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| reply to payload6976
Re: [CATV] No cable cards said by payload6976:Typical pat media response, let's pass the buck, motorola would do nothing for an average cable customer, they have contracts with cable companies to provide the equipment, that is the worst advice, same don't care attitude, i'm sure most of you will be replaced by comcast. so good luck, if the co can't get them from their supplier where should they get them from??????
we (service techs) can barely get spares for cable card service calls.
actually forget motorola - complain to comcast. that's where our warehouse supplies come from. | |
| I also called Comcast and they said they have the cards in stock, but although they bought PatMedia, they do not have the records or anything to do with it yet and their systems are entirely different. I told them PatMedia told me to call there and they called PatMedia to try and straighten it out. Unfortunately, nothing came of it. Even if I were to get a card from Comcast, they said it would not work because it is a different system. PatMedia said it was Motorolla's fault.
said by submrge:said by payload6976:Typical pat media response, let's pass the buck, motorola would do nothing for an average cable customer, they have contracts with cable companies to provide the equipment, that is the worst advice, same don't care attitude, i'm sure most of you will be replaced by comcast. so good luck, if the co can't get them from their supplier where should they get them from?????? we (service techs) can barely get spares for cable card service calls. actually forget motorola - complain to comcast. that's where our warehouse supplies come from. | |
| said by Thomamon:I also called Comcast and they said they have the cards in stock, but although they bought PatMedia, they do not have the records or anything to do with it yet and their systems are entirely different. I told them PatMedia told me to call there and they called PatMedia to try and straighten it out. Unfortunately, nothing came of it. Even if I were to get a card from Comcast, they said it would not work because it is a different system. PatMedia said it was Motorolla's fault. comcast did buy the co in sep but patriot probably won't be fully integrated to spring. though we are slowly seeing changes - like the hd tier changes for instance.
as far as cable cards, maybe patriot is still getting them from the same place from before the sale.
but like i said - the techs can't get them either. | |
| said by submrge:said by Thomamon:I also called Comcast and they said they have the cards in stock, but although they bought PatMedia, they do not have the records or anything to do with it yet and their systems are entirely different. I told them PatMedia told me to call there and they called PatMedia to try and straighten it out. Unfortunately, nothing came of it. Even if I were to get a card from Comcast, they said it would not work because it is a different system. PatMedia said it was Motorolla's fault. comcast did buy the co in sep but patriot probably won't be fully integrated to spring. though we are slowly seeing changes - like the hd tier changes for instance. as far as cable cards, maybe patriot is still getting them from the same place from before the sale. but like i said - the techs can't get them either. Any recommendations on who we can bitch to, to make a difference since it seems everyone we've tried so far falls on deaf ears? | |
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