altermatt
Premium
join:2004-01-22
White Plains, NY
 ·Verizon Online DSL
| reply to russotto
Re: SMC's "Lifetime" Isn't
said by russotto  :"Lifetime", for SMC, means the warranty lasts for one year after the product is removed from SMCs price lists. "End of life" is a standard term in the semiconductor industry, but it's confusing in a warranty. Thanks, you're right about what the term meant to SMC. Actually, "end of life" would have been more understandable, since that at least implies the selling life of the product. As an attorney, I'm used to ambiguous wording---heck, I even do it myself  . But this one really ticked me off.
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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bajgy
join:2003-03-24
CZ | unfortunatelly "Limited lifetime" term is pretty common in IT industry. SMC did not "invented" it, its simply kind of marketing tool which most of competing vendors are using now. Sad but real. |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| said by bajgy :unfortunatelly "Limited lifetime" term is pretty common in IT industry. Yup. But my materials (and what they'd told me on the phone earlier on) did NOT say "limited"---it said "lifetime" period.
Truth is, I've been very pleased with my router overall, and I guess that having to buy a new one after quite a few years of good service isn't the end of the world. It's just I hate being finagled (hold the lawyer jokes ).
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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