Tcao_2000
@charter.com
| [HSI] Very slow upload speed in Alhambra, CA
I have the 10Mb/1Mb package with Charter. For the last 1 week I have been getting very lousy upload speed with Charter (around 56kb/s) while the download is fine. I live in the Alhambra, CA area. One funny thing I've noticed is that I consistently get the same IP address which begins with 24.205.x.x. Anybody has any issue like this? BTW, my signal is within specs since day 1. |
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sau2004
join:2002-04-14
Monterey Park, CA | I live in Monterey Park and I have not experienced any problems (getting full speed 5mb). |
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flffy951
@charter.com
| reply to Tcao_2000
I'm having the exact same problems... I get normal download but exteremely slow upload!!!
it sucks because when i called up charter... it fowards me to customer service in the phillipines and they dont seem to be able to do anything about it. I demanded to speak to charter communications USA.... they gave me the address of the local office...... but said they didnt have the phone number and i would have to drive there!!!!!
Two thumbs down for charter... if i had more than 2 hands i'd give more thumbs down... |
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flffy951
@charter.com
| reply to Tcao_2000
PS here is my modems stats:
Forward Path:
Signal Acquired at 643.730 MHz
SNR: 33.5 dB
Received Signal Strength: -2.0 dBmV
Micro-Reflections: 21 dBc
Modulation: 256 QAM
Return Path:
Connection: Acquired
Frequency: 28 MHz
Power Level: 43.2 dBmV
Channel ID: 2
Modulation: 16 QAM
Back to Diagnostics Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled
What is going on here!!!!!! |
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