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joiphone
join:2007-08-09
Delray Beach, FL
| User violated TOS, SPAMMED our ticket systems
The user spammed our systems with over 10000 emails, caused us great damages and according to the TOS spammers and hackers can be fined by us, and by their ISP. COX Abuse department was notified and blocked this customers account, and we did the same. As the customer continues to SPAM and try to flood our systems we will continue to fight him via charges, and legal means. JoiPhone have 1000's of satisfied customers, and most of our customers come from referrals.
Sincerely,
David | |
mpatrick14
join:2007-12-27
Las Vegas, NV
 ·Joi Phone
1 edit |  JoiPhone is as corrupt as it gets.
First of all, I did not send over 10,000 emails to their systems. I sent about 1,000 emails over the course of 4 days. And that was only after JoiPhone ignored all of my attempts to cancel my account the right way. I sent 6 individual requests for an update on my request to cancel, and they ignored all of them. Secondly, I never sent any SPAM. All of my emails were legitimate requests for support. I thought if they found it so easy to ignore a single email, they might find it a little more challenging to ignore 100 emails. Little did I know they have no problem ignoring all emails.
My ISP did not block my email account; I am still using it just fine. JoiPhone blocked my email account from sending requests to them because they have an outdated email system that could not handle my requests for support. If they had made any attempt to stand behind their 30 day no risk guarantee, then it would not have even gotten to the point where I sent 100 emails, which was all I sent after being ignored for over a week after requesting my account be canceled. The only reason I sent more than 100 emails was because after they finally said they had cancelled my account, they started throwing charges against my credit card with no explanation. So I would send another 100 emails, they ignored them all, illegally charged my credit card some more, and then waited for me to send more emails. In fact, I think they intentionally ignored my emails so I would send more, which they would then try to use to justify charging me $800.00 worth of fraudulent charges. To this date they still have not told me why they charged those amounts.
JoiPhone committed credit card fraud by processing $800.00 worth of charges without my permission. The TOS agreement between us was rendered invalid when my account was canceled, and I did not send excessive emails prior to this point. Just because you have somebodys credit card on file does not mean you can illegally charge against it because you dont like the fact that they sent you too many emails.
I am looking forward to fighting JoiPhone via legal means, as I have already consulted a lawyer and confirmed they have committed credit card fraud.
JoiPhone is a corrupt company, with a history of deceptive advertising and fraudulent activity, as proven by the Georgia's attorney general's office.
The only reason JoiPhone has customers is because they con people into signing up for their service by advertising Unlimited phone lines and taking 24 months of service fees up front. When the customers finally realize what a crappy company they are dealing with, they get no response from customer service, and spend months trying to get their money back. If JoiPhone only offered month to month services, they would already be out of business. There is a reason they offer rates so much lower than everyone else, they want to take you for everything they can up front. I paid 441.45 up front and never received a minute of phone time. And I STILL havent been given my money back. I know there are people working in the billing department because they are busy committing credit card fraud, but don't seem to have the time to honor their 30 day NO RISK money back guarantee. The only one violating the TOS is JOIPHONE, and any court of law will find this to be true.
I thought, like most customers who have fallen for the scam, that 441.45/ 2 UNLIMITED lines/24 months = 9.19 per line per month. Great deal right? But wait! Factor in that they dont send you the ATA for over a month, then factor in that your account phones will be blocked if you exceed a mystery number of minutes that they deem to be "abuse" (but they cannot tell you how many it is). Then factor that they could very easily be out of business with 30 day warning like their predecessor company JoiInternet. Bottom line - you could be paying WAY more per month than you think. So far they have charged me $1,241.45 and provided no service. I am wishing I would have opted for a real VOIP company instead, where I could have paid $20-30 a month per line for actual VOIP service.
Even the 'success stories' they have posted on their website are BS. One of them came from someone who was happy 2 weeks after signing up, and then within another two weeks realized the truth about them, canceled the service and is currently trying to get his money back.
If their business is based on referrals, they will be out of business WAY before the 24 month scam "unlimited" lines they are conning people into paying for right now.
BUYER BEWARE. I am not the only one posting the negative truth about these guys online. Just take the time to do your research and you will discover the truth about JoiPhone.
It is very easy for a company to put together a flashy web site and a slick advertising campaign, but it is not easy to hide the fact that it is all a scam once the consumers they defraud take their stories to the internet, and ultimately to the courts. Just ask JoiInternet. Oh wait, you cant, because they went belly up!
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