Peenywally
join:2002-09-12
Toronto, ON
| LOOK.CA - Level 1 Tech support
I have to say that the tech support is cordial but useless.
They read through the prepackaged talking point material and blame it on Bell, your modem or router. I hate having my time wasted and there should be some way to have them understand that tech support helps them be cost effective on the cheap instead of having to sending out a technician for every problem. If the problem is on their side they should have to discount the monthly rate by how much of your time they have wasted by going through all that rigmarole and should only be waived if they are intrinsically trying to solve the issue, not of checking off a list in the manual.
They are a service and should take a hit when there is an interruption of any kind if the user is not at fault. |
vintagewino
join:2003-07-22
Grimsby, ON
 ·TekSavvy Solutions..
 ·magicjack.com
·Look Communications
| That was part of the problems I had with these folks. Only thing I saw from them was less service & higher prices. It appeared to me that they seem to have a problem opening a ticket with Bell. In October, I had written Kevin Crull at Bell, explaining my situation (c/w line stats). His reply was that it was up to Look to do something. When I got another e-mail from Look to my complaint, I enclosed a copy of Kevin's e-mail, saying "FIX IT or I'm gone. You've got 2 weeks." Must have hit the right person, because within 4 or 5 days, I found my speed almost doubled. And it was consistent. Coincidence??
Within a week, I also got a letter stating my monthly service cost will be going up as of Dec. 1. You have to give Look a 30 day notice of leaving, so they got it. I am now with another ISP starting with "T". I have newsgroups I can scan AND $12+GST per month in MY pocket to boot. They also tried to improve my connection, but had to fall back to the 3008/512 profile due to the line. Checking with the Bell Rodents, they say my line should be good up to 7MB. Yeah, right!!
I am still waiting to get my partial month refund.
Good luck. Chances of a refund is slim.
J. |
