Hall
Premium,MVM
join:2000-04-28
Dayton, OH | Please.... Please, not another one of these stories.... | |
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P Ness
You'Ve Forgotten 9-11 Already
Premium
join:2001-08-29
Mineola, NY
clubs: 
| Re: Please.... said by Hall  :Please, not another one of these stories.... try reading it.
its not "another" its a sprint mistake
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www.stopfcc.comI do not think the government needs to restrict free speech especially on a device that has an off knob. | |
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TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
 ·Sprint Broadband D..
| Re: Please.... In the meantime, the billed customer gets to freak out and go through The Tortures of The Damned, to get this mistake rectified.
If this mistake in billing, regarding Sprint, was an isolated occurrence, then I would agree with you that it is trivial. But it is not and it is not, so I don't.
Accuracy in billing is the one place where regular interaction, between customer and company, and that leads to customer satisfaction takes place. It is not unreasonable to expect that the company would get it right. Sadly for Sprint, such accuracy seems to be beyond them. | |
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| | | jester121
Premium
join:2003-08-09
Lake Zurich, IL | Re: Please.... Things that happen all the time aren't news, and Sprint manages to send out millions of correct bills each month.
You have quite the flair for the dramatic. Tortures of the Damned for a cell phone bill? | |
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TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ | Re: Please.... Ever been in a billing dispute? | |
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| | | | | jester121
Premium
join:2003-08-09
Lake Zurich, IL
 ·surpasshosting
 ·ViaTalk
| Re: Please.... said by TScheisskopf :Ever been in a billing dispute? Sure, even with Sprint. It was fixed promptly and didn't happen again.
You'll be shocked to learn I didn't report it to the Consumerist, and was able to handle the problem myself. Like a big boy. | |
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| | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Please.... Same here... I've had a couple of billing issues with Sprint/Nextel.. each one handled PROMPTLY.. with a smile in their voice.. and with out any hassle.
Some people just have a general desire to be victims.. usually a sign of no life.
I'm not going to say that there aren't times where some people have hard times getting small disputes handled, HOWEVER, a multi-thousand dollar mistake... um - no brainer. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN | I believe the correct knee jerk reaction would be to threaten a lawsuit. How dare you try to resolve the issue on your own. | |
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PamelaTS
join:2004-04-20
Dallas, TX
 ·AT&T Southwest
| Exactly billing disputes can be a nightmare. Sometimes tossed into collection other services being turned off. And then there's the issue of being in collection on credit report which if it happens at an inopportune time can cost loans on car, house or even cost a job! | |
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| said by TScheisskopf :Ever been in a billing dispute? Sprint said that I called my bank and disputed the charges for my bill (which I did not) and I spent 3 months trying to sort it out. My phone was shut off twice during this ordeal.
And the worst part is Sprint fixed it as a "courtesy" to me like if I didn't deserve them fixing their mistake.
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Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | You try getting a $14,000 bill. | |
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Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ
·Verizon Online DSL
| said by jester121 :Things that happen all the time aren't news, and Sprint manages to send out millions of correct bills each month. You have quite the flair for the dramatic. Tortures of the Damned for a cell phone bill? Hi,
Until you have it happen to you please refrain from judgment. I had! While I had it corrected, take an extra 2-4 hours out of your already busy day to talk to them to correct it.Then find out that it happens again the next month for another 10 months.
Thx
Lee
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| | | dtow
join:2001-09-20
Atkins, IA
| I used to belong to Sprint but left them and moved to Verizon because of the billing mistakes every single month. Since moving to Verizon, I've not had any problems and that's been many years now. Few a while we belonged to a plan that charged no roaming as long as you were in there network or one that worked with Verizon. Then we went to Florida with the motor home. For a while we were in a non Verizon area and roaming charges were accumulating. My daughter racked up over $200 dollars on her line. My wife's line and mine were not used much an really didn't rack anything up. When we returned to the Midwest (home) and I found out about the bill. I called Verizon, they wiped every cent off my daughters line. They've been great, no mater what. I now use them with my Motorola Q and have two other lines. Unlimited internet and no roaming and no roaming any where now. Can't remember the names of the plans off hand. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| Re: Please.... said by dtow :I used to belong to Sprint but left them and moved to Verizon because of the billing mistakes every single month. Since moving to Verizon, I've not had any problems and that's been many years now. Few a while we belonged to a plan that charged no roaming as long as you were in there network or one that worked with Verizon. Then we went to Florida with the motor home. For a while we were in a non Verizon area and roaming charges were accumulating. My daughter racked up over $200 dollars on her line. My wife's line and mine were not used much an really didn't rack anything up. When we returned to the Midwest (home) and I found out about the bill. I called Verizon, they wiped every cent off my daughters line. They've been great, no mater what. I now use them with my Motorola Q and have two other lines. Unlimited internet and no roaming and no roaming any where now. Can't remember the names of the plans off hand. I'm a little confused. Your kid racked up 200.00 for use in a non-network area but you and the wife did use your phone much so you didn't rack anything up. How did that happen? If you used your phones, rather for 1 minute or 100 minutes in a non network area, VZW will charge you. SO either they did or they didn't? Sounds like they really hosed you up and I would be worried about using them in other areas. I have Sprint and travel (motorhome too). Never have charges for roaming (it's part of the plan). I know people with VZ and I hear billing nightmares all the time. Trying dumping a shared phone that's at the end of it's term. A family member did, VZW tried to tell them they had to pay a ETF because the other phones were still active so they couldn't cancel a phone from that contract. The other phones were anywhere from 18months to over 24 (4 all together). After 2 billing cycles, late fees (he refused to pay for the phone (it wasn't getting used) that he tried to cancel). It took 2 months for him to get credit and guess what? They told him "we will do this for you this time, but next time, we won't". Same Zebra, just different order of stripes. VZW, AT&T, none of them are any better then Sprint. Sounds the like the lady was a dummy and didn't deserve a phone. Sprint should have shut her down, and sent her packing over to VZW..  | |
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| | | blazintails
join:2007-08-25
·Millenicom
| You are not kidding there TS , Sprints billing department is the worse. I have YET to get a bill that is actually correct. Each month I have to sit on the phone for at least an hour or more...to get the extra charges removed.
DO they remove them, yes. BUT the point being its just not one time, its many many many times.
My time is worth a bunch to me, as it is to everyone. I have a feeling that Sprint is going to end up with a class action law suit like Verizon did this year, because of over charges. And I will be one of the first to jump in. | |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| said by TKJunkMail :said by P Ness :said by Hall :Please, not another one of these stories.... try reading it. its not "another" its a sprint mistake So what. It gets corrected. End of story. Exactly - just like that guy Matt who complained about Verizon, after ignoring numerous return phone calls from them. These people are passive aggressive numbnutz jerks. | |
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fatness
subtle
Janitor
join:2000-11-17
fishing | Re: Please.... "End of story" = when it has been resolved, which has not occurred so far. | |
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| | | | zaldy
join:2007-12-07 | I thought
Got = Past tense
Gets = Present tense
Get = Future tense
I think the proper sentence should be "It will get corrected"
Plus it says End of Story meaning thats it...end of story. | |
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stevek1949
We're not in Kansas anymore
join:2002-11-13
Virginia Beach, VA | ....And another chance to berate Verizon that has nothing to do with this story. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| Re: Please.... Berate? Please.. we don't need DSLR for that. They do a good job on their own, just like all of'em. VZW does a good job keeping dirty laundry out of the press. I remember a time when Sprint could do no wrong and Cringler was the bad guy. Now, it's Sprint. Give it time. They all come full circle at some point.  | |
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | another billing error story? c'mon. | |
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Ulmo
join:2005-09-22
San Jose, CA
 ·Comcast
·SONIC.NET
| said by Hall :Please, not another one of these stories.... I like it. It's at least humorous. Not posting it just because other posters are concerned that the truth might hurt is also a bad reason not to post it.
Having said those two facts, I do not doubt that it is appropriate to guage any story for its real position, which we end up doing anyway despite and because of all the disagreement about it being talked about in the first place. | |
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