CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to ozi
Re: Why my internet sucks?
said by ozi  :but I wasnt having any of these problems about a month ago. My internet was blazing fast, few hops, etc. and now its just bleeeeh wtf. Stuff breaks.
Its an odd conversation to keep having with people every day.
"In May when I downgraded to 6mb my speeds dropped horribly! I then went back to 8mb and they didnt get any better!! FIX IT!"
Speed test cant even start, web pages painfully slow. After 5 mins of troublehshooting install a USB to Ethernet.
Perfect speeds.
"How did my NIC go bad when I changed speeds?"
"Just a coincidence. One isnt related to the other.." as I eye the Dell Deminsion 3000, the same exact desktop I have.. with a bad NIC myself..
"But my computer is only a year and a half old!"
"And?...."
Crap happens. Stuff breaks. If it didnt then a tech coming out to run a new drop that seemingly has nothing wrong with it wouldnt fix an issue. A tech removing the splitter you JUST INSTALLED with another and having the problem be fixed wouldnt happen.
An amp on the mainline wouldnt need to be adjusted because it just WIGGED OUT for no reason.
its like a tech showing up to your house for an issue and saying "I can troubleshoot all day.. but I wont. I know we havent changed anything in this area. Based on that Im sure nothing is wrong on our end..."
--
CableTechs.org/"Horrible People with Integrity" |
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tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH
| reply to dfens42
said by dfens42 :You may wish to swap out that modem too...it's only DOCSIS 1.0 , no powerboost. Incorrect, on that firmware, it is DOCSIS1.1, not 1.0 |
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ozi
join:2002-06-15
Memphis, TN | reply to ozi
so how does any of this help to fix my internet problem? |
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Kylemaul
Lovin' My Firefox 1.5.x
Premium
join:2001-03-30
North Port, FL
clubs:
2 edits | It doesn't. Now, get on the phone with Concast and generate that 'trouble ticket'. |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to ozi
said by ozi :so how does any of this help to fix my internet problem? Hopefully it will motivate you to either have a service tech come out or swap out the modem. SB4100.. SOS. Swap On Site.
The hops have nothing to do with anything. Your getting 10% packet loss at your home, in the last leg. Hell, that 10% could be your modem for all we know.
You can always keep posting that the issue is still there and youve done nothing to change anything so it isnt on your end.. But again, things go bad. The issue is still there.
Call a tech.
Swap your modem.
Otherwise whats the point.
--
CableTechs.org/"Horrible People with Integrity" |
|
ozi
join:2002-06-15
Memphis, TN | reply to ozi
okay okay my abd haha, calling them  ill post an update on issue being resolved and what not. |
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ozi
join:2002-06-15
Memphis, TN
| reply to ozi
So i called comcastic, and they said my internet was fine, and I realzed that I do have speed booster so i went to comcast and traded in my box. My Download speeds dramatically increased. But my internet surfing speeds did not, and my tracert is still the same.
It seems to be in germantown hub, and also in the connect to level3.com 40MS to level3.com?
tracert softlayer.com
Tracing route to softlayer.com [66.228.118.22]
over a maximum of 30 hops:
1 7 ms 6 ms 5 ms m0015963df91d.chcg.il.comcast.net [73.4.4.1]
2 4 ms * 6 ms ge-2-1-ur01.germantown.tn.malt.comcast.net [68.8
6.244.29]
3 5 ms 6 ms * te-8-1-ur02.germantown.tn.malt.comcast.net [68.8
6.240.102]
4 7 ms * 6 ms te-8-4-ar01.winchester.tn.malt.comcast.net [68.8
6.240.141]
5 40 ms 36 ms 40 ms so-1-3-0.gar2.Dallas1.Level3.net [4.78.234.29]
6 41 ms 47 ms 36 ms vlan52.csw2.Dallas1.Level3.net [4.68.122.62]
7 73 ms 37 ms 58 ms ae-1-69.edge3.Dallas1.Level3.net [4.68.19.8]
8 37 ms 38 ms 37 ms te7-2.cer01.dal01.dallas-border.com [4.71.198.18
]
9 39 ms 38 ms 37 ms po48.slr01.dal01.softlayer.com [66.228.118.134]
10 38 ms 36 ms 37 ms www.softlayer.com [66.228.118.22]
Trace complete. |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
2 edits | said by ozi : My Download speeds dramatically increased. But my internet surfing speeds did not, and my tracert is still the same. Maybe your connection is querying sluggish DNS servers, or there are path issues with the route to them.
Try pinging and tracing to your assigned DNS servers, or changing them to alternate publically accessible ones. |
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Core2Extremist
@comcast.net
| reply to ozi
I just had some severe problems with my internet but finally figured out the problem. Since you're using a router I assume you have more than one computer hooked up.
If that's the case, make sure that your computers are connected correctly. If you're using Windows then go to My Network and click on Set Up Home Network on the left side.
Keep clicking next until you the wizard asks how you're connecting to the internet and choose the second radio button, through a gateway or something to that effect. Keep clicking next, supplying windows with your preferences and settings and finish the wizard. Run that on both computers and it might help.
Not sure if that's your problem, but it fixed my network. I went from no network and nearly no connection to my router's setup screen to my preferred 9.4/1.5mb connection |
|
ozi
join:2002-06-15
Memphis, TN | reply to ozi
Well i disconnected my router as soon as I was having problems... And im still having problems... I seriously think they are taking me to chicago then back to germantown... ill try the pinging the dns servers and what not |
|
ozi
join:2002-06-15
Memphis, TN
| reply to ozi
make sure im doing this right... to find out DNS servers..
right click internet connection --> status --> more details?
if so then the first dns server i pinged was 20-22ms, the second one i pinged 48-50ms..
maybe im wrong, but shouldnt they be no more than like 10ms?
i dunno, how do I change them and what not? if thats even the problem... |
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ozi
join:2002-06-15
Memphis, TN | reply to ozi
bump |
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ozi
join:2002-06-15
Memphis, TN
| reply to ozi
here is a tracert to one of my DNS servers..
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Charlie>tracert 68.87.68.162
Tracing route to cns.s3woodstock.ga.atlanta.comcast.net [68.87.68.162]
over a maximum of 30 hops:
1 7 ms 6 ms 6 ms m0015963df91d.chcg.il.comcast.net [73.4.4.1]
2 5 ms * 5 ms ge-2-1-ur01.germantown.tn.malt.comcast.net [68.86.244.29]
3 5 ms 5 ms * te-8-1 ur02.germantown.tn.malt.comcast.net [68.86.240.102]
4 5 ms * 5 ms te-8-4-ar01.winchester.tn.malt.comcast.net [68.86.240.141]
5 10 ms 10 ms 11 ms te-6-1-cr01.nashville.tn.cbone.comcast.net [68.86.72.93]
6 12 ms 13 ms 12 ms te-9-3-ar01.nashville.tn.nash.comcast.net [68.86.72.118]
7 23 ms 20 ms 21 ms po-1-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.232.125]
8 21 ms 22 ms 21 ms te-8-3-ur01.S3NDigital.ga.atlanta.comcast.net [68.86.107.18]
9 21 ms 21 ms 21 ms cns.s3woodstock.ga.atlanta.comcast.net [68.87.68.162]
Trace complete.
Herse other server....
C:\Documents and Settings\Charlie>tracert 68.87.74.162
Tracing route to cns.bonitasprngs.fl.naples.comcast.net [68.87.74.162]
over a maximum of 30 hops:
1 4 ms 5 ms 8 ms m0015963df91d.chcg.il.comcast.net [73.4.4.1]
2 5 ms * 6 ms ge-2-1-ur01.germantown.tn.malt.comcast.net [68.86.244.29]
3 5 ms * 6 ms te-8-1-ur02.germantown.tn.malt.comcast.net [68.86.240.102]
4 * 6 ms * te-8-4-ar01.winchester.tn.malt.comcast.net [68.86.240.141]
5 12 ms 16 ms 10 ms te-6-1-cr01.nashville.tn.cbone.comcast.net [68.86.72.93]
6 18 ms 17 ms 17 ms te-1-1-cr01.atlanta.ga.cbone.comcast.net [68.86.68.102]
7 22 ms 23 ms 23 ms te-1-1-cr01.charlotte.nc.cbone.comcast.net [68.86.68.106]
8 28 ms 27 ms 26 ms te-2-3-ar01.augusta.ga.augusta.comcast.net [68.86.72.130]
9 26 ms 27 ms 27 ms te-8-3-ar02.augusta.ga.augusta.comcast.net [68.86.138.2]
10 45 ms 43 ms 43 ms 68.85.229.213
11 43 ms 44 ms 45 ms 68.86.164.5
12 50 ms 51 ms 51 ms 68.85.229.254
13 50 ms 50 ms 50 ms te-9-3-ur02.bonitasprngs.fl.naples.comcast.net [68.87.236.9]
14 48 ms 48 ms 48 ms cns.bonitasprngs.fl.naples.comcast.net [68.87.74.162]
Trace complete.
so the first one seems okay i suppose, and the second one i dont know... But the real problem seems to be within germantown and winchester... |
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Anonymous
Premium
join:2004-06-01
IA
 ·Mediacom
| reply to CableTool
said by CableTool :..."I can troubleshoot all day.. but I won't. I know we haven't changed anything in this area. Based on that I'm sure nothing is wrong on our end..." I like that. A lot. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to ozi
You have a problem with 40ms from Chicago, Illinois to Dallas, Texas?
I pulled up a Google Earth view of Chicago-to-Dallas; at the scale of the display, the measure is 7 inches on my screen. Shifting the view, without changing the scale, San José, California to Seattle, Washington is also about 7 inches. And I appear to be about 40ms from Seattle.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
plat2on1
join:2002-08-21
Hopewell Junction, NY
clubs:
| said by NormanS :You have a problem with 40ms from Chicago, Illinois to Dallas, Texas? I pulled up a Google Earth view of Chicago-to-Dallas; at the scale of the display, the measure is 7 inches on my screen. Shifting the view, without changing the scale, San José, California to Seattle, Washington is also about 7 inches. And I appear to be about 40ms from Seattle. hes not in chicago |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA | Well, I looked at the "d.chcg.il.comcast.net" part of his trace route, not his DSLR data. Teach me to check around.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL
·Comcast
 ·Vonage
2 edits | reply to EG
said by EG :said by ozi : My Download speeds dramatically increased. But my internet surfing speeds did not, and my tracert is still the same. Maybe your connection is querying sluggish DNS servers, or there are path issues with the route to them. Try pinging and tracing to your assigned DNS servers, or changing them to alternate publically accessible ones. I concur with eg, have you tried to flush your DNS? It seems 74.3.3.1 was in Algonquin IL, but not anymore.
I tracert and it goes like this
6 - te-4-3-263.car3.Chicago1.Level3.net [4.71.100.37]
7 - ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30]
8 - ae-68.ebr3.Chicago1.Level3.net [4.69.134.58]
9 - ae-3.ebr2.Denver1.Level3.net [4.69.132.61]
10 - ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]
11 - ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]
12 - ae-62-62.csw1.Dallas1.Level3.net [4.69.136.138]
13 - ge-6-0-0-51.gar1.Dallas1.Level3.net [4.68.122.2]
14 - COMCAST-IP.gar1.Dallas1.Level3.net [4.78.232.10]
15 - te-9-1-ur02.germantown.tn.malt.comcast.net [68.86.240.142]
16 - ge-6-2-ur01.germantown.tn.malt.comcast.net [68.86.244.81]
17 - 73.4.4.1 |
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ozi
join:2002-06-15
Memphis, TN | reply to ozi
I have no clue how to flush my DNS, could you explain how?
|
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ozi
join:2002-06-15
Memphis, TN | reply to ozi
okay well i googled the dns flushed and figured out how to do it... but I havent noticed any difference still the same tracerts everywhere and same problems.. |
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