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Syian
join:2007-12-20
Gwinn, MI | hm @NY Tel
When he calls to see what was going on, he was informed they'd lost his order and he'd have to place another. He declines - If i'm reading this right, it means he declined to reschedule to have FiOS installed.. now, generally this can be equivalent to saying "no, nevermind i do not want your service".
after this, what does it matter that he refused to take any calls from verizon? after he refused to have a different date for his install, it should, in theory, have been added to his customer record. but that's just my take from working in telcom.. | |
 NY TelPremium
join:2004-04-09
Smithtown, NY
kudos:3
 ·AT&T CallVantage
2 edits | Fair question - but since we all acknowledge that there are various departments in Verizon that really do not (and sorely need to ) talk to each other - I just want to pose the possibility that the people calling him "possibly" had all the tools and orders necessary to help him. Or not. We'll never know.
This is just my take from having worked for Verizon in the past....  If only I could write a book. | |
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 ·DSL EXTREME
| said by NY Tel:Fair question - but since we all acknowledge that there are various departments in Verizon that really do not (and sorely need to) talk to each other - I just want to pose the possibility that the people calling him "possibly" had all the tools and orders necessary to help him. Or not. We'll never know. This is just my take from having worked for Verizon in the past.... If only I could write a book. Not to mention the general house cleaning that Verizon DSL needs, Verizon the Phone company is usually much better, But there are some people there that are as bad as the DSL people, They could use It, Of course I don't know about the FiOS bunch. Verizon DSL is so hard to work with to Me, Just trying to report an outage makes them think that I'm having sync issues and so they wouldn't give Me anything higher than 768K/128K(I'd had 3M/768K since July 2004), At least the phone company saw through that and I now have 6M/768K DSL(I'm 8,890' from the CO, Which is better than the 12,117' I'd been at in 2004 at a different residence nearby, So I'm now 3,227' closer than before I moved:D) and for only $8.00 more per month before the Backend of Verizon DSL lost My data for the DSL line card, Can You say no data backups for critical data? If It goes, They have to start You off from scratch as the Frontend(Billing) knew I was a customer and activated for DSL, Just not the Backend(the CO), One of the Techs actually questioned whether I was a full Verizon customer or not(Meaning He didn't think I had Verizon Phone service at all), At least I had the website repointed after all this mess was fixed and so I didn't lose the website address It had and I didn't have to install or try and install any of Verizons software which doesn't last I looked like or install under XP x64 at all from the CD. Some of their software probably wouldn't run under XP x64 anyway, But then I have all the security software I'll ever need installed already. And I'm not using Verizons email either cause of Me being disconnected from My DSL prior to My reconnection to DSL again, But It's no loss really, As gmail works nicely and doesn't have the bad points about the email account from Verizon, Of course gmail is received here in Outlook Express just fine, Much to Verizons chagrin, My email is now ISP independent. I could go to their competition without bothering It, Nice. Thank You Google.
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(25.92GHz crunching for SETI with the PC Perspective Killer Frogs) | | |
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