said by bleearg13 :

While I sympathize with this guy's plight and I hate Verizon as much as the next guy, your statement disregards the fact that he:

a) placed an order with Verizon (which they lost)
b) provided authorization for Verizon to port his number
c) ignored calls from Verizon's CS department

The techs who did the physical install did not "rip out his cable and take over vonages phone service when he told them not to". They cut the cable by accident and fixed everything they screwed up that same day. If you think that there is some massive Verizon contractor conspiracy out there disconnecting citizens' cables and connecting their own, you should turn off your computer and go back to watching Oliver Stone movies.

Also, once you provide authorization to port your number, it's getting ported - lost FiOS order or not. The FiOS order is a separate order than the number porting. It's highly unfortunate that he couldn't get an order number from VZN to begin with and it's even unlikely that they explained the LNP process to him in detail. Since the LNP order went through, then there is absolutely nothing that Verizon can do - they were correct in that they cannot help him get things back to the way they were, whether it was their fault or not. If he had contacted Vonage like they told him off the bat instead of throwing a fit, he might have been able to get the number back faster.