| reply to DSLInstallTech
Re: I would ditch it but... said by DSLInstallTech :
This is what needs to happen, when our customer calls in complaning of slow speed, a speed test should be run, those numbers should be imputed into the trouble ticket ie: AT7T elite-6mb service, cust gets 1.34 on speed test) then the tech goes to the nid, runs a speed test from there, and lets say he gets 5.2mb, thus trouble is not in at&t's facilities, similar to how pots repair troubleshoots voice issues, so now we know its either: a bad modem, a bad filter (should of allready been check by tier 2's list), or outher inside wiring issue. advise customer of such if they are home, and state it will be xx for me to come in and if its not the modem/filters ie its an inside wiring issue, there will be a charge to fix it. And before you alll flame me for the added costs to roll that many trucks, do what pots do, offer a maintence/warranty at xx dollars per months. ("For just 4.99 a month, you can have uninterupted HSI service. Modem bad? A new one will be shipped for no cost (S&H included) Need a Tech to roll? no charge for a service call") For those that dont opt for this plan there will be a 70.00 charge to roll a tech. which we'll wave if u agree to signup for the DSL Inside Maintence Plan.
Who agrees with me?
I fully support that, so long as the fee is waived if it is found to be the outside line or modem. I thought it was that way already, but I guess not.
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