Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| reponse to comments
Thank you for voicing your openion and adding to our reviews however your statements are incorrect on many levels. If you had read reviews then you would have understood how DSL works and comments would have been made differently. Furthermore you claim a 30 -40 % unsatisfactory rate when in fact our company on DSL reports alone has 86% satisfaction. The only reason it is not higher is because they are going on a 6 month rating and our company has not been here that long. You will find that over time that number will only increase. You can simply see positive vs negative. The last time i checked we only had 2 negative comments until now ( yours makes it 3 ). This of course is over the last 3-4 months. We also have 10's of thousands of clients thus 3 negative comments is well within the norm.
Sandro H.
»www.acanac.ca |
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jackr
join:2004-03-10
Barrie, ON
 ·3 Web
·Rogers Hi-Speed
 ·Acanac
| And again, your job (and Paul's) is to skew the opinions expressed to make your company look as good as possible and to keep the level of criticism (towards Acanac) to a minimum. Keeps the cash flowing in right?
I guess time will tell if you remain in business more than 5 years and have repeat customers. Won't it? |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Hello,
Our job is to try and get the correct information to the public. There are some clients ( such as yourself ) who have been given so much attention and yet you are unsatisfied. After all we have done for you to try and get your service working as well as we can you still write a review about how crap we are. It is unfair and your statments are false. Yet you acuse us of skewing your response.
We have been in business for over 10 years and Acanac is entering its 4th year. You may be dissapointed in year 5 when you once again have spoken too soon and incorrectly.
Sandro H.
»www.acanac.ca |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | reply to jackr
Further to your comment. You also said our sales, support, services, value, etc is subpar ( approx 20%). Yet you bought the service when the sales was horrible. That tells me that you were disshonest about your review. Really your review is simply an attack on our company and nothing more. Do you expect us to stand by and allow you to do this without a response? If you had said something like sales were ok...service was ok but you did not get the speeds you wanted.. tech support did try to help although they did't meet my needs, etc we would see you were trying to give correct information that you felt to be true but what you have done is the contratry. Anyone reading your review should see what you have done is nothing more then missused the purpose of this review section. |
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