Quest DSL Service Contract

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pypo

join:2008-01-07

Quest DSL Service Contract

Could one of you Quest customers post your DSL Service Contract. I would like to see what it says in legaleze about speeds promised. This is for an article. The vendors seem to be taking excessive liberty with their advertising about throughput. Like "up to" might include "0" too. There ARE laws and regulations at the FTC about this kind of thing. I'd like to dig a little deeper.

Thanks.

permalink · 2008-01-07 10:34:08 ·

no_one

@QWEST.NET

Re: Quest DSL Service Contract

It may be on the Qwest site if you dig around some. Since people can purchase online usually the TOS etc. are online.
Up to would not include zero. If the line could not hold train as in too long etc. then it would just be disqualified. DSL for now will always be up to. There are way too many variable to always get top speed.
Now most telcos like Qwest should and usually do make good faith efforts to condition the lines as much as possible.
I know people in the middle of nowhere a long distance from the dslam that get say 256 solid and they are happy. Either that or just disqualify the line.

permalink · 2008-01-07 18:39:52 · Print ·

no_one

@QWEST.NET

One statement on the site I did find sure there are more buried somewhere about Qwest connect platinum:

"Qwest Connect: With approved credit. Service not available in all areas. Speed tiers vary by location and actual speeds will fluctuate due to many factors. Windows Live is compatible with Windows® XP (with SP2 or greater) and Windows Vista® operating systems. Prices exclude taxes, surcharges, and other fees. Limit of one bundle discount for Broadband services per account. Discounts may apply after first full month of billing. Altering, suspending or disconnecting service will cancel price guarantee and may result in an early termination charge. Requires compatible modem. Subject to additional restrictions and subscriber agreement. Microsoft also requires acceptance of their terms and conditions.

Microsoft and Windows Live are trademarks of the Microsoft group of companies. All other trademarks are owned by Qwest.

Copyright © 2007 Qwest. All Rights Reserved"

Speed tiers vary by location and actual speed fluctuates due to many factors. The true legal stuff probably is unreadable to me if I found it but probably says the same type thing. All to me true.

permalink · 2008-01-07 18:59:20 · Print ·

woodward XMission Broadband VIP join:2000-12-28 Salt Lake City, UT	You're looking for this: »www.qwest.com/legal/highspeedint···1907.pdf Specifically, 2.(a)(ii). Good luck finding something Qwest's army of lawyers missed!
	permalink · 2008-01-07 19:09:23 ·

no_one @QWEST.NET	Re: Quest DSL Service Contract said by woodward : You're looking for this: »www.qwest.com/legal/highspeedint···1907.pdf Specifically, 2.(a)(ii). Good luck finding something Qwest's army of lawyers missed! Well it is not what the legal army missed but there are limits to DSL over copper.
	permalink · 2008-01-07 19:18:20 · Print ·

no_one @QWEST.NET	Here are the legal notices for my VDSL service. »www.qwest.com/legal/choicetvandonline/
	permalink · 2008-01-07 19:10:19 ·

gizmo1 @comcast.net	...buy a T1 for a committed bandwidth rate with service level agreements, well, that might not work for residential.
	permalink · 2008-01-08 07:59:19 ·

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