Hall
Premium,MVM
join:2000-04-28
Dayton, OH | Please....
Please, not another one of these stories.... |
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P Ness
You'Ve Forgotten 9-11 Already
Premium
join:2001-08-29
Cromwell, CT
clubs: 
| said by Hall  :Please, not another one of these stories.... try reading it.
its not "another" its a sprint mistake
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TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
 ·Comcast
| said by P Ness :said by Hall :Please, not another one of these stories.... try reading it. its not "another" its a sprint mistake So what. It gets corrected. End of story.
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TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
 ·Sprint Broadband D..
| In the meantime, the billed customer gets to freak out and go through The Tortures of The Damned, to get this mistake rectified.
If this mistake in billing, regarding Sprint, was an isolated occurrence, then I would agree with you that it is trivial. But it is not and it is not, so I don't.
Accuracy in billing is the one place where regular interaction, between customer and company, and that leads to customer satisfaction takes place. It is not unreasonable to expect that the company would get it right. Sadly for Sprint, such accuracy seems to be beyond them. |
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stevek1949
join:2002-11-13
Virginia Beach, VA | reply to Hall
....And another chance to berate Verizon that has nothing to do with this story. |
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jester121
join:2003-08-09
Lake Zurich, IL | reply to TScheisskopf
Things that happen all the time aren't news, and Sprint manages to send out millions of correct bills each month.
You have quite the flair for the dramatic. Tortures of the Damned for a cell phone bill? |
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TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ | Ever been in a billing dispute? |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
 ·Verizon FIOS
| reply to TK Junk Mail
said by TK Junk Mail :said by P Ness :said by Hall :Please, not another one of these stories.... try reading it. its not "another" its a sprint mistake So what. It gets corrected. End of story. Exactly - just like that guy Matt who complained about Verizon, after ignoring numerous return phone calls from them. These people are passive aggressive numbnutz jerks. |
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jester121
join:2003-08-09
Lake Zurich, IL
·ViaTalk
| reply to TScheisskopf
said by TScheisskopf :Ever been in a billing dispute? Sure, even with Sprint. It was fixed promptly and didn't happen again.
You'll be shocked to learn I didn't report it to the Consumerist, and was able to handle the problem myself. Like a big boy. |
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PamelaTS
join:2004-04-20
Dallas, TX
| reply to TScheisskopf
Exactly billing disputes can be a nightmare. Sometimes tossed into collection other services being turned off. And then there's the issue of being in collection on credit report which if it happens at an inopportune time can cost loans on car, house or even cost a job! |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | reply to jester121
You try getting a $14,000 bill. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to jester121
Same here... I've had a couple of billing issues with Sprint/Nextel.. each one handled PROMPTLY.. with a smile in their voice.. and with out any hassle.
Some people just have a general desire to be victims.. usually a sign of no life.
I'm not going to say that there aren't times where some people have hard times getting small disputes handled, HOWEVER, a multi-thousand dollar mistake... um - no brainer. |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN | reply to jester121
I believe the correct knee jerk reaction would be to threaten a lawsuit. How dare you try to resolve the issue on your own. |
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Yaco
Yaco
Premium
join:2001-10-13
Allendale, NJ
·Verizon FIOS
| reply to jester121
said by jester121 :Things that happen all the time aren't news, and Sprint manages to send out millions of correct bills each month. You have quite the flair for the dramatic. Tortures of the Damned for a cell phone bill? Hi,
Until you have it happen to you please refrain from judgment. I had! While I had it corrected, take an extra 2-4 hours out of your already busy day to talk to them to correct it.Then find out that it happens again the next month for another 10 months.
Thx
Lee
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joako
Premium
join:2000-09-07
Gainesville, FL
| reply to TScheisskopf
said by TScheisskopf :Ever been in a billing dispute? Sprint said that I called my bank and disputed the charges for my bill (which I did not) and I spent 3 months trying to sort it out. My phone was shut off twice during this ordeal.
And the worst part is Sprint fixed it as a "courtesy" to me like if I didn't deserve them fixing their mistake.
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | reply to Hall
another billing error story? c'mon. |
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fatness
subtle
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fishing
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| reply to TK Junk Mail
said by TK Junk Mail :So what. It gets corrected. End of story. I missed the part where it was corrected. When did that happen?
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TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast
edit:
January 1st, @06:37PM
| said by fatness :said by TK Junk Mail :So what. It gets corrected. End of story. I missed the part where it was corrected. When did that happen? gets = future tense, meaning it will be corrected
got = past tense, which I didn't use.
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fatness
subtle
Janitor
join:2000-11-17
fishing | "End of story" = when it has been resolved, which has not occurred so far. |
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Ulmo
join:2005-09-22
San Jose, CA
·Comcast
 ·SONIC.NET
| reply to Hall
said by Hall :Please, not another one of these stories.... I like it. It's at least humorous. Not posting it just because other posters are concerned that the truth might hurt is also a bad reason not to post it.
Having said those two facts, I do not doubt that it is appropriate to guage any story for its real position, which we end up doing anyway despite and because of all the disagreement about it being talked about in the first place. |
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