 extreme50Formerly TwoKDialupPremium
join:2002-06-07
Coloma, MI | Get a clue! The only reason the cellular folks have to handcuff their customers is that they know their coverage sucks. Happy customers don't run. Customer service oriented companies understand this.
For example, I wanted to try a Comcast DVR. They didn't make me sign a contract. In fact, they told me I could return it ANY time I was unhappy with it. No early termination fees, no penalties!
Same thing with the Arris Digital Voice modem. No contacts, no early termination fees.
Unlike the cellular pu$$ies, Comcast is willing to stand behind their products.
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Comcast has spoiled me rotten! |
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 ieolusSupport The Clecs
join:2001-06-19
Duluth, GA | *cough* Comcast a customer service oriented company? When did I get to Bizarro world? 
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"Speak for yourself "Chadmaster" - lesopp |
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Ulmo
join:2005-09-22
San Jose, CA Reviews:
 ·SONIC.NET
| said by ieolus:*cough* Comcast a customer service oriented company? When did I get to Bizarro world? Definately within the last half decade. They used to suck.
If you're referring to the much praised improvement in Comcast's customer service being what you consider bad, it is only great in comparison to the awful service previously offered. It is what most of us would consider "barely acceptable" without such a comparison, but that's pretty high on the scale if you think about it. |
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 BAFBafflesPremium
join:2004-02-22
South Glens Falls, NY | reply to extreme50
Well, cell phones cost money and the contract subsidizes the cost. Comcast doesn't care, deploying a DVR costs them nothing. They give it to you and put it on your account. You take it back, and they have the device back. Big difference here. |
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