Re: Won't get fix until they show after 7 PM in http://www.dslreports.com/forum/r19693802 en Tue, 15 Dec 2009 02:54:26 EDT Tue, 15 Dec 2009 02:54:26 EDT Re: Won't get fix until they show after 7 PM http://www.dslreports.com/forum/remark,19715472 denb45 :
said by denb45 See Profile :

said by supertech315 See Profile :

Is sad because no one wants to take ownership of the problem . all they got to do is refer the ticket to the on call tech so he can pin point where the problem is . during the day the center conductor ( and the whole cable ) expands and that's why is working. i would call em right now and tell em this needs supervisor attention since is a 2 months ongoing problem and tell the field sup. to refer to the on call . Tell em this is not a favor . YOU ARE A PAYING CUSTOMER if the plp you talk doesnt seem to help you escalate to a manager of area manager until someone takes responsability and get it done.
At night when the problem is happening is usually gonna take 20 mins to the tech to find the problem and fix it .. good luck.
Same problem happened again about 5PM, called, spoke w/ CSR, looked outside, and saw 3 Cherry-Picker-Comcast Rigs, looking at a Big Green Box, about 3 houses down form mine, they were pulling out Spitters & Amps while I was still on the phone, I grabed one the maintiance Techs, he said "we know about this problem, if affects your whole Block/Street, after were done here, you shouldn't have anymore problems........I hope that's a FACT! anyway they are still out there, working on whatever the problem is, they didn't say, but, everything seems to be cleared up (got good HSI & Higher teir Digital Premium Channles back), at least for now, I sure hope this FIX last?
this every night crap has gotten OLD........

Some of the Newer Digital Premium Channels still Lockup & Pix elate, whatever this problem is, I sure hope that My Local Albuquerque Comcast office get's this FIXED, but I'm not holding my breath, as I said before........THIS IS UNEXCEPTABLE, for a service that I pay $165 a month for.................
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Gateway MX6453 * AMD X 2 Duo Core 64 Mobile 1.8GHz * 2GB * 533MHz* DDR2 Memory * Vista Ultimate OEM/DSP
]]> http://www.dslreports.com/forum/remark,19715472 Mon, 31 Dec 2007 18:30:27 EDT Re: Won't get fix until they show after 7 PM http://www.dslreports.com/forum/remark,19695110 denb45 :
said by supertech315 See Profile :

Is sad because no one wants to take ownership of the problem . all they got to do is refer the ticket to the on call tech so he can pin point where the problem is . during the day the center conductor ( and the whole cable ) expands and that's why is working. i would call em right now and tell em this needs supervisor attention since is a 2 months ongoing problem and tell the field sup. to refer to the on call . Tell em this is not a favor . YOU ARE A PAYING CUSTOMER if the plp you talk doesnt seem to help you escalate to a manager of area manager until someone takes responsability and get it done.
At night when the problem is happening is usually gonna take 20 mins to the tech to find the problem and fix it .. good luck.
Same problem happened again about 5PM, called, spoke w/ CSR, looked outside, and saw 3 Cherry-Picker-Comcast Rigs, looking at a Big Green Box, about 3 houses down form mine, they were pulling out Spitters & Amps while I was still on the phone, I grabed one the maintiance Techs, he said "we know about this problem, if affects your whole Block/Street, after were done here, you shouldn't have anymore problems........I hope that's a FACT! anyway they are still out there, working on whatever the problem is, they didn't say, but, everything seems to be cleared up (got good HSI & Higher teir Digital Premium Channles back), at least for now, I sure hope this FIX last?
this every night crap has gotten OLD........
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Gateway MX6453 * AMD X 2 Duo Core 64 Mobile 1.8GHz * 2GB * 533MHz* DDR2 Memory * Vista Ultimate OEM/DSP
]]> http://www.dslreports.com/forum/remark,19695110 Thu, 27 Dec 2007 20:18:31 EDT Re: Won't get fix until they show after 7 PM http://www.dslreports.com/forum/remark,19694110 supertech315 : Is sad because no one wants to take ownership of the problem . all they got to do is refer the ticket to the on call tech so he can pin point where the problem is . during the day the center conductor ( and the whole cable ) expands and that's why is working. i would call em right now and tell em this needs supervisor attention since is a 2 months ongoing problem and tell the field sup. to refer to the on call . Tell em this is not a favor . YOU ARE A PAYING CUSTOMER if the plp you talk doesnt seem to help you escalate to a manager of area manager until someone takes responsability and get it done.
At night when the problem is happening is usually gonna take 20 mins to the tech to find the problem and fix it .. good luck.]]> http://www.dslreports.com/forum/remark,19694110 Thu, 27 Dec 2007 17:16:06 EDT Re: Won't get fix until they show after 7 PM http://www.dslreports.com/forum/remark,19693802 denb45 :
said by supertech315 See Profile :

I use to be a tech for a local cable company ( Adelphia ) and what happends is in the main feed one of the center conductors is just merely touching the connectors. at night the cold make em contract and you lose a WHOLE LOTS OF DB'S in the day time ( which is when the techs arrive ) everything is back to normal and since it could be anywhere . it all test ok . if you place another ticket tell em to send the on call tech after 7 or 8 pm or dont even bother sending anyone . most company's have 1 tech on call and 1 maintenance on call ... i hope this helps you
Had a Tech out today 12/27/07 he said it's sounds like a maintenance probelm, he checked the Green Box outside on the curb, to see if anything is wrong> didn't find anything, so, he says he will contact maintenance dept. I showed him a Recording of what happens in the eve & all night long, but, I don't think anything will come of this?
maybe if I keep calling every night then they will get sick of hearing about it and do something?
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Gateway MX6453 * AMD X 2 Duo Core 64 Mobile 1.8GHz * 2GB * 533MHz* DDR2 Memory * Vista Ultimate OEM/DSP
]]> http://www.dslreports.com/forum/remark,19693802 Thu, 27 Dec 2007 16:19:15 EDT Won't get fix until they show after 7 PM http://www.dslreports.com/forum/remark,19691891 supertech315 : I use to be a tech for a local cable company ( Adelphia ) and what happends is in the main feed one of the center conductors is just merely touching the connectors. at night the cold make em contract and you lose a WHOLE LOTS OF DB'S in the day time ( which is when the techs arrive ) everything is back to normal and since it could be anywhere . it all test ok . if you place another ticket tell em to send the on call tech after 7 or 8 pm or dont even bother sending anyone . most company's have 1 tech on call and 1 maintenance on call ... i hope this helps you ]]> http://www.dslreports.com/forum/remark,19691891 Thu, 27 Dec 2007 10:53:05 EDT