fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to Hangmn
Re: I would ditch it but... Where are you getting your stats from?
"fucking" and "shitty"? I guess that makes it more serious.
Either way, you're still missing the point at hand.. it's clear you've had issues and you want to vent.. that's your right... but I'll stick to the facts and the argument at hand.
I don't disagree that if a company is failing to provide OR do something about the service that a customer should be able to leave with out penalty.. but the ISP also should have the right to verify their service at the DMARK and rule from there. Further, if they do have to "verify" the service at the home and it's found to be "no problem" then the customer should also pay.
The consumer wanted the right to certain things when it came to phone service years ago.. to have control over inside wiring, phone sets. etc.. with that came other obligations. One of those was that phone isn't responsible for any problem inside.. So, if there is a problem inside the house, which by the way, is where 90% of these problems are for your information, then the customer has the right/obligation to pay.
Until the customer is honest, why should the provider go way out of their way to be easy in return? |
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 nekkidtruthYou fail at life.Premium
join:2002-05-20
London, ON
 ·Rogers Hi-Speed
| I'd just like to add that having worked for 2 different ISP's as a technical support agent, it is relatively easy to determine whether an issue is the users problem, or the ISP's.
I'm sorry but even without having been a tech support agent, I know there are certain things that can easily help determine who's problem it is. Maybe the issue is that tier 1 and 2 tech agents aren't properly trained to troubleshoot and or haven't the slightest idea how to do their JOB save reading from a script.
They have tools that check the line stats both DSL and cable. Either the issue is in fact with the service, or there is an issue with the customers computer. Regardless, it should take a matter of a few seconds to determine which the issue is. Anyone who says otherwise doesn't know what they're talking about. Once it's established there is an issue with the service or the customer's computer, it's pretty simple to establish which route to take (ie. escalate or refer to someone else).
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Weeeeeee |
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 HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | reply to fiberguy
Oh and the ISPs are honest? Hijacking mis typed URLs for profit and getting busted after out right lying about FORGING PACKETS...calling it "reasonable network management"? Please your shill arguments are falling on deaf ears
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»davescustompc.com |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Dude... take your adolescent rant elsewhere. Really adult of you to attack someone, personally, because of their opinion. |
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