Re: Please.... in http://www.dslreports.com/forum/r19714582 en Thu, 03 Dec 2009 08:57:03 EDT Thu, 03 Dec 2009 08:57:03 EDT Re: Please.... http://www.dslreports.com/forum/remark,19729469 blazintails : You are not kidding there TS , Sprints billing department is the worse. I have YET to get a bill that is actually correct. Each month I have to sit on the phone for at least an hour or more...to get the extra charges removed.

DO they remove them, yes. BUT the point being its just not one time, its many many many times.

My time is worth a bunch to me, as it is to everyone. I have a feeling that Sprint is going to end up with a class action law suit like Verizon did this year, because of over charges. And I will be one of the first to jump in. ]]> http://www.dslreports.com/forum/remark,19729469 Thu, 03 Jan 2008 06:58:44 EDT Re: Please.... http://www.dslreports.com/forum/remark,19722729 tc1uscg : Berate? Please.. we don't need DSLR for that. They do a good job on their own, just like all of'em. VZW does a good job keeping dirty laundry out of the press. I remember a time when Sprint could do no wrong and Cringler was the bad guy. Now, it's Sprint. Give it time. They all come full circle at some point. ;)]]> http://www.dslreports.com/forum/remark,19722729 Wed, 02 Jan 2008 05:25:44 EDT Re: Please.... http://www.dslreports.com/forum/remark,19722721 tc1uscg :
said by dtow See Profile :

I used to belong to Sprint but left them and moved to Verizon because of the billing mistakes every single month. Since moving to Verizon, I've not had any problems and that's been many years now. Few a while we belonged to a plan that charged no roaming as long as you were in there network or one that worked with Verizon. Then we went to Florida with the motor home. For a while we were in a non Verizon area and roaming charges were accumulating. My daughter racked up over $200 dollars on her line. My wife's line and mine were not used much an really didn't rack anything up. When we returned to the Midwest (home) and I found out about the bill. I called Verizon, they wiped every cent off my daughters line. They've been great, no mater what. I now use them with my Motorola Q and have two other lines. Unlimited internet and no roaming and no roaming any where now. Can't remember the names of the plans off hand.
I'm a little confused. Your kid racked up 200.00 for use in a non-network area but you and the wife did use your phone much so you didn't rack anything up. How did that happen? If you used your phones, rather for 1 minute or 100 minutes in a non network area, VZW will charge you. SO either they did or they didn't? Sounds like they really hosed you up and I would be worried about using them in other areas. I have Sprint and travel (motorhome too). Never have charges for roaming (it's part of the plan). I know people with VZ and I hear billing nightmares all the time. Trying dumping a shared phone that's at the end of it's term. A family member did, VZW tried to tell them they had to pay a ETF because the other phones were still active so they couldn't cancel a phone from that contract. The other phones were anywhere from 18months to over 24 (4 all together). After 2 billing cycles, late fees (he refused to pay for the phone (it wasn't getting used) that he tried to cancel). It took 2 months for him to get credit and guess what? They told him "we will do this for you this time, but next time, we won't". Same Zebra, just different order of stripes. VZW, AT&T, none of them are any better then Sprint. Sounds the like the lady was a dummy and didn't deserve a phone. Sprint should have shut her down, and sent her packing over to VZW.. :D]]> http://www.dslreports.com/forum/remark,19722721 Wed, 02 Jan 2008 05:22:28 EDT Re: Please.... http://www.dslreports.com/forum/remark,19722548 dtow : I used to belong to Sprint but left them and moved to Verizon because of the billing mistakes every single month. Since moving to Verizon, I've not had any problems and that's been many years now. Few a while we belonged to a plan that charged no roaming as long as you were in there network or one that worked with Verizon. Then we went to Florida with the motor home. For a while we were in a non Verizon area and roaming charges were accumulating. My daughter racked up over $200 dollars on her line. My wife's line and mine were not used much an really didn't rack anything up. When we returned to the Midwest (home) and I found out about the bill. I called Verizon, they wiped every cent off my daughters line. They've been great, no mater what. I now use them with my Motorola Q and have two other lines. Unlimited internet and no roaming and no roaming any where now. Can't remember the names of the plans off hand.]]> http://www.dslreports.com/forum/remark,19722548 Wed, 02 Jan 2008 02:58:58 EDT Re: Please.... http://www.dslreports.com/forum/remark,19722121 zaldy : I thought

Got = Past tense
Gets = Present tense
Get = Future tense

I think the proper sentence should be "It will get corrected"

Plus it says End of Story meaning thats it...end of story.]]> http://www.dslreports.com/forum/remark,19722121 Wed, 02 Jan 2008 00:15:36 EDT Re: Please.... http://www.dslreports.com/forum/remark,19720876 Ulmo :
said by Hall See Profile :

Please, not another one of these stories....
I like it. It's at least humorous. Not posting it just because other posters are concerned that the truth might hurt is also a bad reason not to post it.

Having said those two facts, I do not doubt that it is appropriate to guage any story for its real position, which we end up doing anyway despite and because of all the disagreement about it being talked about in the first place.]]> http://www.dslreports.com/forum/remark,19720876 Tue, 01 Jan 2008 20:13:14 EDT Re: Please.... http://www.dslreports.com/forum/remark,19720449 fatness : "End of story" = when it has been resolved, which has not occurred so far.]]> http://www.dslreports.com/forum/remark,19720449 Tue, 01 Jan 2008 18:48:15 EDT Re: Please.... http://www.dslreports.com/forum/remark,19720407 TKJunkMail :
said by fatness See Profile :

said by TKJunkMail See Profile :

So what. It gets corrected. End of story.
I missed the part where it was corrected. When did that happen?
gets = future tense, meaning it will be corrected

got = past tense, which I didn't use.
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]]> http://www.dslreports.com/forum/remark,19720407 Tue, 01 Jan 2008 18:36:25 EDT Re: Please.... http://www.dslreports.com/forum/remark,19720363 fatness :
said by TKJunkMail See Profile :

So what. It gets corrected. End of story.
I missed the part where it was corrected. When did that happen?
--
Female monkeys often utter loud, distinctive calls before, during or after sex..]]> http://www.dslreports.com/forum/remark,19720363 Tue, 01 Jan 2008 18:26:34 EDT Re: Please.... http://www.dslreports.com/forum/remark,19720229 koam : another billing error story? c'mon.]]> http://www.dslreports.com/forum/remark,19720229 Tue, 01 Jan 2008 17:53:23 EDT Re: Please.... http://www.dslreports.com/forum/remark,19718960 joako :
said by TScheisskopf See Profile :

Ever been in a billing dispute?
Sprint said that I called my bank and disputed the charges for my bill (which I did not) and I spent 3 months trying to sort it out. My phone was shut off twice during this ordeal.

And the worst part is Sprint fixed it as a "courtesy" to me like if I didn't deserve them fixing their mistake.
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said by jester121 See Profile :

Things that happen all the time aren't news, and Sprint manages to send out millions of correct bills each month.

You have quite the flair for the dramatic. Tortures of the Damned for a cell phone bill?
Hi,
Until you have it happen to you please refrain from judgment. I had! While I had it corrected, take an extra 2-4 hours out of your already busy day to talk to them to correct it.Then find out that it happens again the next month for another 10 months.
Thx
Lee
]]> http://www.dslreports.com/forum/remark,19718738 Tue, 01 Jan 2008 12:53:25 EDT Re: Please.... http://www.dslreports.com/forum/remark,19718277 cdru : I believe the correct knee jerk reaction would be to threaten a lawsuit. How dare you try to resolve the issue on your own.]]> http://www.dslreports.com/forum/remark,19718277 Tue, 01 Jan 2008 11:05:09 EDT Re: Please.... http://www.dslreports.com/forum/remark,19717585 fiberguy : Same here... I've had a couple of billing issues with Sprint/Nextel.. each one handled PROMPTLY.. with a smile in their voice.. and with out any hassle.

Some people just have a general desire to be victims.. usually a sign of no life.

I'm not going to say that there aren't times where some people have hard times getting small disputes handled, HOWEVER, a multi-thousand dollar mistake... um - no brainer.]]> http://www.dslreports.com/forum/remark,19717585 Tue, 01 Jan 2008 04:03:36 EDT Re: Please.... http://www.dslreports.com/forum/remark,19717434 KrK : You try getting a $14,000 bill.]]> http://www.dslreports.com/forum/remark,19717434 Tue, 01 Jan 2008 02:36:39 EDT Re: Please.... http://www.dslreports.com/forum/remark,19716991 PamelaTS : Exactly billing disputes can be a nightmare. Sometimes tossed into collection other services being turned off. And then there's the issue of being in collection on credit report which if it happens at an inopportune time can cost loans on car, house or even cost a job!]]> http://www.dslreports.com/forum/remark,19716991 Tue, 01 Jan 2008 00:19:00 EDT Re: Please.... http://www.dslreports.com/forum/remark,19716590 jester121 :
said by TScheisskopf See Profile :

Ever been in a billing dispute?
Sure, even with Sprint. It was fixed promptly and didn't happen again.

You'll be shocked to learn I didn't report it to the Consumerist, and was able to handle the problem myself. Like a big boy.]]> http://www.dslreports.com/forum/remark,19716590 Mon, 31 Dec 2007 22:18:55 EDT Re: Please.... http://www.dslreports.com/forum/remark,19715693 NY Tel :
said by TKJunkMail See Profile :

said by P Ness See Profile :

said by Hall See Profile :

Please, not another one of these stories....
try reading it.

its not "another" its a sprint mistake
So what. It gets corrected. End of story.
Exactly - just like that guy Matt who complained about Verizon, after ignoring numerous return phone calls from them. These people are passive aggressive numbnutz jerks.]]> http://www.dslreports.com/forum/remark,19715693 Mon, 31 Dec 2007 19:07:24 EDT Re: Please.... http://www.dslreports.com/forum/remark,19715665 TScheisskopf : Ever been in a billing dispute?]]> http://www.dslreports.com/forum/remark,19715665 Mon, 31 Dec 2007 19:02:41 EDT Re: Please.... http://www.dslreports.com/forum/remark,19715210 jester121 : Things that happen all the time aren't news, and Sprint manages to send out millions of correct bills each month.

You have quite the flair for the dramatic. Tortures of the Damned for a cell phone bill?]]> http://www.dslreports.com/forum/remark,19715210 Mon, 31 Dec 2007 17:48:44 EDT Re: Please.... http://www.dslreports.com/forum/remark,19715029 stevek1949 : ....And another chance to berate Verizon that has nothing to do with this story.]]> http://www.dslreports.com/forum/remark,19715029 Mon, 31 Dec 2007 17:18:07 EDT Re: Please.... http://www.dslreports.com/forum/remark,19714871 TScheisskopf : In the meantime, the billed customer gets to freak out and go through The Tortures of The Damned, to get this mistake rectified.

If this mistake in billing, regarding Sprint, was an isolated occurrence, then I would agree with you that it is trivial. But it is not and it is not, so I don't.

Accuracy in billing is the one place where regular interaction, between customer and company, and that leads to customer satisfaction takes place. It is not unreasonable to expect that the company would get it right. Sadly for Sprint, such accuracy seems to be beyond them.]]> http://www.dslreports.com/forum/remark,19714871 Mon, 31 Dec 2007 16:44:16 EDT Re: Please.... http://www.dslreports.com/forum/remark,19714695 TKJunkMail :
said by P Ness See Profile :

said by Hall See Profile :

Please, not another one of these stories....
try reading it.

its not "another" its a sprint mistake
So what. It gets corrected. End of story.
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]]> http://www.dslreports.com/forum/remark,19714695 Mon, 31 Dec 2007 16:13:36 EDT Re: Please.... http://www.dslreports.com/forum/remark,19714582 P Ness :
said by Hall See Profile :

Please, not another one of these stories....
try reading it.

its not "another" its a sprint mistake
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