VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| reply to VTBrendan
Re: BBB revoked ViaTalk's certification
The response I got from our guy here in charge of dealing with the BBB regarding this was:
We've been working with the Better Business bureau since the beginning of ViaTalk, but our membership was revoked recently due to the number of complaints placed against us during the fallout after the demise of Sunrocket. All of the complaints were easily resolved, and we kept in close contact with our contact at the BBB to track and respond to the complaints as they came in. Unfortunately, we're told that the BBB Membership standards include a limitation of the actual volume of complaints over a given time regardless of our proof of resolution. It's a tough penalty, considering the situation and the efforts we made to keep things on the up and up.
-Brendan |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
 ·Comcast
 ·ViaTalk
| said by VTBrendan  :The response I got from our guy here in charge of dealing with the BBB regarding this was: ... All of the complaints were easily resolved, and we kept in close contact with our contact at the BBB to track and respond to the complaints as they came in. Not according to their report, you've got 3 unresolved complaints, due to lack of response from VT. If that's in error, it's in your best interest to clear it up ASAP.
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