lansa
@comcast.net | Billing Phone #
I have been trying to contact ATT billing for 2 days now, and each time am waiting on hold for 50 minutes or more until I give up. Does anyone have a phone # to contact these guys? This makes me sick. |
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icp1
Premium
join:2000-10-13
Saint Louis, MO
clubs: | phone or internet? |
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Matthew
Premium,VIP
join:2001-08-03
Emmett, ID | reply to lansa
Have you been calling the 800-288-2020? That is supposed to be the front door for all residential issues and concerns for at&t from POTS, to DSL HSI, to U-Verse. |
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lansa
@comcast.net
| reply to lansa
Yes, thats the # I called. After another 50 minutes waiting for a rep to answer, I was told that this was the NEW AT&T, and my billing issue had to do with the OLD AT&T!!! So I was transferred to the old AT&T, and realized my home phone service billing had been split into new and old, with long distance being old. Confused yet? I know I am. It would be funny if it weren't so sad. |
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Matthew
Premium,VIP
join:2001-08-03
Emmett, ID
| Oi, sorry to read that hasn't been working out. If you register with the site and create a topic in Direct we can try to get you in touch with the right person. It might be a few days before we can react.
Did you have Long Distance with AT&T before SBC bought them and took the name at&t?
It would be really nice for all involved to get all the systems on the same page, obviously we aren't there Yet. |
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