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kingpin317
Premium
join:2007-12-05
Pope, MS

Better Business Report on Hughes Net

I sent complaint on Hughes Net service to BBB today online. Thought those of you who are experiencing poor technical support and not getting straight answers about your problems as I have experienced, write to BBB today! You can see my problems documented in my postings to several forums here over the past two months.
Customer Complaint Data
Number of complaints processed by the BBB over the last 36 months: 1004
Number of complaints processed by the BBB in the last 12 months: 397
Complaints Concerned:
Selling Practices (62 complaints)
57 Resolved
4 Delayed Resolution
1 Company made every reasonable effort to resolve

Advertising Issues (46 complaints)
43 Resolved
2 Delayed Resolution
1 Company made every reasonable effort to resolve

Service Issues (371 complaints)
339 Resolved
17 Delayed Resolution
15 Company made every reasonable effort to resolve

Credit or Billing Disputes (189 complaints)
174 Resolved
9 Delayed Resolution
6 Company made every reasonable effort to resolve

Delivery Issues (18 complaints)
15 Resolved
2 Delayed Resolution
1 Company made every reasonable effort to resolve

Refund Practices (90 complaints)
78 Resolved
11 Delayed Resolution
1 Company made every reasonable effort to resolve

Product Quality (120 complaints)
110 Resolved
9 Delayed Resolution
1 Company made every reasonable effort to resolve

Contract Disputes (45 complaints)
40 Resolved
4 Delayed Resolution
1 Company made every reasonable effort to resolve

Guarantee or Warranty Issues (12 complaints)
12 Resolved

Repair Issues (49 complaints)
47 Resolved
2 Company made every reasonable effort to resolve
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HN 7000S ProPlus/89W/1270MHz/Sig 63/1Watt/.74 m/Rate 256K 2/3(TC)/1A8/16TR/