amungusPremium
join:2004-11-26
America Reviews:
 ·AT&T DSL Service
| yes. "is it only fair to allow users out if they're not getting what they pay for? Or does that in essence make ISPs liable for line conditions they may not always have control over?"
I think so. If I got a 3Mbps package, I'd expect at least 2.5Mbps. Liable for line conditions? You better bet. ...I thought they had at least some control over their own infrastructure. In home is different, and subject to whatever terms......
Glad to have no contract and BETTER than advertised speeds from Cox. Thank you Cox. If I had DSL, I'd still expect it to be within an acceptable speed range. There should be an acceptable range for such packages. It should be realistic.
If you're in one range, they should be able to set your plan accordingly.
If it's way over, like several megabits, then maybe you could have the option of keeping that turbo plan or downgrading to something more long the lines of what you want to pay for.
Cox seems to have a good idea - upgrade people, see if they can actually get those speeds, then announce higher speeds and work them into the plans.
I started at around 3Mbps with them (it was actually testing at 4-5). They bumped the "preferred" (read: most commonly purchased plan...) up to 4 or 5 (I don't remember). A year or two later, I started seeing closer to 7-10Mbps. Guess what - they then bumped preferred into the 7Mbps range. Works pretty well I think. |
