I know this post might be construed as anti-AT&T, in the AT&T forum no less. However, I feel my complaint is valid.
So, I tried to order DSL in mid-December, being told that I could get it.
I have problems, and I can't get a DSL signal, as I outlined in
this post.
So, I called up tech support. I'd normally slam the Level 1 support, but then I figure that most people aren't as technically inclined as I am, and the company does need to appeal to the masses who ask "What's the Start button?" and "my cup-holder (Optical drive) is broken."
So, I get to the line maintenance people. The very nice fellow said that I'm
22,000 feet from the C.O., which is way too far. He also checked for U-Verse Internet, though of course that didn't work either. U-Verse came to St. Louis and the surrounding areas, but not on the IL side.
He explained to me that the info they had to perform calculations was wrong, that they'd only figured that I was 16,000 ft. away, although he said they shouldn't have tried to sell it to me even then, which makes sense.
The company really needs to either educate their sales people, or provide them with better information.
One good thing I can say is that while some of the people may not know what they're talking about, I didn't encounter any rude people.
This may sound like a rant, and in some ways I suppose it is, as I'm expressing displeasure. However, it's more of a suggestion than anything, to prevent issues like this in the future.
I can also say another good thing. Upon that fellow's announcement to me that I can't use the DSL, he said that I won't have to pay any DSL related fees and that they'll send me a UPS shipping label in the mail so I can return the modem without paying anything.
But I must also mention that if they had better internal communication, then they could have prevented this. They could have saved money on shipping the modem, as well as time, both mine and theirs.