townendk
join:2007-12-30
| BT Broadband - Packet Loss
Hello Guys,
I'm currently a customer with BT broadband, however this is my 3rd ISP in 18months, all my changes in service have been due to the severe problems I've been having with my internet connection and it's primary use - online gaming.
I appear to be suffering quite bad packet loss somewhere on my connection - this causes my 'ping' to the game servers to spike from the usual 50-75ms to over 900ms, sometimes as high as 12,000ms! Any speedtest that myself or my ISP conduct on my line concludes positive results, with connection speeds of over 5000d/512u so as far as my ISP is concerned - there is no problem 
I have done several line quality tests using this websites own tool - and have come up with the following:
»/linequality/nil/2328996
The link provided is my 'best' set of results yet, my worst being the following:
»/linequality/nil/2328555
Both, to me do not look healthy. I've finally pursuaded BT to send out an engineer to install a new master socket and to inspect things at the local exchange (my current master socket is an old style one, without the removable fascia and test socket) but I would like someone with some knowledge to look at my test results first to try and analyse where my problem may lie - so I can at least do whatever I can to help the engineer identify the problem.
Thanks alot in advance
Kyle |
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townendk
join:2007-12-30
| Just to add:
From my own troubleshooting point of view, I've tried 3 different ADSL routers - currently using a netgear dg834 and have replaced all adsl filters, have reformatted my PC twice, have switched ethernet cables and tried wireless. All same problems are present.
Also from my laptop I get similar test results from each of my phone sockets when travelling around the house with my router and a 3foot phone cable to eliminate the possibility of faulty house wiring. |
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The Doctor
Vivaciti Broadband
Premium
join:2001-05-21
UK
clubs:
| reply to townendk
The one thing you could try to make sure it is not your network, is to log onto the netgear router, go to diagnostics and run the ping from there and see what the results are like.
It's not going to be your master socket or something like that as this would also effect your sync speeds more than ping. |
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townendk
join:2007-12-30 | Using the Routers Diagnostics is it possible to increase the packet size of my pings, as I only seem to suffer the packetloss on heftier bandwidth transmission. |
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The Doctor
Vivaciti Broadband
Premium
join:2001-05-21
UK
clubs: | reply to townendk
No, well at least I dont think so unless it is an undocumented feature. |
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townendk
join:2007-12-30 | Ok i'll conduct a ping straight from the router anyway.
Cheers  |
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jonnytabpni
@btcentralplus.com
| reply to townendk
Sorry to hijack this thread but i'm having a similar issue.
Playing Amercia's Army can sometime be diffcuilt for me due to my ping time (my normal download is fine though so as far at BT is concerned - there is not problem).
My ping to google.co.uk is 67ms (Shoudn't it be like 30?)
Ping to google.com is about 150ms.
I have tried connecting my laptop directly to my router and even tried a different one and stil same results.
Help Would be appreciated cheers |
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