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| reply to fiberguy
Re: I would ditch it but... said by fiberguy:2) how do you distibguish between "ISP shitty performance" and, say, bad routers, viruses, and any of the other dozen issues that are non-ISP related? The ISP/Phone company IS-NOT responsible for that and should not be. It's not THEIR fault that the consumer doesn't have their house in order and the consumer should not be able to terminate a contract 'just because they can't get the speed'... The truth to networking, that many people forget, is that every point of the line is prone to failure. MANY TIMES, that point is in the hand of the customer beyond the responsibility of the ISP. The answer is, (keeping with telco/DSL) a tech can plug in at the outside box, in front of the home wiring/routers/computers and check the sync rate.
Now I'm not complaining or even suggesting this be applied to cases where "up to 6Mb" ends up being 4.7Mbps, and a customer complaining. The article is talking about ISPs whos AVERAGE 8Mb service is less than half, with many under 3Mbps. When you are THAT far off, with THAT many people, something isn't right with your advertising.
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Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler | | |
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approval from:
bear73 
| This is what needs to happen, when our customer calls in complaning of slow speed, a speed test should be run, those numbers should be imputed into the trouble ticket ie: AT7T elite-6mb service, cust gets 1.34 on speed test) then the tech goes to the nid, runs a speed test from there, and lets say he gets 5.2mb, thus trouble is not in at&t's facilities, similar to how pots repair troubleshoots voice issues, so now we know its either: a bad modem, a bad filter (should of allready been check by tier 2's list), or outher inside wiring issue. advise customer of such if they are home, and state it will be xx for me to come in and if its not the modem/filters ie its an inside wiring issue, there will be a charge to fix it. And before you alll flame me for the added costs to roll that many trucks, do what pots do, offer a maintence/warranty at xx dollars per months. ("For just 4.99 a month, you can have uninterupted HSI service. Modem bad? A new one will be shipped for no cost (S&H included) Need a Tech to roll? no charge for a service call") For those that dont opt for this plan there will be a 70.00 charge to roll a tech. which we'll wave if u agree to signup for the DSL Inside Maintence Plan.
Who agrees with me? | |
| said by DSLInstallTech :
This is what needs to happen, when our customer calls in complaning of slow speed, a speed test should be run, those numbers should be imputed into the trouble ticket ie: AT7T elite-6mb service, cust gets 1.34 on speed test) then the tech goes to the nid, runs a speed test from there, and lets say he gets 5.2mb, thus trouble is not in at&t's facilities, similar to how pots repair troubleshoots voice issues, so now we know its either: a bad modem, a bad filter (should of allready been check by tier 2's list), or outher inside wiring issue. advise customer of such if they are home, and state it will be xx for me to come in and if its not the modem/filters ie its an inside wiring issue, there will be a charge to fix it. And before you alll flame me for the added costs to roll that many trucks, do what pots do, offer a maintence/warranty at xx dollars per months. ("For just 4.99 a month, you can have uninterupted HSI service. Modem bad? A new one will be shipped for no cost (S&H included) Need a Tech to roll? no charge for a service call") For those that dont opt for this plan there will be a 70.00 charge to roll a tech. which we'll wave if u agree to signup for the DSL Inside Maintence Plan.
Who agrees with me?
I fully support that, so long as the fee is waived if it is found to be the outside line or modem. I thought it was that way already, but I guess not.
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Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler | |
 koma3504AdvocatePremium
join:2004-06-22
North Richland Hills, TX | It is already that way if you have the IW plan. | |
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