Ditch Your Contract If Your Speed Stinks? > I would ditch it but...

reply to Hangmn

Re: I would ditch it but...

And a point of failure outside the consumer's home is 90% of the time "stumbled" on by the ISP Engineers. Never is a poor performance complaint EVER (or very rarely) investigated past the Demark. Also how many times have you heard "the error is at the peer or backbone level" and "beyond our control" Its not "beyond their control" Its a fucking network ticket to the peer provider...solving the problem for MANY consumers. Again ..bounce.. shitty performance SHOULD be grounds for contract dismissal by the consumer...
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»davescustompc.com

Where are you getting your stats from?

"fucking" and "shitty"? I guess that makes it more serious.

Either way, you're still missing the point at hand.. it's clear you've had issues and you want to vent.. that's your right... but I'll stick to the facts and the argument at hand.

I don't disagree that if a company is failing to provide OR do something about the service that a customer should be able to leave with out penalty.. but the ISP also should have the right to verify their service at the DMARK and rule from there. Further, if they do have to "verify" the service at the home and it's found to be "no problem" then the customer should also pay.

The consumer wanted the right to certain things when it came to phone service years ago.. to have control over inside wiring, phone sets. etc.. with that came other obligations. One of those was that phone isn't responsible for any problem inside.. So, if there is a problem inside the house, which by the way, is where 90% of these problems are for your information, then the customer has the right/obligation to pay.

Until the customer is honest, why should the provider go way out of their way to be easy in return?

reply to fiberguy

This is what needs to happen, when our customer calls in complaning of slow speed, a speed test should be run, those numbers should be imputed into the trouble ticket ie: AT7T elite-6mb service, cust gets 1.34 on speed test) then the tech goes to the nid, runs a speed test from there, and lets say he gets 5.2mb, thus trouble is not in at&t's facilities, similar to how pots repair troubleshoots voice issues, so now we know its either: a bad modem, a bad filter (should of allready been check by tier 2's list), or outher inside wiring issue. advise customer of such if they are home, and state it will be xx for me to come in and if its not the modem/filters ie its an inside wiring issue, there will be a charge to fix it. And before you alll flame me for the added costs to roll that many trucks, do what pots do, offer a maintence/warranty at xx dollars per months. ("For just 4.99 a month, you can have uninterupted HSI service. Modem bad? A new one will be shipped for no cost (S&H included) Need a Tech to roll? no charge for a service call") For those that dont opt for this plan there will be a 70.00 charge to roll a tech. which we'll wave if u agree to signup for the DSL Inside Maintence Plan.

Who agrees with me?

reply to fiberguy
So the service i tried years ago when i thought about cable should be ok? Luckily it had a 30-money back guarentee...tho i am not sure who they gave my money back to That did have a contract to cover the free installation (drill a hole and shove a long cable thru it, literally)

Cable service at the time was like 2M when i get home from work and run a speed test it clocks in at 12K. They had totally oversold it with no date when it gets better (line was there, it would get over 1M after 2am!) No problem if you get locked into a contract with that then?

I see no reason they can't give you over half what they sold you at a minimum. Or sell what they can provide. The power company doesn't sell me 1Kwh and give me half that cause the power line across the state sucked it all up...

reply to Camelot One
It is already that way if you have the IW plan.

reply to fiberguy
I'd just like to add that having worked for 2 different ISP's as a technical support agent, it is relatively easy to determine whether an issue is the users problem, or the ISP's.

I'm sorry but even without having been a tech support agent, I know there are certain things that can easily help determine who's problem it is. Maybe the issue is that tier 1 and 2 tech agents aren't properly trained to troubleshoot and or haven't the slightest idea how to do their JOB save reading from a script.

They have tools that check the line stats both DSL and cable. Either the issue is in fact with the service, or there is an issue with the customers computer. Regardless, it should take a matter of a few seconds to determine which the issue is. Anyone who says otherwise doesn't know what they're talking about. Once it's established there is an issue with the service or the customer's computer, it's pretty simple to establish which route to take (ie. escalate or refer to someone else).
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Weeeeeee

reply to fiberguy
Oh and the ISPs are honest? Hijacking mis typed URLs for profit and getting busted after out right lying about FORGING PACKETS...calling it "reasonable network management"? Please your shill arguments are falling on deaf ears
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»davescustompc.com

Dude... take your adolescent rant elsewhere. Really adult of you to attack someone, personally, because of their opinion.