 dmolaviPremium
join:2005-04-11
Sewell, NJ | reply to Jodokast96
Re: BBB revoked ViaTalk's certification said by Jodokast96:Volume related or not, I came here looking to see how things were going after the "Sunrocket Debacle" and whether I should sign up. It was a mess then, and doesn't seem much better now. 6 months later and your still pulling that card? Is that what you'll still be playing 6 months from now? A year from now? Seeing this along with the BBB problems you are now having has pretty much turned me off to wanting to do any business with this company. Why would I, so I can fork over $200 and be SOL like all of the SR customers later down the road? i'm not sure that's a fair assessment either. realize that a small percentage of VT customers know about DSLR, and an even smaller amount post here. just like any other public site that allows end-user reviews, the bad will usually always outnumber the good.
i don't bother posting every day when i haven't had any problems with my service, since i'd probably be booted from DSLR for useless posts 
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 Jodokast96Stupid people really piss me off.Premium
join:2005-11-23
Erial, NJ
kudos:2 | Here's what I'm basing it on. I pop in here every once in a while, just to check to see what kinds of problems there currently are, and how they are being handled. And what do I find this time, right at the top of the thread list? BBB accreditation revoked (reason irrelevant at this point) and monies not being paid out in a timely manner if at all. Whatever the case, it's a serious black eye for this company that's making me think more than twice about using it. The specifics of the complaints after SR weren't important to me. That they were being dealt with or even responded to were, and yet there still seems to be some problem with it, and still being blamed on SR. I realize that you will see mostly the bad in these forums, I see it everday in the Verizon forums, and even there their lack of support is starting to worry me. Not about their longevity, only whether I want to deal with such poor CS. But Viatalk isn't a well established company with a long track record in a well established field that I know will be around next year. Besides unanswered issues (nobody has ever seemed to have gotten even one response from Brandi) and BBB issues (an average of about 1 every 3 days; forget how many weren't resolved, there shouldn't be any that haven't been responded to), it's a general overall shortage of confidence of the future that concerns me. 1 of those issues I might be able to deal with. Maybe even 2 specific ones. But all 3 gives me pause. |
