http://www.dslreports.com/forum/r19695107 en Wed, 11 Nov 2009 07:31:01 EDT Wed, 11 Nov 2009 07:31:01 EDT http://www.dslreports.com/forum/remark,19695107 anon : Garland Texas...12/27/07...highest speed achieved
32Kbps on a 7 meg line...had appointment for a tech to come out, he called 2 times, I was on my phone both times doing other business, but was at my residence, the tech closed the trouble call because I wasnt home (I took the day off work to be there) funny, everytime you call their customer service, you will be on hold for like 5 minutes each time, but they cant make more than 2 10 second calls???? I am fed up, this company has ZERO customer service, both in quality and quantity...I have had this problem on and off since february...just say NO to crappy internet/customer service, dont call TIME WARNER they suck!!!

did I forget to mention that the place the service trucks leave from is LESS THAN 3 miles from my house???

did I forget to mention that I had to cancel the Voip service because the noise on the line was so bad anyone that called me hung up and called my cell number instead???

did I forget to mention that they sent out 5 different "technicians" (I use that term VERY loosely) to my residence between february and april for this problem and it never got fixed until I cancelled the phone service??? and now in november its back down to 35Kbps???
and they cancel a dang service call because I dont answer my phone on demand....screw time warner cable!!!]]> http://www.dslreports.com/forum/remark,19695107 Thu, 27 Dec 2007 20:18:08 EDT