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Forums » User Groups » Companies beginning with 3 » 3 Web » 3 Web experience log
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c8francis

@3web.net

 3 Web experience log

I have read a lots of negative comments about 3 web, but still want to try out. Here is a log of my events.

I tried their 1-800 number. to evaluate their service prior to sign up
Sales will answer the phone within minutes. Reps are very nice to speak to.
Technical Support -well..no luck to connect.regardless which internet DSL or cable reseller, you will always have problem with Technical support personnel.
Billing - no luck as well. Guess what, the sales person also handles billings.

Signed up and provided all info. wait for the Rogers guy to hook up.

Though we have a date set for installation or activation, Rogers guy show up unexpectedly. Ok..everything setup. Modem lights looks ok. Signal is good.

Connect modem sb5101 to my wireless router linksys wrt54gp2.

The info in 3web help page on how to set up router does not work at all. I entered my activation code@3web.com, password etc.

Guess what, I read the D-link router page, it described just set the protocol to automatic assign IP instead of PPEo for Cable modem. MTU could either be on or off.

Voila..it works..4.8 mbits download.

Overall...3web should update their web pages contents more carefully. This would cause less headaches to themselves and users.

3Web is for those people who could diagnose and support themselves. This is not a full service company.



one week later

@cia.com

Re: 3 Web experience log - one week later

Their Service dept sent me email to confirm activation. Good service for collection. I went into my own account and seems all info are there.

Tried to setup a 3web email account. I found it is hard to find information on their 3webhelp site for email to set up email account without the installed 3web software. I still do not have a 3web or cia email account. They should improve their 3web help contents.

speed had dropped to 1.5M some time to 2.9M depends on the time of the day. Quite reliable so far.

Once I start get billing. I will report.
Forums » User Groups » Companies beginning with 3 » 3 Web


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