 gaforcesUnited We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
2 edits | Just be honest My ISP told me up front that there was an overhead attached to upstream and downstream, and that if I didnt reach a percentage (I think 80%) of advertised speeds, that I should call them and they would fix the problem.
I am happy with that 
They also offered to switch me to a lower price tier without incurring early termination fees, if they couldnt get the higher tier working properly. |
| Advertising throughput that cannot be achieved for whatever reason, especially a known one (overhead, CO distance, bandwidth hog neighbor) should be considered bait-and switch and should invalidate any "contract". In my view any contract should come with an SLA that clearly and verifiably defines all aspects of the service. There is a clear demarcation point that can facilitate the verification.
If the ISP will not provide certain level of service why should the user be required to provide a certain level of payment? |
