C99
@rogers.com
| Acanac
I'm not a customer of Acanac and was considering purchasing their services... until I read the "customer service" responses from "Sandro H" here. Wow. The customer didn't have to make a case for the company being hostile, they made it for themselves!
Ouch. I don't know what happened here, but Acanac, I'm sorry, I definitely won't be signing up until you at least get a sense that arguing with a customer is not the definition of customer service.
Good luck with your business,
C. |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
2 edits | Hello,
Sorry that you are dissapointed with the remark. This customer has posted on different forums over the web over and over in an attemp to discredit our company. We tried our best to fulfil his needs however were not able to. It is apparent that falsefying information to divert clients from using our service thus we are responding with the same respect we have been given. If you read other reviews you will find that we are in fact very honest and friendly. We are patient and understand and listen to clients concerns however sometimes you reach a point where polite no longer works.
We hope that in the future you may reconsider. We would be happy to answer any other questions that you may have.
Sandro H.
»www.acanac.ca |
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jackr
join:2004-03-10
Barrie, ON
 ·3 Web
·Rogers Hi-Speed
 ·Acanac
4 edits | I've retracted my request. They haven't broken any laws yet (by actually being stupid enough to print my details in a public forum...nothing says they won't yet though stay tuned), but have tip toed up to the line.
Perhaps you'd like to threaten to come by my house now and rough me up to keep me quiet, because that's how your acting at this point.
Bullying must have worked before so I guess they'll try it again. Nice one fella's
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
4 edits | "I have NEVER posted anywhere else except here at DSL reports. Paul, rain in your employee if he's such."
This is not true.
You have a few posts under the user name: tercero in Acanac's very own forums.
»community.acanac.com/acanac/sear···=results
Although to be fair I believe Sandro is confusing you with User jeanpascal. Both of you posted in the same threads.
I believe this is also the second or third time you have threated to sue us.
Here is one of them:
"You have my name, phone number and Mastercard number on file. All you have to do is refund me, send me a notice of refund and the matter is closed. In the meantime, I'd suggest you quit trying to stifle me when I express the opine that you're service is less than spectacular, or you have my promise that come the new year I'll spend the $1500 to $3000 in retainer fee's and we can settle this as a civil matter in an Ontario court room. I'm sure CTV, Rogers, The Toronto Star and others would love to read the coverage."
I stated the following:
"Jackr I have in the past already offered you a full refund. I believe my offer is still available here in these very forums. If your not satisfied with our service I would be more than happy to offer you a full refund. Not just for the remainder of your term."
»Re: Want to Leave Bell. What is a good alternative?
You accuse us of being hostile. If Acanac was the ruthless corporation you think we are we would of sued you for slander long time ago. Have you even read some of your comments.
Here is another one.
"jackr: Skip Acanac. Unless you like getting ripped off I guess."
So lets recap. You lie that we have 30-40% dissatisfaction rate. You can clearly see above that Acanac satisfaction rate is at 86%
You lie that you have NEVER posted anywhere else except here at DSL reports. Not true. You have posted in our very own forums many times under a different user name. User name: tercero
You request refunds in one post and threaten to sue if one is not issued, but then never sent me an official request. Now you no longer want to leave. "Now not it's just not about the money now. It's the principal."
Best Regards,
Paul
»www.acanac.ca
said by jackr  :Whoa there chuckles. That's an out and out lie that I will be flagging for removal by the mod. I have NEVER posted anywhere else except here at DSL reports. Paul, rain in your employee if he's such. I don't mind you arguing with me, but I won't be taken as a liar by anyone. If anyone cares to search I've always used the same handle and you're more than welcome to search DSL reports for my requests to Paul. You'll quickly see that it's not quite the story they're trying to spin. Without Prejudice; Sandro H. an employee of Acanac Inc, COB as ACANAC INC of Ontario, you have precisely 24hrs to remove your remark and print a retraction accusing me of slander and defamation. If the remark is not removed by Monday, January 5th, 2008 EST, I will be calling the offices of Oatley Vigmond, Barristers and Solicitors in the city of Barrie, Ontario Canada. At that time I will ask for a review of these remarks printed on the website DSLREPORTS.COM, and will take action to protect my name and credit against these remarks. Govern yourself accordingly, Oatley, Vigmond 151 Ferris Lane Suite 200 Barrie, Ontario CANADA L4M 6C1 Phone: 705.726.9021 Fax: 705.726.2132 E-Mail: info@oatleyvigmond.com |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
| Face facts. I'm not going to go away. I'm not going to accept your offer of a refund. Get used to it Paul. I'm going to dog you from this point on until my contract is up. You're making yourself look like a nut bar and your company look like crap, but hey. I can always use the ammo.
Thanks for proving my point in the long run. This is the best advertising yet for what a crappy company you really have.
Way to go!
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Bwaanaa
join:2008-01-22
Mississauga, ON
| reply to Acanac Inc
I have been looking for an ISP and I stumbled upon the reviews on Acanac.
From the reading the reviews I believe Acanac is providing good service. Most customers rate the service high. The responses between Jackr and Acanac shows there is a problem somewhere. But what I see from the communication is that Acanac has gone beyond an extra mile to try to resolve the problems that Jackr is facing with the ISP. I think their offer of a full refund is fair.
There is an adage that says "Customer is always right", but to what extent?
I am with Bell Sympatico using DSL which they promised of a speed of upto 5 mps, yet Iam getting less than 1. Bell hasn't resolved the problem sighting various excuses and insisting that it is UPTO 5mps and NOT 5mps. But 1 is well below 5! And I am paying 47.95 a month.
That is why I am looking for a different ISP provider. I think from everything I have read on this site that Acanac is doing a good job and I am thinking of going with them.
Thank you. |
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