jester121
Premium
join:2003-08-09
Lake Zurich, IL
 ·surpasshosting
 ·ViaTalk
| reply to RockyBB
Re: ViaTalk Commission Payment Issues
said by RockyBB  :said by Judson :I can see no one bothering to advertise for them. it's not just the advertising. the more bitching about not getting paid by VIA TALK the more chances that search engines will find these threads about VIATALK and prospective customers looking for VIA TALK INFORMATION will find that VIA TALK does not meet its obligations and thus will scare off additional sales, especially of prepaid amounts which seems to be important to feed the beast. Given the amount they pay for referrals I'd say they certainly feed the beast with prepaids. If I'd have known about this crap I'd have certainly had second thoughts about signing up prepaid 5 months ago. Other than Lisa Hook and free Uniden phones, it's like SR deja vu. |
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CyberSultan
Premium
join:2006-07-20
| reply to ireviewer
I think a couple factors to consider here are:
1. What is the policy from VT as to how long a referral needs to stay in pending status in order to prevent fraud? If they paid out after only 30 days of a sale, then it would be fairly easy for VT to lose tons of money to fraud.
2. Currently, every pending affiliate fee must be reviewed manually (again, to prevent fraud, and may also be a factor of the version of the affiliate web app). I had an affiliate fee for HostGator once, that took MONTHS to finally get. I don't participate in too many affiliate programs, so I can't say what the norm is for getting payments.
3. I believe the next release of the software VT is using for their affiliate program (which, btw, I think is one of the better ones out there with their more recent versions) may have some additional components to help schedule approvals in a way that protects against fraud. I'm going to try to verify this with the developer. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| said by CyberSultan :I think a couple factors to consider here are: that's all nice, BUT, methinks the similar stories of no response, no callbacks, no replies to emails, followed by stalled (if any) payments are the most important factors to consider. If your employer didn't get around to paying you this Friday, how many days would you show up for work next week? Commissions = payroll, and any company that does not respect that does so for only one reason.
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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druber
join:2000-04-11
Marlborough, MA | thank you, rocky, that's kinda what i've been getting at. "the dog ate my homework" excuses are only credible for awhile, then one needs to wonder what the real problem is... |
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CyberSultan
Premium
join:2006-07-20
| reply to RockyBB
said by RockyBB :said by CyberSultan :I think a couple factors to consider here are: that's all nice, BUT, methinks the similar stories of no response, no callbacks, no replies to emails, followed by stalled (if any) payments are the most important factors to consider. If your employer didn't get around to paying you this Friday, how many days would you show up for work next week? Commissions = payroll, and any company that does not respect that does so for only one reason. How quickly are people expecting their payouts from the affiliate program (from the time the order is actually fulfilled)? I'm curious as to what the general understanding is of when people should get paid their affiliate commissions. Maybe some people have been lucky with some affiliate programs, but I have had to wait a bit for payments on those that I have participated in (from reputable companies, too).
One of the points I made in my previous post is that there is a newer version of the affiliate software in the works that, IIRC, adds some extra functionality into the software so it does not have to be such a manual process to avoid the fraud issues. I just got a response back from the developer of the affiliate software when I asked how the new version was coming. He said:
"If you're talking about 5.2, it will be a few more months. We just finished a few modules and have decided to add a few more features to 5.2 as it will be the last Version 5 created. After 5.2 is released, we'll work on more modules then start working on iDevAffiliate 6 later in the year."
So, VT may want to look into that product when it is ready to see if it can help streamline the affiliate approvals and payouts.
I have never known VT to not make good on their affiliate payouts. Let's let Brendan work on this issue now that he sees there have been some longer outstanding affiliate payouts due. |
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Judson
join:2007-11-20
Fremont, NE
| said by CyberSultan :How quickly are people expecting their payouts from the affiliate program (from the time the order is actually fulfilled)? I'm curious as to what the general understanding is of when people should get paid their affiliate commissions. Maybe some people have been lucky with some affiliate programs, but I have had to wait a bit for payments on those that I have participated in (from reputable companies, too). I've used ViaTalk affiliate ads from Commission Junction and never had any problem receiving payment for sales within a month or two. The reason it sometimes takes two months to receive a payment via Commission Junction for a sale is because advertisers have the option to 'extend' a sale for ONE additional month (probably for fraudulent checks, which is understandable). However you lose a portion of the affiliate sale earnings because of going through Commission Junction.
This is why I was pleased to see that ViaTalk soon offered up their own in-house affiliate program with larger payouts per sale.
»www.viatalk.com/voip_affiliate_program.html states, "Monthly VoIP Affiliate Program Payouts: Payouts will be paid on the 15th of each month for balances of $100.00 or more. No more waiting and wondering where your affiliate check is every month."
With that in mind I wondered where my affiliate check was for 5+ months with the only response (after my BBB complaint) coming from Brendan himself. If ViaTalk can approve sales through Commission Junction within two months what's stopping them from doing the same through their own affiliate system? A one or two month turn around for ViaTalk affiliate sales in their system would be a god send and definitely help solve many of these problems.
Just my 2 cents and thanks again to Brendan making good on his word. |
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Judson
join:2007-11-20
Fremont, NE
| reply to ireviewer
Just a quick side note on some *breaking* ViaTalk news: HostRocket.com and ViaTalk Founders Contribute $20,000 more to the US FIRST Robotics Team at Shenendehowa High School
»www.businesswire.com/portal/site···sLang=en
Follow the money trail :P |
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B
Premium,MVM
join:2000-10-28 | That's from December 2006 -- »vtinside.com/press/vt_robotics_d···on2.html
-- B
--
In a realm outside causality and function |
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Judson
join:2007-11-20
Fremont, NE
| They make this contribution every year. The press release I linked was for their 2007 contribution of $20,000 bring their total to $100,000 towards the robotics team. |
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CyberSultan
Premium
join:2006-07-20
| said by Judson :They make this contribution every year. The press release I linked was for their 2007 contribution of $20,000 bring their total to $100,000 towards the robotics team. Do you think this is good or bad? I can't tell from your post. I think it is a good thing.  |
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ben14
join:2003-10-29
Boynton Beach, FL | reply to ireviewer
Well I PMed Brendan as he mentioned hoping to get my commissions from July on. Its January 4th now and no word in any form. Definitely disappointing. In good conscious, I can't bring anyone to VT till some resolution is forth coming. |
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B
Premium,MVM
join:2000-10-28
1 edit | reply to Judson
I see -- they've done a bad job "reworking" the release for this year -- they only changed a few words, and the last paragraph of yours still reads "The 2007 FIRST Robotic competition begins on January 6," which is why I thought the whole thing was a mistake.
It's a nice contribution, and worth actually writing a new release for (in my little opinion).
Also, the one you linked isn't even at vtinside.com yet.
-- B
--
In a realm outside causality and function |
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farmer9282
join:2008-01-03
Ladera Ranch, CA
| reply to ireviewer
Still no Commission payment from ViaTalk. I have PM'd Brendan, filed a complaint with the BBB, sent numerous emails to Brendan and Brandi with no response what so ever.
Please share with me any methods that I may be missing so I can get paid. Any advice would help
Thanks. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Hi,
I'm a bit swamped in the PM department as of late, however I will make an effort to reply to them all within the next day or two.
-Brendan |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to farmer9282
said by farmer9282 :Still no Commission payment from ViaTalk. For the record, my local VT rep tells me that he did get his outstanding due balance first week of January; so from the unscientific sample size of 1 I can speculate that VT is attempting to fulfill their obligations.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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Judson
join:2007-11-20
Fremont, NE | Brendan took care of my affiliate payment the first week of January as well.
*Patience is a virtue* |
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justDave
join:2000-02-29
Brooklyn, NY
·ViaTalk
| said by Judson :*Patience is a virtue* It's the squeaky wheel that gets the grease. |
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B
Premium,MVM
join:2000-10-28 | A stitch in time saves 95 cents a month. |
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kieranmullen
Premium
join:2005-12-12
Portland, OR
clubs:
·Gizmo5
·Skype
·Vitelity VOIP
·magicjack.com
 ·Verizon FIOS
·Vonage
·ViaTalk
·VoicePulse
| reply to Judson
Is that what the addition of the non governmental fees are covering now?
said by Judson :They make this contribution every year. The press release I linked was for their 2007 contribution of $20,000 bring their total to $100,000 towards the robotics team.
--
KieranMullen
»360oregon.com
IP/Website Tools
»ip.drlinky.com
Please place your review on viatalks service here
»Company entry - ViaTalk |
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racer510
join:2007-10-17
High Springs, FL
1 edit | reply to VTBrendan
said by VTBrendan :Hi, I'm a bit swamped in the PM department as of late, however I will make an effort to reply to them all within the next day or two. -Brendan Brendan, I received a PM from you on 1-4-08 but haven't heard from you since, Any info on this? I know you are trying to catch up on your PM's so i figured I'd ask here. Thanks |
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