KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·Cox HSI
 ·AT&T Southwest
edit:
December 26th, @04:36PM
| reply to TK Junk Mail
Re: Faster rollout of FTTN satisfies customers too
said by TK Junk Mail  :The longer it takes to roll out TV service in AT&T areas, the more customers will have turned permanently to other options. Naturally.
But, it's always better to bring out a working polished service LATE then rush a half-assed non-working (We'll patch it later) service into the market early.
So what if the Cable companies and DBS companies got to keep people TV services for 2 more years?
What's going to happen now is a lot of people will try the U-verse, and at&t will have to pay to hook them up, do installs, etc... only to have the customer dump the service two months later and demand credits on their bills for the problems.
That could cost them far more in the long run then simply waiting.
There's a saying that goes like this: "Seem's there's never time to do it right the first time--- but there's always time to do it over."
The customers are only satisfied with the faster rollout IF when they get the service it works as promised. |
