com/forum/remark,19657582 Thu, 20 Dec 2007 12:27:53 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19656307 anon : Scarborough Ontario]]> http://www.dslreports.com/forum/remark,19656307 Thu, 20 Dec 2007 08:42:22 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19656103 pstewart : What city are you in?]]> http://www.dslreports.com/forum/remark,19656103 Thu, 20 Dec 2007 07:22:41 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19655119 Bicephale : With you're budget you should ask how many hundreds GB
you can get per month and don't forget to tell your friends!

Go for it!  It's P2P nirvana!  Make that line come hot red!...]]> http://www.dslreports.com/forum/remark,19655119 Wed, 19 Dec 2007 23:40:04 EDT Re: Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19654799 Glen1 : I would definitely recommend Teksavvy to anyone wanting to jump ship from Bell. Go to their forum and ask there about how easy it is to sign on with them. I have the utmost respect for the Teksavvy group. »TekSavvy
--
My Canada includes Quebec.]]> http://www.dslreports.com/forum/remark,19654799 Wed, 19 Dec 2007 22:48:15 EDT Want to Leave Bell. What is a good alternative? http://www.dslreports.com/forum/remark,19654145 anon : Hi, I have been on Bell Sympatico services for over an year now and used to get a reasonable service. Over the last 3 months they have started charging me 30$ a month for exceeding the bandwidth limit and now they have resorted to throttling my torrent Downloads. I plan to say goodbye to them and move on but i am not sure of what service to opt for instead. I want something that gives me unlimited bandwidth and connection speeds of around 5Mb down and preferablly no throttle limits. I am prepared to pay upto 60$ a month max for this. I've heard of TekSavvy but some guy said hat bell owns the lines and will not allow u to get on it.

Thanx for any help ]]> http://www.dslreports.com/forum/remark,19654145 Wed, 19 Dec 2007 21:17:00 EDT