In the past few years, I've never had a support call to them last for less than 4 hours. Probably talked to at least 6 people during the call - bouncing from low-level tech to low-level tech, being asked the same questions each time. Sometimes, I found myself looking forward to the hold music.
btw, OB Kenobi - 1996 called, they want the insult "noobs" back. -- To define recursion we must first define recursion.