The Site > Old Forums > Patriot Media > [CATV] No cable cards

reply to liquidice75

Re: No cable cards

Wow, better luck tomorrow! Did they at least tell you he wasn't ocming?

No.

I called and they said that the appointment was for a different time than the tech said as he left my house the last time.

They did give me a credit - but the wife wasted three hours.

reply to Princeton

Re: [CATV] No cable cards

I don't have issues with them responding anymore - I just have issues with their ability to configure.

Based on the TiVo thread - it seems like the way to get action is to call Comcast or complain to the BPU.

The bad news here is that it seems like they're responding to "squeaky wheels" - when they really need to step up to the issues and solve them (e.g. cable card inventory).

reply to Princeton
They showed up with more M cards. No one told them that they were supposed to have S cards.

New appointment tomorrow evening.

This has gotten old.

reply to Princeton
What can you do?

They have no clue. The real solution is FIOS.

Did they make you sign anything indicating wrong hardware? Or did they just call the office and reschedule the appointment? I would refuse to sign anything without them immediately trying to fix it. I hear that works sometimes. Buddy of mine had the installer forget to bring cables for his HD PVR box. He refused to sign it without them finishing the job. 10 min later another guy showed up with the right stuff. Then again, that was comcast (relevant now).

They called around for the correct cards - were not successful and re-scheduled. Tonight is truck roll #4.

The original tech returned last night. Brought S cards. Got them installed, some channels still missing. Replaced the cable to the TiVo from the wall. Sound on the TiVo disappeared.

I then called TiVo. After 45 minutes of troubleshooting, they authorized the replacement of the box. The tech uninstalled the cards - then left.

I turned TiVo on 30 minutes later. Sound. Now I have no HD.

you have either a bad tivo or there is a problem with the wiring in the house (which the tech should have found). did he thoroughly check all cable connections?

Well, the tech was here today - and I'm back to where I was - HD & HBO, missing some channels. Replacement TiVo is on the way - ETA of Tuesday. Tech returns Wednesday to install cards in new box.

Replacement TiVo arrives Tuesday afternoon. I swapped it in Tuesday night and set it up. Tech arrived Wednesday afternoon and installed M Card. Everything works. I'm good to go.

Thanks to all who offered advice and direction.

reply to Princeton

reply to DaveDude