said by supertech315 :

Is sad because no one wants to take ownership of the problem . all they got to do is refer the ticket to the on call tech so he can pin point where the problem is . during the day the center conductor ( and the whole cable ) expands and that's why is working. i would call em right now and tell em this needs supervisor attention since is a 2 months ongoing problem and tell the field sup. to refer to the on call . Tell em this is not a favor . YOU ARE A PAYING CUSTOMER if the plp you talk doesnt seem to help you escalate to a manager of area manager until someone takes responsability and get it done.
At night when the problem is happening is usually gonna take 20 mins to the tech to find the problem and fix it .. good luck.

said by denb45 :

Same problem happened again about 5PM, called, spoke w/ CSR, looked outside, and saw 3 Cherry-Picker-Comcast Rigs, looking at a Big Green Box, about 3 houses down form mine, they were pulling out Spitters & Amps while I was still on the phone, I grabed one the maintiance Techs, he said "we know about this problem, if affects your whole Block/Street, after were done here, you shouldn't have anymore problems........I hope that's a FACT! anyway they are still out there, working on whatever the problem is, they didn't say, but, everything seems to be cleared up (got good HSI & Higher teir Digital Premium Channles back), at least for now, I sure hope this FIX last?
this every night crap has gotten OLD........